Deck 4: Stakeholders

Question 1

Which of the following is true regarding a strong stakeholder management approach?

A)It means that a company has good relationships with its various stakeholders
B)It has the potential to increase a company's financial performance
C)It can provide a company with a strategic competitive advantage
D)All of the above are true
E)None of the above are true.

Answer 1

D

Question 2

An example of a primary stakeholder would be:

A)The media
B)Trade associations
C)Customers
D)Special interest-interest groups
E)The government

Answer 2

C

Question 3

Secondary stakeholders:

A)Tend to be less directly linked to the company's survival than primary stakeholders
B)Are typically directly linked to a company's survival
C)Are either impacted or impact companies directly
D)Include customers and suppliers
E)Include employees

Answer 3

A

Question 4

Utilitarian power can best be described as:

A)The use of financial or other monetary means to force a company to accommodate a particular stakeholder need.
B)The use of force, violence or other restraint to force a company to accommodate or respond to their needs.
C)The use of symbolic and other resources to force a company to accommodate stakeholder needs
D)None of the above
E)All of the above

Question 5

Which of the following are key stakeholder attributes?

A)Power
B)Urgency
C)Legitimacy
D)Both a and b but not c
E)A, B and C

Question 6

Which of the following is true regarding stakeholder management?

A)Adequate stakeholder management cannot financially benefit a company
B)Stakeholders often have disparate needs when they relate to companies
C)There is not a strong link between stakeholder management and competitive advantage
D)Ignoring the needs of stockholders will not affect the company as a whole
E)is not expensive

Question 7

A critical first step in the stakeholder management process is to:

A)Properly identify stakeholders
B)Assess the attributes of the stakeholders
C)Divide the stakeholders into groups
D)All of the above are true
E)None of the above are true.

Question 8

Which of the following is NOT one of the steps of the Stakeholder Management Process?

A)Stakeholder Identification
B)Stakeholder Prioritization
C)Stakeholder Organization
D)All of the above are steps of the Stakeholder Management Process
E)None of the above

Question 9

Latent stakeholders are:

A)Those that possess two of the stakeholder attributes
B)Considered to have moderate salience
C)Considered to have high salience
D)Considered to have low salience
E)None of the above

Question 10

Definite stakeholders have:

A)Power
B)Urgency
C)Both power and urgency
D)Neither power nor urgency
E)Only legitimacy

Question 11

Expectant stakeholders possess how many stakeholder attributes?

A)One
B)Two
C)Three
D)Four
E)None

Question 12

Dominant, Dependent, and Dangerous are all types of which stakeholders?

A)Latent
B)Expectant
C)Definite
D)Absolute
E)Indifferent

Question 13

Which of the following is NOT a type of latent stakeholder?

A)Dependent
B)Dormant
C)Discretionary
D)Demanding
E)Exceptional

Question 14

The power and urgency matrix can be used:

A)To evaluate stakeholder management
B)Identify stakeholders
C)Differentiate between primary and secondary stakeholders
D)As a simple way to visualize stakeholders to determine appropriate responses
E)None of the above

Question 15

Which of the following quadrants in the power and urgency matrix needs the most attention?

A)The quadrant representing stakeholders with low power and low urgency
B)The quadrant representing stakeholders with high power and low urgency
C)The quadrant representing stakeholders with low power and high urgency
D)The quadrant representing stakeholders with high power and high urgency
E)None of the above

Question 16

Which of the following definitions refers to stakeholder engagement?

A)The deliberate and purposeful process a company has devised to work with its stakeholders
B)The degree to which a company needs to respond to stakeholder needs
C)The use of symbolic and other resources to force a company to accommodate stakeholder needs
D)The deliberate attempt of a company to actively seek its stakeholders' inputs to better deal with their needs and also improve their operations.
E)The use of force to work with stakeholders

Question 17

The final step in the stakeholder management process is

A)To evaluate the entire process
B)To monitor stakeholders
C)Stakeholder Engagement
D)Stakeholder Identification
E)Stakeholder prioritization

Question 18

Which of the following is the most effective way to monitor stakeholders?

A)Regular meetings with critical stakeholders
B)An annual meeting with critical stakeholders
C)Weekly email correspondence
D)Weekly meetings with all stakeholders
E)None of the above

Question 19

Which of the following is the definition of dependent shareholders?

A)Stakeholders that are both powerful and legitimate
B)Those stakeholders that possess power but have no legitimate claims or urgency
C)Those stakeholders that have urgency and legitimacy
D)Stakeholders that have power and urgency but no legitimacy
E)Stakeholders with legitimacy

Question 20

How many steps are there in the stakeholder management process?

A)Three
B)Five
C)Seven
D)Nine
E)One

Question 21

Which of the following are NOT forms of power?

A)Coercive
B)Utilitarian
C)Normative
D)Authoritarian
E)Legitimate

Question 22

Legitimacy is:

A)A key stakeholder attribute
B)A secondary stakeholder attribute
C)Not a stakeholder attribute
D)The ability of a stakeholder to exert pressures to force a company to make changes to accommodate such pressure
E)None of the above

Question 23

Any group or individual that can affect or is affected by the achievement of an organization's objectives is best described as a(n):

A)Management group
B)Stakeholder
C)Special interest group
D)Key employee
E)An entity

Question 24

The degree to whicha company needs to respond to stakeholder needs refers to:

A)Power
B)Legitimacy
C)Urgency
D)Stakehlder management
E)None of the above

Question 25

Which of the following are forms of power?

A)Coercive
B)Utilitarian
C)Normative
D)All of the above
E)None of the above

Question 26

Which of the following describes the influence any stakeholder can have on a company's operations?

A)Salience
B)Urgency
C)Legitimacy
D)Coerciveness
E)Marketability

Question 27

Which of the following quadrants in the power and urgency matrix needs the least attention?

A)The quadrant representing stakeholders with low power and low urgency
B)The quadrant representing stakeholders with high power and low urgency
C)The quadrant representing stakeholders with low power and high urgency
D)The quadrant representing stakeholders with high power and high urgency
E)None of the above

Question 28

What are stakeholders? Give two examples of primary and secondary stakeholders.

Question 29

Compare and contrast primary and secondary stakeholders.

Question 30

Discuss the three important stakeholder attributes. Give one example for each.

Question 31

Discuss the different combinations of stakeholder attributes. Which stakeholder need the most attention? Be specific.

Question 32

Discuss the steps of stakeholder management. Give examples for each step.