Deck 9: Supporting Others

Question 1

Jessie felt sick to her stomach because she sensed how disappointed Alan felt after losing the game. This is an example of

A) empathic responsiveness
B) sympathetic responsiveness
C) perspective-taking
D) critical responsiveness

Answer 1

A

Question 2

Feelings of concern or compassion are also referred to as

A) empathetic responsiveness
B) perspective-taking
C) sympathetic responsiveness
D) tangential

Answer 2

C

Question 3

Perspective taking

A) is helping someone feel better about themselves and their behavior
B) is empathizing by using everything we know about our partner to help us understand how he or she is feeling
C) is also called empathic distress
D) includes a describing-your-feelings statement

Answer 3

B

Question 4

The theory of conversationally induced reappraisals includes the premise that

A) people will react to their partner's reactions to stress in a way that reduces face-threatening acts
B) relief comes from having our emotions recognized and understood
C) sharing successes and leveraging good feelings can have negative side-effects
D) personally experiencing an empathic response to another person's situation can have a negative effect on your health

Question 5

To become more effective at using empathizing with others as a communication skill, you should

A) pay attention to what the person is saying
B) focus solely on the verbal message
C) not draw on your previous experiences
D) all of the above

Question 6

In improving our ability to empathize, ________ allows you to determine whether you have correctly understood someone else's perspective.

A) recipient reaction
B) social support
C) sympathetic responsiveness
D) perception checking

Question 7

A supportive interaction

A) is a conversation in which messages of emotional support are offered to someone
B) is a statement showing you understand the content of the message
C) is a response that conveys your concern over the accuracy of the message
D) is a response that conveys your understanding of the denotative meaning of the message

Question 8

A good supportive response to the statement, "I was called out on a pitch that was obviously outside the strike zone," would be

A) "Come on, it was right down the middle."
B) "Why didn't you complain?"
C) "I wouldn't worry about it."
D) "You must be bummed. What a shame."

Question 9

To make effective empathizing statements, you should

A) pay attention to nonverbal and paralanguage cues
B) pay attention to the emotional content of the verbal message
C) use the skill of perception checking
D) all of the above

Question 10

When we acknowledge what others are feeling and their right to feel that way, we are using the supportive message skill of

A) creating a supportive climate
B) validating emotions
C) encouraging reappraisal
D) offering advice

Question 11

Kathy has difficulty initiating relationships in face-to-face contexts, and the relationships she develops online are her primary source of supportive messages. Digital support through social media can be particularly advantageous for people who are extremely _________.

A) extroverted or outgoing
B) angry
C) introverted or shy
D) selfish

Question 12

The process of sharing our successes and telling others in the expectation that they will celebrate with us is called

A) paraphrasing
B) capitalization
C) other-centered
D) framing

Question 13

_______ is presenting a recommendation about actions to take in response to a problem.

A) Encouraging reappraisal
B) Celebratory support
C) Creating a supportive climate
D) Giving advice

Question 14

Advantages of support in cyberspace include

A) not being face to face makes it easier to disclose problems
B) the capacity to hear from a variety of people around the world
C) a complete lack of gender differences
D) a and b

Question 15

_________ explain (s) that what we feel arises from what we think.

A) The cognitive-emotional theory of esteem support messages
B) Encouraging reappraisals
C) Appraisal theories of emotion
D) The theory of conversationally induced reappraisals

Question 16

Which of the following is not a supportive interaction phase?

A) helper activation
B) support provision
C) recipient reaction
D) all are supportive interaction phases

Question 17

Using everything we know about our partner and his or her circumstances to help us understand how he or she is feeling is called

A) situational responsiveness
B) empathetic responsiveness
C) sympathetic responsiveness
D) perspective taking

Question 18

Recipient reaction is usually the ____ phase of supportive interaction.

A) first
B) second
C) third
D) fourth

Question 19

"You seem frustrated at your teacher's actions. Am I right?" Determining whether you have correctly understood someone else's perspective is known as _________.

A) perspective taking
B) perception checking
C) sympathetic responsiveness
D) supportive interaction

Question 20

A supportive climate is ______________________________________.

A) a conversational environment in which recipients will feel comfortable disclosing their problems and emotions
B) an acknowledgment of your partner's feelings
C) a reframing device so your partner will see a situation in a different light
D) a way to offer suggestions indirectly by describing similar situations

Question 21

Support is "activated" when your friend asks for help. Ideally, what should happen next?

A) You use words and behaviors that trigger the need for support.
B) You react to the supportive messages.
C) Your friend reacts to your messages.
D) Your supportive messages should focus on the emotions or problem at hand.

Question 22

The theory of ________ explains that, when we talk with someone who validates what we are feeling, relief comes from having our emotions recognized and understood.

