Deck 5: Patients, Residents, and Clients

Question 1

The term "patients" usually means people who are admitted

A) to a group home.
B) to an inpatient or outpatient hospital.
C) to a long-term care facility.
D) all of the above

Answer 1

B

Question 2

You should treat all patients, residents, and clients within your care

A) with respect and courtesy.
B) differently.
C) according to how you feel that day.
D) all of the above

Answer 2

A

Question 3

Patients, families, and visitors will judge the quality of the care based on

A) the attentiveness of the staff.
B) the behavior of the employees.
C) the cleanliness of the environment.
D) all of the above

Answer 3

D

Question 4

Unhappy health care customers usually

A) return to the same institution.
B) find another health care provider.
C) complain to the institution.
D) none of the above

Question 5

Which of the following is NOT a goal of customer-focused care?

A) Family and/or friends are involved.
B) Physical comfort and care needs are met.
C) Care for the client follows strict schedules and rules.
D) Information is communicated.

Question 6

Culture is defined as

A) the financial profile of a group.
B) the thoughts, beliefs, and values of a social group.
C) the facial characteristics of a group.
D) all of the above

Question 7

Which of the following ethnic minority groups is the largest in the United States?

A) African Americans
B) Latin Americans
C) Asians
D) none of the above

Question 8

Which of the following is a "universal gesture"?

A) "thumbs up"
B) "high five"
C) "o.k."
D) none of the above

Question 9

When a patient of another culture answers "yes" to all of your questions, this could mean

A) that they agree with everything that you have said.
B) that in their culture it is rude to say no.
C) that they will do everything that you have said.
D) all of the above

Question 10

A basic human need is

A) a requirement for survival.
B) something a patient wants.
C) a requirement for comfort.
D) all of the above

Question 11

Which of the following activities may be restful to people?

A) listening to music
B) reading
C) watching television
D) all of the above

Question 12

When giving care to your patient it is important to consider

A) maintaining the institutional routine.
B) that all patients need a bath in the morning.
C) the patient's preferences and needs for sleeping and resting.
D) all of the above

Question 13

When caring for patients from different cultures, you should

A) use universal gestures to communicate.
B) learn as much as you can about an individual's cultural beliefs and differences.
C) assume the patient understands if they say "yes."
D) always use direct eye contact.

Question 14

Things to help cross-cultural communication include:

A) recognizing your own cultural beliefs and values.
B) repeating what was said and summarizing often.
C) working at understanding your own cultural preferences.
D) all of the above

Question 15

The older a client is, the better they will sleep.

Question 16

The younger a patient is, the worse they will sleep.

Question 17

Having a patient exercise right before bedtime will help them to sleep better.

Question 18

Illness and anxiety may affect an individual's behavior, such as his/her ability to cope with a stressful situation.

Question 19

Illness, medication, stress, and anger can cause a patient to exhibit disruptive behavior.

Question 20

For a patient who is mentally ill, you should correct delusions and offer logical arguments to stop their inappropriate behavior.

Question 21

When a patient is being disruptive, it is important to raise your voice to get their attention.

Question 22

People of different cultures have similar thoughts on illness and treatment and on death and dying.