Deck 16: Work, Emotion and Aesthetics

Question 1

Manufacturing has remained as the dominant sector of the economy in the Western world.

Answer 1

False
Explanation: In the UK, the service sector now accounts for over three quarters of economic activity, and similar figures are reported in most of the Western world, a change from when manufacturing dominated the economy.

Question 2

Service sector jobs where a worker deals directly with a customer or client are known as __________ service work.

Answer 2

Interactive
Explanation: Part of the requirements of the work control how that interaction takes place, for example through demands for emotional and aesthetic labour.

Question 3

Which of the following best describes the relationship between production and consumption in the service sector labour process?

A) Production and consumption take place in a different time and a different place to each other
B) Production and consumption take place at the same but in a different place to each other
C) Production and consumption take place at a different time but in the same place as each other
D) Production and consumption take place at the same time and in the same place as each other

Answer 3

D
Explanation: Unlike manufacturing, where an item is produced in one place, but consumed elsewhere at a later date, in the service industry the work people do is part of the experience that is consumed by customers. Production and consumption thus take place at the same time and in the same place - they are simultaneous.

Question 4

Match the following types of labour to their description:
-Using physical abilities in return for a wage paid

A) Manual labour
B) Intellectual labour
C) Emotional labour
D) Aesthetic labour

Question 5

Match the following types of labour to their description:
-Applying knowledge and skills in return for a wage paid

A) Manual labour
B) Intellectual labour
C) Emotional labour
D) Aesthetic labour

Question 6

Match the following types of labour to their description:
-Managing the display of feelings in return for a wage paid

A) Manual labour
B) Intellectual labour
C) Emotional labour
D) Aesthetic labour

Question 7

Match the following types of labour to their description:
-Managing appearance and demeanour in return for a wage paid

A) Manual labour
B) Intellectual labour
C) Emotional labour
D) Aesthetic labour

Question 8

Which of the following are examples of the rationalization in bar work? Please select all that apply.

A) Emotional labour in front of customers
B) Efficiency of the checkout process
C) Assembly line work
D) Monitoring of worker activity through the computer system

Question 9

Which of the following are key areas for Goffman's 'Presentation of the Self'? Please select all that apply.

A) Frontstage
B) Backstage
C) Beyond
D) Outside

Question 10

Korczynski (2003) suggests that workers help each other through the stress of emotional labour by forming communities of ____________.

Question 11

Emotion management only takes place in 'frontstage' areas of service organizations.

Question 12

In management literature, emotional labour was first observed in the airline industry.

Question 13

Which of the following describes the management of dress and appearance in return for a wage?

A) Emotional labour
B) Aesthetic labour
C) Physical labour
D) Intellectual labour

Question 14

Match the following aspects of aesthetic labour to their closest description.
-Standards of dress and appearance as prescribed by an organization for its workers

A) Dress code
B) Embodied dispositions
C) Habitus
D) Uniform

Question 15

Match the following aspects of aesthetic labour to their closest description.
-Performing the look of an organization through comportment and bodily movements

A) Dress code
B) Embodied dispositions
C) Habitus
D) Uniform

Question 16

Match the following aspects of aesthetic labour to their closest description.
-The strongly held dispositions that are the result of our upbringing and background

A) Dress code
B) Embodied dispositions
C) Habitus
D) Uniform

Question 17

Match the following aspects of aesthetic labour to their closest description.
-A standard set of clothing supplied to all workers for be worn when on duty

A) Dress code
B) Embodied dispositions
C) Habitus
D) Uniform

Question 18

The requirement for aesthetic labour can exclude people from the workplace on the grounds of their class background.

Question 19

The use of emotional and aesthetic labour to market female attractiveness is known as sexual ______

Question 20

Which idea are Brewis and Linstead (2000) alluding to when they say that in some areas of service work, women 'genuinely prostitute' themselves?

A) Emotional labour
B) Sexual commodification
C) Aesthetic labour
D) Emotion management

Question 21

Which of the following might be examples of a gender imbalance in the requirements for emotional and aesthetic labour in service sector work? Please select all that apply.

A) Grooming checks
B) Appearance criteria in job descriptions
C) Styling of uniforms
D) Sexual commodification

Question 22

The ____________ economy describes performance management systems which embed the need for emotional labour into rating and ranking systems.