Question 1

Who is a person who generally controls or administers an organization or group of employees?&#10;A) Supervisor&#10;B) Leader&#10;C) Manager&#10;D) Coach

Accepted Answer

A manager is a person who generally controls or administers an organization or group of employees. Supervisors are typically responsible for overseeing a particular department or team within an organization. A leader may or may not have formal authority over a group, but is someone who inspires and motivates others to work towards a common goal. A coach is someone who provides guidance and support to help an individual or team improve their performance. While all of these roles can be important in an organization, only a manager has the specific responsibility for administration and control.

Question 2

Who is a person who leads or commands an organization or group of employees and managers?&#10;A) Supervisor&#10;B) Leader&#10;C) Manager&#10;D) Coach

Accepted Answer

B

Question 3

How is an authoritarian leadership style defined?&#10;A) It is a relaxed approach that allows for employees to become empowered and have a significant role in the daily business operations.&#10;B) It allows managers overpower all employees and induces a hostile work environment.&#10;C) This style of leadership is ineffective due to the impact of the extreme authority that the leader has on the group.&#10;D) It uses a top-down approach which supports that followers of the leader obey the instruction instead of participating in the decision-making process.

Accepted Answer

An authoritarian leadership style is defined as a top-down approach where the leader holds all the power and makes decisions without involving the group. This is an effective style when quick decisions need to be made, but can lead to disengagement and resentment from employees who feel they have no say in the decision-making process.

Question 4

What leadership style depends on trust, teamwork, and interpersonal relationships?&#10;A) Bureaucratic&#10;B) Democratic&#10;C) Laissez-fair&#10;D) Transactional

Accepted Answer

The answer of What leadership style depends on trust, teamwork,...

Question 5

A _______ leadership style is works well when employees are educated and are willing to share their experiences.&#10;A) Democratic&#10;B) Bureaucratic&#10;C) Authoritarian&#10;D) All options are true

Accepted Answer

A democratic leadership style involves providing employees with a sense of empowerment and encouraging them to share their opinions and ideas. This works well when employees are educated and have valuable experiences to contribute. Bureaucratic and authoritarian leadership styles may not foster open communication and input from employees.

Question 6

What leadership style allows for other peoples needs to be the highest priority?&#10;A) Transformational&#10;B) Transactional&#10;C) Servant&#10;D) Democratic

Accepted Answer

Servant leadership is a leadership style that is centered around the idea of serving others first. This means that the leader prioritizes the needs of their team members and works to create a positive and supportive environment for them. The goal is to empower the team to achieve their goals and succeed.

Question 7

How is the power distance cultural dimension defined?&#10;A) It is related to the distribution of power; degree of equality and degree of emphasis on hierarchy.&#10;B) It deals with the degree of competition between people versus caring for each other.&#10;C) It pertains to how much a society emphasis short-term versus greater concern for the future.&#10;D) It is the degree of individualism versus group belongings; by loyalty.

Accepted Answer

The power distance cultural dimension is defined as the degree of inequality among people in a society and the degree to which this inequality is accepted. It relates to the distribution of power between individuals and groups, and the emphasis on hierarchy and status. A high power distance culture values hierarchy and formal authority, while a low power distance culture values equality and informal relationships.

Question 8

What is behavioral cultural intelligence?&#10;A) The knowledge of the foreign cultural norms, laws, and regulations&#10;B) A mental capability to learn and understand cultural knowledge&#10;C) Includes an individuals' skills and their capacity to show suitable verbal and non-verbal communications in other cultures.&#10;D) An individuals' initiative to learn how to act in a different cultural dimension.

Accepted Answer

Behavioral cultural intelligence refers to an individual's ability to display appropriate verbal and nonverbal communication in different cultural contexts. Therefore, option C, which includes this definition, is the correct answer. Option A refers to cultural knowledge but not specifically to behavior, while option B refers to mental capability in general but not specifically related to behavior in cultural contexts. Option D refers to an individual's initiative to learn, but it doesn't include the specific aspect of behavioral intelligence.

Question 9

A country that is considered, ethnocentric can be defined as the following:&#10;A) They are humble and accept that other countries are more powerful than theirs.&#10;B) They identify themselves culturally the same as their closest neighboring nation.&#10;C) They are inferior to other cultures and are under-represented internationally.&#10;D) They consider that their national culture is superior to other national cultures.

Accepted Answer

Ethnocentric countries believe that their national culture is superior to other national cultures.

Question 10

Leaders are managers, but not all managers are leaders.

Accepted Answer

Management involves planning, organizing, and coordinating resources to achieve organizational goals, while leadership involves inspiring, motivating, and guiding others towards a shared vision or goal. While a leader is typically a manager, not all managers possess the qualities of a leader.

Question 11

Managers look at the long-term visions of the operation.

Accepted Answer

The answer of Managers look at the long-term visions of...

Question 12

A leader is someone whom is motivating, analytical, focused, creative, and handles conflicts.

Accepted Answer

The answer of A leader is someone whom is motivating,...

Question 13

A bureaucratic leader is concerned about performance rather than relationship with the worker.

Accepted Answer

The answer of A bureaucratic leader is concerned about performance...

Question 14

Transactional leadership empowers employees to control themselves with hopes of satisfaction with exchange.

Accepted Answer

The answer of Transactional leadership empowers employees to control themselves...

Question 15

The four components of cultural intelligence are meta-cognitive, cognitive, motivational, and behavioral.

Accepted Answer

The answer of The four components of cultural intelligence are...

Question 16

EQ and IQ are important for individuals to become successful at work and in personal relationships.

Accepted Answer

The answer of EQ and IQ are important for individuals...

Question 17

Explain your best manager you had and why she/he was the best.

Accepted Answer

The answer of Explain your best manager you had and...

Question 18

Explain your worst manager you had and why she/he was the worst.

Accepted Answer

The answer of Explain your worst manager you had and...

Question 19

What leadership style best describes you? What attributes do you currently have that support your selection? What should you do to improve your leadership style?

Accepted Answer

The answer of What leadership style best describes you? What...

Question 20

If you were employed by a domestic H&T company, would you need to have the knowledge of foreign cultures to accommodate your guests? Describe the reasons why or why not? If yes, explain how you would educate yourself and your team on cultural differences effectively and appropriately.

Accepted Answer

The answer of If you were employed by a domestic...

Question 21

How would you rate you EQ, IQ and CQ to be successful in the professional H&T industry? What action are you willing to take to become more accommodating to international tourists as a manager?

Accepted Answer

The answer of How would you rate you EQ, IQ...

Deck 12: Leadership in Hospitality and Tourism