Deck 6: Organizational Management: Team Building, Management, and Motivation

Question 1

Organizations depend more on teams because recent lean budgets have caused ___________.

A) leader staffs
B) lower salaries
C) fewer programs
D) greater program needs

Answer 1

A

Question 2

The second stage of work groups growing into work teams is characterized by ____________.

A) a take charge leader
B) clear goals and direction
C) conflict and challenge
D) satisfied members and leaders

Answer 2

C

Question 3

__________________ is one of the most important characteristics of a team leader for its success and dedication of team members

A) Task orientation
B) Commitment
C) Organization
D) Positivity

Answer 3

B

Question 4

If a work group becomes stuck on its way to becoming a work team, the leader should ____________.

A) replace selected group members
B) become more task oriented
C) allow the group to argue
D) engage in goal-setting and give feedback

Question 5

Considering managers' roles with new employees, a manager who spends time in training, introductions, and follow-up will likely have a team of employees who:

A) frequently complain about the boss
B) frequently complain about colleagues
C) respect the manager and stay employed longer
D) slack off of job responsibilities

Question 6

Integration of new employees to a team too often becomes assembly line work providing little individual ________________________.

A) insurance and retirement benefits
B) promotions and raises
C) rules and policies
D) professional development

Question 7

The Manager Process #1 discusses hiring and onboarding. New employees need _______________.

A) friends and colleagues
B) comfort and competence
C) handbooks and orientation
D) skills and knowledge

Question 8

Managers play an important role in _______________ top-tier employees.

A) retaining
B) paying
C) marketing to
D) directing

Question 9

Managers must carefully identify and train ______________ for the organization.

A) advisory board members
B) clerical support staff
C) contract employees
D) the next generation of leaders

Question 10

Once promoted to a manager position, the first people to build a relationship with are:

A) your direct manager and direct reports
B) your direct manager and the board of directors
C) your support staff and your direct manager
D) your manager colleagues and the board of directors

Question 11

Intrinsically motivated people give more because __________________ .

A) it is the trendy thing to do
B) they are passionate about the cause
C) they want it to look good on their resume
D) they want to one-up their friends

Question 12

A ______________ is described as being transported to a focused state of being where one's sense of time disappears while a major goal is accomplished.

A) leadership experience
B) procrastination experience
C) motivational experience
D) planning experience

Question 13

Work groups are similar to work teams -> the terms are almost interchangeable.

Question 14

Upper management support is a key factor in work team success.

Question 15

The timeframe to grow from a work group to a work team can be measured in weeks.

Question 16

Today, a manager is usually a leadership role in the entry level jobs of an organization hierarchy who is responsible for supervision and administration.

Question 17

A manager who excels in maintaining a committed and skilled set of employees is a master at identifying talent as well as hiring and coaching those employees.

Question 18

Part of a new leader's job is to continue to be the best achiever and shining star on the staff.

Question 19

A key manager process establishes an appreciative work environment.

Question 20

Managers cannot serve as employee mentors, only leaders can do that.

Question 21

Relationships with former colleagues will change after a member of the team is promoted to team leader.

Question 22

Motivation is the process of starting, directing, and maintaining physical and psychological activities.

Question 23

Extrinsically motivated people are not energized by rewards of free T-shirts or pizza parties for volunteering 100 hours over the course of a semester.

Question 24

Our motivation choices are impacted by our desire to be liked, have friends, and feel self-confident.

Question 25

Procrastination behaviors are easily managed.

Question 26

Once our needs for financial support are met, it no longer motivates, and the intrinsic motivators drive us to commit and achieve.

Question 27

Employees believe managers have no interest to provide a positive work environment or influence over organizational policies that impact their motivation levels.

Question 28

Compare and describe group member behaviors from the first stage growth of a group (dependency and inclusion) to the early growth stages of human development of children.

Question 29

As a work group struggles through each of the four stages to become a work team, what are two precautions you would give to the team leader?

Question 30

Explain one of the four employee drivers of motivation: 1) acquire 2) comprehend 3) bend 4) defend

Question 31

Explain the phrase "carrot and stick."

Question 32

Give one reason why each of these upper management actions will positively influence work team performance:
1. Clearly define organization's mission
2. Support innovation
3. Reward group performance rather than individual performance

Question 33

Describe how the CEO/managers of smaller organizations struggle in the time balance of external growth and development of the organization versus internal growth and development of employees

Question 34

If a good manager knows his/her team members styles, strengths, and weaknesses, what should a good manager know about you?

Question 35

Explain this sentence and give examples: Motivation is about satisfaction from 1) job completion or mastery of new skills, and also 2) self-regulation and choices.

Question 36

Explain the Motivation Formula and define each of the four words in the formula.
Motivation = (Expectancy X Value) / (Impulsiveness x Delay)