Deck 9: Communicating in Groups and Teams

Question 1

Two neighbors in an apartment building have a shared balcony. One neighbor wants to use the space to barbeque and the other wants to utilize it to grow plants. Which component of conflict is most present in this situation?

A) Perceived incompatible goals
B) Expressed struggle
C) Forced incompatibility
D) Perceived autonomy

Answer 1

A

Question 2

According to Gibb's checklist for conflict management, ____________ statements are often expressed as "You" statements.

A) control
B) judgmental
C) superiority
D) certainty

Answer 2

B

Question 3

Gibb's checklist for conflict management recommends ____________ messages, which show that you can accept another's feelings and put yourself in their place.

A) using empathetic
B) using "You"
C) judgmental
D) manipulative

Answer 3

A

Question 4

John Gottman, who has spent more than four decades studying how people communicate, can predict with a rate of accuracy approaching 90% whether or not a married couple is headed to-ward divorce, mostly on the basis of

A) Four Horsemen of the Apocalypse
B) Love Languages
C) Sexual aggression
D) Lose-lose problem solving

Question 5

Counterattacking the person who criticizes you or treats you with contempt is

A) criticism
B) stonewalling
C) defensiveness
D) passive aggressive

Question 6

Giving someone the silent treatment that conveys the message "you aren't even worth my time" is what kind of disconfirming message?

A) criticism
B) stonewalling
C) defensiveness
D) contempt

Question 7

Which is the strongest confirming response?

A) Recognition
B) Sponsorship
C) Acknowledgment
D) Endorsement

Question 8

When you make an all-encompassing, accusatory, and personal statement about another, you are ____________.

A) spiraling
B) ridiculing
C) stonewalling
D) criticizing

Question 9

Pretending to agree with someone is ____________.

A) pseudoaccommodation
B) avoidance spiraling
C) interdependency
D) escalatory spiraling

Question 10

A long-held feud between two families, starting with a small conflict and leading to a larger one, would be best described as a(n) _____________.

A) avoidance conflict spiral
B) direct conflict
C) escalatory conflict spiral
D) positive conflict spiral

Question 11

Writing a firm letter to a harasser insisting that the behavior stop is an example of which of the following styles of conflict?

A) Nonassertion
B) Aggression
C) Assertive
D) Passive-aggression

Question 12

One type of non-assertive response to conflict characterized by giving in, and putting others' needs ahead of your own is

A) accommodation
B) avoidance
C) withholding
D) guiltmaking

Question 13

Telling someone you have no interest in dating that you're busy in order to spare their feelings is an example of which of the following styles of conflict?

A) Nonassertion
B) Direct communication
C) Indirect communication
D) Nonassertion

Question 14

Psychologist George Bach describes _________ as "crazymaking" behavior.

A) direct aggression
B) assertive aggression
C) indirect communication
D) passive aggression

Question 15

Withholders, pseudoaccommodators, and guiltmakers are all demonstrating what type of nonassertive behavior?

A) Avoidance
B) Passive aggression
C) Accommodation
D) Indirect communication

Question 16

When the family shows up late for Sunday dinner at your grandmother's home, she says, "I don't mind." But during the meal, she remarks, "It must be nice to sleep late on Sunday morning instead of waking up early to cook a meal." Which of the following best describes her behavior?

A) interdependent
B) directly aggressive
C) passive aggressive
D) assertive

Question 17

Which of the following would be best described as a passive-aggressive response?

A) Alex's mother asks him to clean his room and he lashes out, telling her to "shut up."
B) Jane promises her mother that she will clean her room, then repeatedly fails to fulfill this promise.
C) Alex promises his father that he will clean his room and cleans it.
D) When Jane's mother asks her to clean her room, Jane calmly explains that she has a lot of homework to do and will try her best to clean her room tomorrow.

Question 18

"I really should be studying, but I'll give you a ride" is a statement most likely to be made by a ____________.

A) guiltmaker
B) trivial tyrannizer
C) joker
D) pseudoaccommodator

Question 19

A blatant sexual overture, or any verbal or nonverbal behavior that creates a "hostile work environment," is called ____________.

