Deck 3: Self-Management: Understanding Self and Managing Conflict

Question 1

____________, ____________, ____________ are the three most common emotions felt in a conflict.

A) Anger, silence, and cursing
B) Indigestion, red face, and clenched fist
C) Fear, anger, and embarrassment
D) Ignorance, embarrassment, and pretending it's not there

Answer 1

C

Question 2

Knowledge of personality, behavior, and decision-making styles will ___________

A) give you insider knowledge
B) directly correlate to your success as a leader
C) enable you to discipline employees
D) make you a better employee in human resources

Answer 2

B

Question 3

Behavior styles are created through a combination of ______________

A) psychoanalysis and personality assessments
B) maturation, synapses growth, and life experiences
C) years of interacting with others
D) a leadership development class

Answer 3

B

Question 4

When working with people, conflict is ___________

A) inevitable
B) required
C) painful
D) a sign of failure

Question 5

Because conflict is rarely singular in nature, the recommendation is to unbundle the problem to determine ___________

A) who is the most guilty and needs to be transferred
B) how many investigative committees to form
C) what is the most important problem to solve
D) which behavior style is the most guilty

Question 6

The _________ behavior style tends to have more disagreements with the _________ behavior style.

A) controller, controller
B) controller, analyzer
C) controller, persuader
D) controller, stabilizer

Question 7

The final step in resolving a conflict is to ___________

A) become a controller
B) agree to a plan and follow up
C) be firm and let them know they have no choice
D) never bring up the topic again

Question 8

Creating teams that represent only one or two behavior styles _______________ the weaknesses and tendencies of the team.

A) solidifies
B) reduces
C) exaggerates
D) eliminates

Question 9

An intense need for a persuader is _____________

A) to be right
B) to be in control
C) to have harmony
D) to be liked

Question 10

If you are leading a team of controllers, you should be certain to orchestrate a slow, multi-week, decision-making process to meet their needs.

Question 11

If you are leading a team of analyzers, you should be certain to provide little evidence of previous successes or failures before asking them to make a decision.

Question 12

If you are leading a team of stabilizers, you should be certain to discuss any risk the new project might bring to the organization before asking them to make a decision.

Question 13

If you are leading a team of persuaders, you should be certain to ask the group to plan a meeting to brainstorm their ideas about the coming project before making a decision.

Question 14

A real self-assessment instrument delivers consistent results and measures the constructs that make up the personality, behavior, or other tendencies.

Question 15

A person's behavior style preference is not something most individuals are aware.

Question 16

A person's behavior style is rigid and he or she cannot operate in any other style.

Question 17

In conflict situations, some behavior patterns can be interpreted as pushing a "hot button."

Question 18

When in conflict, the body's responses help all to think and act rationally.

Question 19

Controllers and stabilizers are diagonally opposite in the behavior styles model and, therefore, are less likely to be in conflict.

Question 20

Describe one characteristic of each style that could be misinterpreted by the other behavior styles and create a conflict.

Question 21

My own behavior styles are ______________. List five preferences / behaviors I exhibit that make this my primary style.

Question 22

Using the Table 3.1, describe the importance of having a team with all four behavior styles represented. Describe the benefits each style brings to a work team.

Question 23

Select a person in your life (parent, spouse, roommate, colleague) over the age of 18. From your memory of behaviors you have observed, determine his/her behavior style and describe four behaviors this person exhibits that inform you to make this choice.

Question 24

Given your behavior style, what are your strengths and weaknesses as a team member?

Question 25

Explain how your knowledge of behavior styles improves your ability to lead a team.