Deck 11: Building Teams

Question 1

A cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause is the definition of which of the following?

A) team work
B) team effort
C) group performance
D) group and individual achievement

Answer 1

A

Question 2

Use of a team approach does not improve which of the following?

A) the overall quality of decision making
B) the level of commitment
C) the likelihood of staff doing everything possible to transform the plans into reality
D) the rate of staff failure

Answer 2

D

Question 3

The team approach to management is about managers becoming which of the following?

A) teachers
B) inspectors
C) bureaucrats
D) directors

Answer 3

A

Question 4

Conversion of a group to a team requires which of the following?

A) extensive resources
B) sense of common goals and objectives
C) highly educated individuals
D) a homogenous grouping Building Teams

Question 5

Team building involves:

A) getting each employee to feel a sense of belonging
B) making each team member an owner
C) always allow teams to select what they want to do
D) ownership in what they are doing as individuals

Question 6

It is quite easy to spot sets of individuals who are not yet a team. They meet, and someone says:

A) "What do we do now?"
B) "I am the most experienced so I will start first?"
C) "John you need to do X and Harry you need to do Y."
D) "I am going to get this show on the road"

Question 7

Primary reasons for team commitment include which of the following?

A) sense of duty
B) desire for control
C) independence
D) easier work

Question 8

Which of the following describes a goal?

A) specific
B) measurable
C) provides direction
D) realistic

Question 9

A SMART objective is:

A) Measurable
B) Short
C) Active
D) Targeted

Question 10

Objectives should include which of the following?

A) boundaries
B) resources
C) roles
D) all of the above

Question 11

Which of the following is not a barrier to team building and teamwork?

A) ineffective work methods
B) recognition for progress toward goals and objectives
C) inconsistent policy enforcement
D) unjustified praise

Question 12

Successful _____________ creates a team culture that is in alignment with contributions needed from the team by the overall organization.

A) negotiation
B) leadership
C) direction
D) oversight

Question 13

A team of individuals requires:

A) much more coordination and integration of its efforts than does a group.
B) less coordination and integration of its efforts than does a group, they are already focused.
C) the same level of coordination and integration of its efforts as a group.
D) much more attention to each individual in order to achieve coordination and integration than if the individ- uals were a group.

Question 14

The role of a "team facilitator" or "leader" consists of:

A) assuring that people will want to work together to achieve a common goal or objective.
B) negotiating team assignments with management to guarantee fair workload distribution
C) resolving the personal problems of each team member
D) providing monetary rewards for high levels of performance by the team and each team member

Question 15

Cross team communication is a critical point to:

A) accomplishment of individual goals.
B) accomplishment of team goals.
C) organizational health.
D) structured work methods.

Question 16

In an effective team:

A) all members participate in a process that clarifies the team goals.
B) all members are of one religion.
C) all members have the same ethnic background.
D) all members have had the same experiences.

Question 17

Critical to effective teamwork is the need to become

A) an effective team player and team leader.
B) an effective team player
C) an effective team leader
D) an effective team player and team mentor

Question 18

If the team's expressed goals seem to be impossible to achieve:

A) team members will become cynical.
B) team members will become more motivated.
C) team members will become more stressed and therefore more determined.
D) team members will become more productive even if they do not accomplish the goal.

Question 19

Attributes of an effective team include which of the following?

A) The team is clear about its objectives.
B) Team members are willing to devote team energy to building their career.
C) The team climate generates stress, encouraging high levels of performance.
D) The team sets targets of performance that are easily achievable

Question 20

The paradox of power is:

A) to retain power you must give it all away.
B) to gain power you must give it all away.
C) to retain power you must give some away.
D) to gain power you must give some away.

Question 21

Empowerment results in which of the following?

A) improved operational costs
B) less resources
C) revision of the overall plan
D) no need for continuous improvement

Question 22

Managers cannot deal effectively with difficult team members or difficult situations unless:

A) they understand them.
B) they have experienced them.
C) they have study workplace psychology
D) the team members are ready to stop being difficult and change the situation

Question 23

Problem solving as a team leader requires:

A) getting the team work with you to solve the problem.
B) having the authority to fire team members.
C) knowing all of the facts.
D) the leader witnessing the event that caused the behavior and situation.

Question 24

Creating, maintaining and improving team performance requires managerial and organizational sup- port such as which of the following?

A) Provide members with the full picture by providing information to give them more context.
B) Have a job rotation program where members learn all the jobs as well as gain a better appreciation of the interdependence of the job.
C) Allow the team to work on problem solving, sorting through not just operational issues but also interper- sonal and technical skills issues.
D) all of the above

Question 25

Since the main objective of a team is internal and external customer satisfaction, ____________________ ______ is the first step in that process.

A) removing and overcoming barriers
B) increasing customer orientation
C) providing a quality facility
D) providing training

Question 26

Guests view a property as a

A) total entity
B) segregated pieces
C) individual departments
D) only a segment of the industry

Question 27

The process of improving team to team/department to department dependence requires

A) a conscious effort at cross-team/department communications.
B) a management directive
C) a clear policy of isolationism
D) no action it is a natural process

Question 28

The single thread that runs through all success stories is:

A) the involvement of team members in drafting a vision statement
B) asking people to support this vision
C) displaying the vision statement publicly
D) providing each staff member with a printed copy of the vision statement

Question 29

Job satisfaction has been linked to:

A) communication of the vision to the staff
B) communication of the vision to the public
C) revision of the vision annual
D) executive declaration of the vision