A) sexual aggression
B) sexual harassment
C) passive aggression
D) disconfirming harassment

Question 20

Yelling "Shut up!" or "Get it yourself!" is an example of ____________.

A) direct aggression
B) passive aggression
C) direct communication
D) descriptive communication

Question 21

Which of the following is an example of a directly aggressive message?

A) When you talk over me, I feel like you don't care about what I have to say.
B) It makes me feel like you don't appreciate me when you don't say thank you.
C) You had better shut up before I shut you up.
D) If you really cared about me, you would show it more often.

Question 22

What can you do to protect yourself from an abusive partner?

A) Close off contact and communication with people you trust.
B) Write a personal letter to the abuser.
C) Agree on code words you can mention to trusted people.
D) Tell the abuser to stop.

Question 23

During which step of an assertive message do you engage in perception checking?

A) Your interpretation of the other person's behavior
B) A description of your feelings
C) A description of the consequences
D) A statement of your intentions

Question 24

"You asked me to tell you what I really thought about your idea, and then when I gave you my opinion, you told me I was too critical." This is an example of which step of an assertive message?

A) A behavioral description
B) A description of your feelings
C) A description of the consequences
D) Your interpretation of the other person's behavior

Question 25

"When I lend you money and you don't pay me back, it makes my blood boil" is a statement that asserts ____________.

A) consequences
B) interpretations
C) feelings
D) intentions

Question 26

If you were to tell someone that you no longer plan on covering for him or her at work, you would be making a(n) ____________ statement.

A) consequence
B) descriptive
C) aggressive
D) intention

Question 27

If Marco says to Darma, "I'm angry because you didn't tell me about the annual report deadline. Now my boss is irritated with me for turning it in late." Which part of Marco's statement illustrates the consequence statement?

A) "I'm angry . . . "
B) " . . . you didn't tell me. . . . "
C) "Now my boss is irritated with me . . . "
D) " . . . you didn't tell me about the annual report . . . "

Question 28

An interactive communication process designed to help people reach agreement when one person wants something from another is called

A) win-lose
B) problem-solving
C) negotiation
D) conflict mediation

Question 29

Maura wants to visit family for the holidays, but Ruth wants to take a vacation. They decide to spend three days with family and three days on vacation. This decision is which form of conflict management?

A) Win-lose
B) Win-win
C) Compromise
D) Lose-win

Question 30

Suppose that two children are fighting over a toy. Rather than share the toy, one of them decides to break it so that neither of them can play with it. This is an example of what type of problem solving?

A) Compromise
B) Lose-lose
C) Win-lose
D) Win-win

Question 31

Fisher and Ury of the Harvard Negotiation Project recommend that participants begin negotiations by focusing on

A) their feelings
B) their interests
C) their positions
D) possible solutions

Question 32

What should you do first in win-win problem solving?

A) Solicit your partner's needs.
B) Make a date to discuss.
C) Describe your problem and needs.
D) Identify your problem and unmet needs.

Question 33

Which of the following is an important last step when using win-win problem-solving to meet your common goals?

A) Pick a solution together
B) Identify and define the conflict
C) Follow up on the solution
D) Evaluate the alternative solutions

Question 34

Due to their ____________, during disagreements males tend to experience greater physical arousal than women in the form of increased heart rate and blood pressure.

A) culture
B) biology
C) aggressiveness
D) assertiveness

Question 35

In Western cultures, women have typically been socialized to be ____________ and men to be ____________.

A) competitive; assertive
B) accommodating; competitive
C) passive; indifferent
D) compassionate; nonassertive

Question 36

When Jackie speaks up during a meeting, her comments tend to be judged more harshly. Yet if Jackie doesn't assert herself at work, she will not get a promotion. How would the text describe her dilemma?

A) Sexual harassment
B) An escalating spiral
C) A relational spiral
D) A double standard

Question 37

Which of the following statements is true about gender and relational communication online?

