Question 1

The essential aspects to developing motivated, highly productive officers are:&#10;A) the assumption that the employee has the ability to do the job&#10;B) the knowledge to do the job&#10;C) the desire to do the job&#10;D) all of the above

Accepted Answer

All three aspects (ability, knowledge, and desire) are necessary for an officer to be motivated and highly productive. Assuming that the employee has the ability to do the job is important, but without the knowledge and desire to do the job, they may not perform at their highest potential. The knowledge to do the job is crucial for officers to understand and excel in their duties. However, even with the ability and knowledge, an officer needs the desire to do the job to be motivated to perform at their best. Therefore, all three aspects are essential in developing motivated and highly productive officers.

Question 2

According to the text, a police captain may have a good sense of humor, but if everything becomes a joke, he or she will not be respected as a true leader and&#10;A) his or her sense of humor could be a strength, but if overused, it could become a weakness.&#10;B) much of the knowledge that person has to offer may be discounted by the members of the department.&#10;C) both a and b&#10;D) none of the above

Accepted Answer

The text states that if everything becomes a joke, the police captain will not be respected as a true leader, which implies that the captain's sense of humor could become a weakness if overused. Additionally, the text suggests that if the captain is not respected as a leader, the knowledge they have to offer may be discounted by the members of the department. Therefore, both options A and B are correct.

Question 3

Basic needs include:&#10;A) the need to belong&#10;B) food and shelter&#10;C) security and protection&#10;D) need for recognition

Accepted Answer

B

Question 4

Safety needs are:&#10;A) the need to belong&#10;B) food and shelter&#10;C) security and protection&#10;D) need for recognition

Accepted Answer

Safety needs refer to an individual's desire for security and protection from physical and emotional harm, which is part of Maslow's hierarchy of needs.

Question 5

Belongingness refers to the need:&#10;A) to belong&#10;B) for food and shelter&#10;C) for security and protection&#10;D) need for recognition

Accepted Answer

Belongingness refers specifically to the need to belong, to be part of a group or community, and to feel accepted and connected to others. Options B, C, and D refer to other needs such as physiological needs, safety needs, and esteem needs respectively.

Question 6

Ego status needs include:&#10;A) the need to belong&#10;B) food and shelter&#10;C) security and protection&#10;D) the need for recognition

Accepted Answer

Ego status needs refer to our desire for recognition, success, and achievement. This includes the need for praise, respect, and admiration from others. Therefore, the best option from the given choices is D, as it directly relates to the need for recognition. The other options are related to basic physiological (B) and safety (C) needs or social needs (A) rather than ego status needs.

Question 7

Self-actualization needs refer to:&#10;A) the need to belong&#10;B) food and shelter&#10;C) the need for personal satisfaction&#10;D) the need for recognition

Accepted Answer

Self-actualization needs refer to the need for personal satisfaction, fulfillment, and realizing one's full potential. This is the highest level of Maslow's hierarchy of needs, which suggests that individuals must satisfy basic physiological and safety needs before moving onto higher level needs such as belonging, recognition, and self-actualization.

Question 8

Motivation-hygiene theory is:&#10;A) a theory about job satisfaction&#10;B) a theory about job dissatisfaction&#10;C) a theory about both job satisfaction and job dissatisfaction&#10;D) none of the above

Accepted Answer

The motivation-hygiene theory, also known as the two-factor theory, is a theory about both job satisfaction and job dissatisfaction. It suggests that certain factors in the work environment (hygiene factors) can create dissatisfaction if they are absent, while other factors (motivational factors) can create satisfaction and motivation in the workplace. These factors include things like pay, job security, working conditions, recognition, and opportunities for growth and development.

Question 9

Policies, procedures, administrative practices, and techniques of supervision are all considered:&#10;A) motivators&#10;B) hygiene factors&#10;C) job enrichment&#10;D) job enlargement

Accepted Answer

Policies, procedures, administrative practices, and techniques of supervision are considered hygiene factors in Herzberg's two-factor theory of motivation. These factors do not directly motivate employees but their absence or poor implementation can lead to dissatisfaction among employees.

Question 10

A sense of achievement, challenge, professional growth and recognition are all considered:&#10;A) motivators&#10;B) hygiene factors&#10;C) job enrichment&#10;D) job enlargement

Accepted Answer

Sense of achievement, challenge, professional growth and recognition are all factors that motivate individuals to perform better in their jobs. They are not basic factors required to prevent job dissatisfaction (hygiene factors), nor are they necessarily linked to job enrichment or job enlargement.

Question 11

The term escalating zero-point means:&#10;A) if employees received a 5% pay increase last year, they would expect zero this year&#10;B) If employees received a 5% pay increase last year, they would expect at least 5% this year, hopefully more&#10;C) If employees received 5% last year, they would probably get .05% this year&#10;D) none of the above

Accepted Answer

The answer of The term escalating zero-point means:&#10;A) if employees...

Question 12

Achievement, recognition, the work itself, responsibility, and advancement are all:&#10;A) motivators&#10;B) hygiene factors&#10;C) job enrichment&#10;D) major factors that produce satisfaction

Accepted Answer

The answer of Achievement, recognition, the work itself, responsibility, and...

Question 13

The issue of salary can be:&#10;A) a satisfier&#10;B) a dissatisfier&#10;C) both&#10;D) neither

Accepted Answer

The answer of The issue of salary can be:&#10;A) a...

Question 14

Lower-level employees have five factors that are considered strong motivators. Among them are:&#10;A) a feeling of achievement from doing a challenging job&#10;B) an inner need to do a good job&#10;C) doing work the employee believes to be important&#10;D) all of the above

Accepted Answer

The answer of Lower-level employees have five factors that are...

Question 15

Managers rank which of the following as what they think motivates employees?&#10;A) doing work the employee believes to be important&#10;B) recognition and appreciation from supervisors and managers&#10;C) recognition from peers&#10;D) all of the above

Accepted Answer

The answer of Managers rank which of the following as...

Question 16

An issue that is continually faced by police managers is that of motivation.

Accepted Answer

The answer of An issue that is continually faced by...

Question 17

According to the text, people can motivate other people.

Accepted Answer

The answer of According to the text, people can motivate...

Question 18

Maslow describes five needs that people have.

Accepted Answer

The answer of Maslow describes five needs that people have....

Question 19

According to Maslow, the needs that have to be satisfied first are ego needs.

Accepted Answer

The answer of According to Maslow, the needs that have...

Question 20

According to Maslow, the needs that must be satisfied first are the basic needs.

Accepted Answer

The answer of According to Maslow, the needs that must...

Deck 7: Organizational Environment