A) cognitive-emotional esteem support messages
B) increased social distance
C) conversationally induced reappraisals
D) framing information

Question 23

Which of the following is not an element of validating emotions?

A) acknowledging the negative emotion
B) presenting relevant opinions enabling your partner to reframe the emotion
C) legitimating the experience of emotion
D) encouraging discussion of the emotion

Question 24

Online support groups have been shown to provide support

A) in times of national or public tragedies
B) for people who seek help but want to remain anonymous
C) for those who have uncommon chronic or terminal diseases
D) all of the above

Question 25

Providing emotional, informational, and instrumental resources to another is called

A) empathy
B) sympathetic responsiveness
C) perspective taking
D) social support

Question 26

Support seekers are often concerned that their private problems not be shared with others, so support providers need to _________,

A) convey acceptance and affiliation
B) convey warmth and caring nonverbally
C) promote elaboration with questions and brief responses
D) promise-and keep-confidentiality

Question 27

Helping others capitalize on their success is known as _________.

A) encouraging reappraisals
B) celebratory support
C) creating a supportive climate
D) perception checking

Question 28

The person in this role creates a supportive climate in which people feel comfortable discussing their problems and emotions.

A) support provider
B) constructive conversationalist
C) empathizer
D) support recipient

Question 29

Gabbie is struggling to lose weight. She decides to join an online media support group. While online she communicates with people from all over that are also struggling with weight issues. Which aspect of online empathy and support is Gabbie experiencing?

A) increased social distance
B) increased presence of others
C) benefit to apprehensive person
D) ease of management

Question 30

In relation to advice, support recipients ____________________________.

A) are concerned about the efficacy and feasibility of the advice
B) are sensitive to potential limitations or drawbacks of advice
C) prefer advice that is polite
D) all of the above

Question 31

Josie recently lost her husband to cancer. She wants to find a method to memorialize him in a fashion that will allow others to share feelings as they cope with the loss. She decides to create a digital memorial to allow others to post comments. This form of communication is called

A) transcommunication
B) transcorporeal communication
C) transatlantic
D) none of the above

Question 32

The number of individuals who participate in an online support group hinders opportunities to receive support.

Question 33

Social support is the assistance we provide to others who we believe need our aid.

Question 34

Ignoring or dismissing negative feelings will cause those feelings to go away.

Question 35

Some comforting messages can make people feel better, but there are some that can actually make people feel worse.

Question 36

A helpful supportive message is one that tells the other person how he or she should feel.

Question 37

Men are more likely to validate emotions and/or encourage reappraisal than women.

Question 38

Research indicates that both men and women place a high value on support from their partners in various relationships.

Question 39

Perspective taking involves imposing advice on a relative stranger.

Question 40

One advantage of cybersupport is that it can be valuable for people who are extremely introverted or shy.

Question 41

When giving advice, you should never describe your expertise, even if it is relevant.

Question 42

When we share our successes, we will still feel fine if listeners give inappropriate or insensitive responses.

Question 43

When people's emotions are running high, they are likely to perceive events in limited ways and become stuck in that way of thinking and feeling.

Question 44

Encouraging more positive reappraisals does not help restore self-esteem.

Question 45

You should always ask permission before offering advice.

Question 46

Distracting someone from a distressing situation can do harm rather than good.

Question 47

Before offering advice, you should ask for permission.

Question 48

When offering potential ways of reframing a situation, the actual change in appraisal comes from you, the support provider.

Question 49

When offering support, it is usually helpful to tell a personal story about something similar that you went through.

Question 50

Research has found that offering advice should be our first response to hearing another person's problem.

Question 51

The number of individuals who participate in an online support group enhances opportunities to receive support from people who have experienced the same situation.

Question 52

Digital support messages may be free of rich social cues that are often present in face-to-face interactions.

Question 53

People who have lost a loved one often make social media memorials for fun, but there is no psychological benefit in doing so.

Question 54

Empathy is essential to the success of any interpersonal relationship. People need to learn to increase their empathy and practice it with others. According to the text, how can you improve your empathic skills in interpersonal relationships?

Question 55

Explain the supportive interaction phases, and support your answer with examples for each phase.

Question 56

Explain the five elements to creating a supportive climate.

Question 57

Discuss the advantages of providing social support through digital communication. Also describe any disadvantages you might see. Provide examples to support your points.

Question 58

Why is it popular to believe that men and women differ in how they value emotional support when research suggests this is not true?

Question 59

In what ways can we use celebratory messages to support others? How do you typically respond to others' good news?

Question 60

What are the three steps of encouraging reappraisal effectively?

Question 61

Describe the ways in which people memorialize deceased loved ones through digital communication. How do these memorials help survivors?