A) Gender differences in face-to-face communication also appear online.
B) Gender differences disappear in online communication.
C) The lack of face-to-face contact in online communication causes people to respond in unexpected ways.
D) Gender differences in online communication are beginning to affect how we communicate face-to-face.

Question 38

While on vacation last summer, Americans Josh and Malia observed a number of people who seemed to be arguing in public. Which country were they likely visiting?

A) Canada
B) Sweden
C) Italy
D) Germany

Question 39

Low context cultures typically value which type of communication most?

A) Indirect communication
B) Aggressive communication
C) Direct communication
D) Mediated communication

Question 40

In what way is the U.S. culture remarkably similar to Asian cultures?

A) competitiveness
B) cooperativeness
C) low-context
D) emotional expressiveness

Question 41

Cultures in which people go to great lengths to avoid embarrassing a conversational partner are

A) Individualistic
B) Collectivistic
C) Emotionally expressive
D) Low context

Question 42

Tom dislikes babysitting his younger brother. If Tom decides to stay in and babysit his younger brother for his parents, rather than telling them he would prefer to go and see a movie with his friends, he is displaying what type of non-assertive behavior?

A) Accommodation
B) Passive aggression
C) Direct aggression
D) Avoidance

Question 43

Every _______involves an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and/or interference from the other party in achieving their goals.

Question 44

Actions and words that express respect for another person are ____________ messages.

Question 45

Offering a sincere compliment, apology, invitation, or simply one's undivided attention can inspire a _________ spiral.

Question 46

Conveying a message in a roundabout manner is called ____________ communication.

Question 47

A type of passive aggressive person who does little things to drive you crazy is called a _______ tyrannizer.

Question 48

Three important characteristics that affect conflict in online communication are delay, disinhibition, and ____________.

Question 49

People who handle conflicts by expressing their needs, thoughts, and feelings clearly and inviting others to do the same are ________.

Question 50

An approach to conflict resolution in which both parties attain at least part of what they seek by giving something up is called a ______________.

Question 51

A ___________spiral is a communication pattern in which one person's behavior is followed by a similar or even more intense response from the other person.

Question 52

One way to "fight fair" is to show ___________, accepting another person's feelings and understanding where they stand.

Question 53

You hung up without saying goodbye last night." This is a(n) ______________ description in that it calls attention to an occurrence without judging or editorializing about it.

Question 54

Matching
-Describe the Behavior

A) Step 1 of an assertive message
B) Step 5 of an assertive message
C) Step 2 of an assertive message
D) Step 4 of an assertive message
E) Step 3 of an assertive message

Question 55

Matching
-Your Intentions

A) Step 1 of an assertive message
B) Step 5 of an assertive message
C) Step 2 of an assertive message
D) Step 4 of an assertive message
E) Step 3 of an assertive message

Question 56

Matching
-Your Interpretation of the Other Person's Behavior

A) Step 1 of an assertive message
B) Step 5 of an assertive message
C) Step 2 of an assertive message
D) Step 4 of an assertive message
E) Step 3 of an assertive message

Question 57

Matching
-Describe the Consequences

A) Step 1 of an assertive message
B) Step 5 of an assertive message
C) Step 2 of an assertive message
D) Step 4 of an assertive message
E) Step 3 of an assertive message

Question 58

Matching
-Describe Your Feelings

A) Step 1 of an assertive message
B) Step 5 of an assertive message
C) Step 2 of an assertive message
D) Step 4 of an assertive message
E) Step 3 of an assertive message

Question 59

Matching
-disgust me."

A) contempt
B) defensiveness
C) stonewalling
D) criticism

Question 60

Matching
-"You're calling me a careless driver? You're the one who got a speeding ticket last month."

A) contempt
B) defensiveness
C) stonewalling
D) criticism

Question 61

Matching
-aren't even worth my attention."

A) contempt
B) defensiveness
C) stonewalling
D) criticism

Question 62

Matching
-only person you think about is yourself."

A) contempt
B) defensiveness
C) stonewalling
D) criticism