Deck 5: The Organizational Context

Question 1

What are the general questions when attempting to meet the needs of stakeholders? (Select all that apply)

A) Who are they?
B) What do they want?
C) How are they going to try to get it?
D) All are true/all the above

Answer 1

D

Question 2

Who can be considered a key stakeholder?

A) Shareholders
B) Bankers
C) Environmental Groups and Suppliers
D) Unions and Employees
E) Customers and Community Groups
F) All the above

Answer 2

F

Question 3

Organizational functions in hospitality and tourism businesses can be divided into several subsets. Select all that apply.

A) Operations, Human Resources, and Technology
B) Marketing, Finance, Human Resources, and Technology
C) Technology, Marketing, Finance, Operations, and Sales
D) Human Resources, Marketing, Operations, Technology, and Finance

Answer 3

D

Question 4

A distinctive competency is ______.

A) Special knowledge and skills
B) The most critical asset an organization possesses
C) Tangible and Intangible
D) A and B
E) All the above

Question 5

Competitive advantages within the same market can be gained by

A) Appealing to customers in a targeted market
B) Enhancing unique intangible assets
C) Enhancing tangible assets
D) All the above

Question 6

When the decision-making power and responsibility is held by top management this is known as:

A) Autocratic structure
B) Bureaucratic structure
C) Centralized structure
D) Repressive structure

Question 7

The "Levers of Control" balance ______ and _____ in an organization.

A) Fashion and Fame
B) Favoritism and Fabrication
C) Faithfulness and Fairness
D) Flexibility and Formality

Question 8

Management's vision and mission statements are considered part of their__________.

A) Belief system
B) Boundary system
C) Diagnostic system
D) Interactive system

Question 9

Managers and executives with similar political views and hobbies can impact the businesses:

A) Internal structure
B) External structure
C) Organizational structure
D) Functional structure

Question 10

What is the main guide that shows individual how to interpret and respond to the environment?

A) Organizational culture
B) Economic culture
C) Environmental culture
D) Political Culture

Question 11

What type of system is encouraging of opportunity-seeking behavior but can disrupt the resources of an organization?

A) Diagnostic
B) Interactive
C) Boundary
D) Belief

Question 12

What is an example of an interactive system?

A) Tactical day to day actions
B) Management's vision expressed in the mission statements
C) Ensuring the businesses activities occur in a defined product market with minimal risk
D) Providing managers, a way to measure the outcomes and compare results with performance goals

Question 13

Attention on goal achievement for the business and individuals is an example of what control system?

A) Interactive
B) Boundary
C) Belief
D) Diagnostic

Question 14

Examples of a technology system(s) used by H&T business include the use of the following:

A) Point of Sale System (POS)
B) Accounting systems
C) Reservations systems
D) Time Keeping programs
E) All the above

Question 15

An attribute that a company does exceedingly well is considered a ______.

A) Core capability
B) Distinctive competency
C) Comparable tangible asset
D) Resource

Question 16

Hall and Tolbert (2008) define organizational structure as the following:

A) The input of employees' efforts.
B) The coordination of workflow and communication and management of authority relationships in an organization.
C) The interactions between board members and shareholders on company policies.
D) A bottom-up approach that leads to product creativity and innovation.

Question 17

Which one of the followings is NOT a traditional functional area of a H&T company especially at the operational/unit level?

A) The operation function
B) The marketing function
C) The human resources function
D) The finance function
E) The research and development function

Question 18

Which one of the followings is NOT one of the important and positive functions of organizational culture?

A) It conveys a sense of identity for the organizational members.
B) It facilitates the generation of commitment to something larger than itself.
C) It enhances social system stability.
D) It serves as a sense-making device that can guide and shape behaviour.
E) It creates tensions and conflicts among organizational members.

Question 19

Value will not be delivered to stakeholders if customers' expectations are not met and employees are not motivated and productive in the work environment.

Question 20

The ultimate interest of a shareholder is the welfare of society.

Question 21

The matrix structure of an organization consists of specific business units coordinating efforts with functional departments.

Question 22

Agency theory discusses how senior executives and managers may make decisions and allocate resources to gain personal benefits.

Question 23

The Resource Based View suggests that competitive advantage comes from a firm's unique tangible and intangible resources.

Question 24

Developing an appropriate organizational structure to facilitate the strategy development and implementation process is a bit overrated.

Question 25

A centralized management structure facilitates decision-making, as employees are able to express their ideas openly and offer input for decision-making.

Question 26

How do you define stakeholders for a H&T organization?

Question 27

Name several intangible assets of a hotel company.

Question 28

Distinctive competencies refer to

Question 29

A functional structure refers to

Question 30

A matrix structure refers to

Question 31

How do you define organizational culture?

Question 32

Find an international business with a multidivisional structure. Discuss three considerations that the business needed to address to be successful, operating in foreign markets.