Question 1

How much is a supervisor's job concerns people?&#10;A) Just about all&#10;B) Half&#10;C) Third to a half&#10;D) People?

Accepted Answer

A supervisor's job involves overseeing a team or department of people, therefore their job concerns people "just about all" of the time.

Question 2

Decision making at the supervisor level doesn't impact the business.&#10;A) Maybe each one doesn't but in aggregate tons of impact&#10;B) Decisions are above the supervisor's pay grade&#10;C) We make decisions all the time, but it don't make no difference&#10;D) I avoid them like the plague

Accepted Answer

While each individual decision made at the supervisor level may not have a significant impact on the business, the cumulative effect of many decisions can add up and have a significant impact. It is important for supervisors to make thoughtful and strategic decisions to ensure the success of the business.

Question 3

The difference between quick decisions and regular decisions&#10;A) You have to take control, decide there is no time to use the decision to develop your people&#10;B) They are the same, only faster&#10;C) You always want everyone's input, so you must push more to get it, in fast decisions&#10;D) Try to push either type of decision up the food chain, so you are not responsible

Accepted Answer

Quick decisions often require a leader to take control and make a decision without involving the input or development of their team members. This is often necessary when there is limited time to make a decision. Regular decisions, on the other hand, can involve more input from team members and may be more focused on developing their skills and abilities.

Question 4

If the supervisor is the top technician&#10;A) They should spend time teaching, mentoring so someone can surpass them&#10;B) Damn straight and keep doing the tough problems&#10;C) Keep it secret for job security&#10;D) Live by the motto &#34;Anything you can do; I can do better!&#34;

Accepted Answer

As the top technician, it is important for the supervisor to develop the skills of their team and build a strong succession plan. This not only ensures job security for themselves but also creates a more skilled and productive team overall. By teaching and mentoring, the supervisor can pass on their knowledge and expertise, which benefits the organization in the long run.

Question 5

Why might someone fear delegation?&#10;A) All&#10;B) They might mess it up and be a bad reflection on the supervisor&#10;C) Loss of control of the job&#10;D) Don't want to train a replacement&#10;E) Worry about looking bad because other people are doing the &#34;actual&#34; work

Accepted Answer

Delegation can induce fear for several reasons: it might reflect poorly on the supervisor if not done correctly (B), there's a fear of losing control over the task (C), concern about training a potential replacement (D), and anxiety about appearing less involved or capable because others are doing the work (E). All these factors contribute to the apprehension surrounding delegation.

Question 6

In the One Minute Manager the idea is to:&#10;A) Give feedback to keep people on track&#10;B) Always praise people even when they do the wrong thing&#10;C) Keep the goals hidden&#10;D) Takes a lot of training and time to learn

Accepted Answer

The One Minute Manager focuses on giving feedback to keep people on track towards their goals. This involves setting clear goals, giving immediate and specific feedback, and providing appropriate praise when necessary. It does not advocate giving praise for the wrong thing or hiding goals, and while it may take some training, it is meant to be a simple and efficient management style.

Question 7

In a sense described in this module difficult people are:&#10;A) People with whom your interactions with them activate you&#10;B) People who everyone agrees are a pain in you know what&#10;C) People who thwart you in getting your job done&#10;D) People whose next step is out the door

Accepted Answer

Difficult people are those who activate you, meaning they trigger negative emotions, reactions, or behaviors within you. It's important to learn how to effectively handle these types of interactions to improve communication and relationships.

Question 8

One of the messages of this module is:&#10;A) You generally have to &#34;own&#34; some of the responsibility with difficult people&#10;B) If you are clever, others will see difficult people for who they really are&#10;C) Solving their problem is their job, you should avoid it&#10;D) To come out on top is sweet

Accepted Answer

The module highlights the importance of taking ownership of the situation when dealing with difficult people, as it is not always possible to change their behavior but you can change your own reactions and responses to them.

Question 9

When we say congruence, we are referring to&#10;A) Making sure you are communicating the same message through all channels&#10;B) Be sure they know everything is about you&#10;C) The state where equal weight is given to their concerns as to yours&#10;D) The customer is always right

Accepted Answer

Congruence in communication refers to ensuring that the same message is consistently conveyed across all channels, aligning verbal and non-verbal communication.

Question 10

Active listening involves&#10;A) Listening as if you have never heard it before, suspend disbelief&#10;B) Actively ask questions&#10;C) Try as best as you can to memorize what the person says&#10;D) Uncover what they are hiding

Accepted Answer

Active listening involves listening with an open mind, as if you have never heard the information before, and suspending disbelief to fully understand the speaker's perspective.

Deck 5: Getting Through to Other Humans