Deck 12: Respect in the Workplace

Question 1

Individuals working in a Golden Rule environment:

A) will do things because they fear the consequences.
B) will do things because they want success for everyone.
C) will be judged by their personal beliefs.
D) will not be able to develop to their full potential.

Answer 1

B

Question 2

A manager is enabled to drive fear out of the workplace when he or she:

A) exercises an aggressive and controlling manner.
B) snubs or ignores people.
C) makes discriminatory comments.
D) is fair and equitable in the distribution of work.

Answer 2

D

Question 3

A manager who repeatedly puts others down or loses control of his or her temper:

A) loses the respect of the team members.
B) gains absolute control of the team.
C) insures adherence to all rules and guidelines for production.
D) achieves quality in a short period of time.

Answer 3

A

Question 4

Written criticism:

A) is generally less severe.
B) allows problems to be addressed immediately.
C) allows for rapid remediation of problems.
D) requires careful documentation.

Question 5

The manager can achieve positive results from criticism if:

A) he or she criticizes the team member in the team's presence.
B) the criticism addresses both the job performance and the personal behavior of the individual.
C) he or she shows respect for the team and the individual.
D) both A and

Question 6

Verbal criticism:

A) is generally less severe.
B) is best used for repetitive performance issues.
C) has potential for future impact if layoffs occur.
D) has potential for future impact on promotions.

Question 7

The most important element in achieving positive results from negative feedback is:

A) specificity.
B) sincerity.
C) timeliness.
D) authority.

Question 8

The first step in developing a company culture of respect for diversity is:

A) creating a policy banning ethnic, gender based, and off-color jokes .
B) provision of ESL instruction.
C) communication.
D) instituting ethnic food days in the employee cafeteria.

Question 9

Management of a culturally diverse team does not:

A) require a greater respect for the values of all team members.
B) require a greater respect for the cultures of all team members.
C) require a greater respect for the beliefs of all team members.
D) require a greater respect for the diversity policy of the company.

Question 10

Diversity in a team refers to the following physical and cultural dimensions that separate and distinguish us as individuals and groups:

A) age, gender, physical abilities, ethnicity, race, and sexual preference
B) gender, physical abilities, and race
C) age, gender, physical abilities, and race
D) gender, physical abilities, ethnicity, race, and sexual preference

Question 11

Acceptance of diversity by managers can mean getting used to which of the following?

A) different accents or languages
B) people who dress differently
C) team members whose skin is a different color
D) all of the above

Question 12

Steps to increasing acceptance of diversity include which of the following?

A) Get to know your team members.
B) Make ethnic jokes
C) Ignore team members who have trouble understanding English
D) Point out clothing you consider different or strange

Question 13

"The manager is the model." this means which of the following?

A) If the manager demonstrates respect for diversity the team will follow.
B) If the manager tells gender based jokes it is ok.
C) The manager has no responsibility for the actions of the team members.
D) The actions of the manager do not affect the actions of the team members.

Question 14

The self-esteem of diverse team members remains intact:

A) if they believe their backgrounds are accepted and respected.
B) no matter what is done by other team members.
C) but must be secondary to the needs of the team.
D) only if they are put in work teams with other individuals of the same ethnicity.

Question 15

Harassment in the larger context is any act that makes an individual feel:

A) uncomfortable.
B) safe.
C) they cannot do the job.
D) they deserve higher pay.

Question 16

Harassment in the workplace may be related to which of the following?

A) sexual favors
B) sexual orientation
C) mental or physical disability
D) all of the above

Question 17

Sexual harassment is defined as unwelcome advances, requests for sexual favors, and verbal or physical conduct of a sexual nature that interferes with an employee's work performance or creates an intimidat- ing, hostile, or offensive working environment.

Question 18

The EEOC only considers an employer guilty of sexual harassment when the employer knew about or should have known about the unlawful conduct and failed to remedy it.

Question 19

The best cure for workplace sexual harassment is a policy and an educational program designed to pre- vent it.

Question 20

Sexual harassment can result in criminal charges:

A) if it involves physical contact.
B) This is always the case.
C) if it involves a minor.
D) if the action took place on the business premises.

Question 21

Sexual harassment is defined by the EEOC as which of the following?

A) unwelcome advances
B) requests for sexual favors
C) both of the above
D) both of the above and more

Question 22

When an employee states they have been harassed, made to feel uncomfortable or unsafe, to their super- visor or manager, the company must:

A) take immediate action.
B) establish a training program for employees and managers.
C) increase the broadcasting of the company harassment policy to twice a week.
D) establish procedures for dealing with complaints of this type.

Question 23

When sexual harassment charges are found to be true, damages are assessed against:

A) the offender.
B) the employer.
C) both the offender and the employer.
D) the offender and the direct manager

Question 24

This law was passed as an amendment to the 1938 Fair Labor Standards Act. The amendment requires that men and women in an organization who perform basically equal work receive equal pay.

A) Equal Pay Act of 1963
B) Title VII of the Civil Rights Act of 1964
C) Civil Rights Act of 1991
D) Labor-Management Relations Act 1947

Question 25

This law to emphasize equality in personnel policies. The law applies to all employers with 15 or more employees.

A) Equal Pay Act of 1963
B) Title VII of the Civil Rights Act of 1964
C) Civil Rights Act of 1991
D) Labor-Management Relations Act 1947