Deck 9: Reward Strategies in the Tourism and Hospitality Industry

Question 1

The 'cafeteria approach' to rewards means that?

A) Employees want to have good catering facilities in the organization
B) Employees seek a range of monetary and non-monetary rewards
C) Employees have the choice to pick and choose when they are paid
D) None of the above

Answer 1

B

Question 2

A realistic assessment of reward management would recognize that the most important aspect of the effort-reward bargain is?

A) Extrinsic rewards
B) Intrinsic rewards
C) Working conditions
D) Managerial behaviour

Answer 2

A

Question 3

Which of the following is not an employee objective in the contract for payment?

A) Purchasing power
B) Recognition
C) Corporate reputation
D) Composition

Answer 3

C

Question 4

Influences on pay determination include?

A) State of the labour market
B) Beliefs about the worth of the job
C) Strength of bargaining groups
D) All of the above

Question 5

Mars and Mitchell's (1975) 'total rewards system' include?

A) Subsidized uniforms
B) Basic pay
C) Tips
D) Company car

Question 6

ASHE stands for?

A) The Associate Survey of Hours and Earnings
B) The Annual Situation of Hours and Earnings
C) The Annual Survey of Hours and Earnings
D) The Annual Survey of Hours and Employment

Question 7

The National Minimum Wage (NMW) was first introduced in the UK in?

A) 1909
B) 1999
C) 2009
D) 1993

Question 8

The body responsible for monitoring the NMW is?

A) The High Pay Commission
B) The Wages Council
C) The Low Pay Committee
D) The Low Pay Commission

Question 9

The 'Living Wage' campaign originated in?

A) UK
B) US
C) European Union
D) International Labour Organization

Question 10

According to Ogbonna and Harris (2002) tipping can be used as?

A) A means to encourage individualization of employees
B) A means to avoid paying the NMW
C) A means to encourage good service
D) All of the above