Deck 1: A History and Philosophy of Police Management

Question 1

According to the text, police managers must be skilled in:

A) Listening
B) Talking
C) Reading
D) All of the above

Answer 1

D

Question 2

A study conducted by the Harvard School of Business identified three elements, common to all successful managers in government and industry. They include:

A) The will to power
B) The will to manage
C) Empathy
D) All of the above

Answer 2

D

Question 3

Which of the following is not one of the four levels of an organization?

A) The element
B) The event
C) The work shift
D) The system

Answer 3

C

Question 4

Which of the following is not considered one of the three major areas of the

A) Technical factors
B) Union factors
C) Behavioral factors
D) Cultural factors

Question 5

What technological advances play a major role in socially isolating police officers from the communities they protect?

A) Radar
B) The radio
C) The automobile
D) Both B and C

Question 6

What was the response of some police agencies to poor community relations?

A) Reinstituting foot patrol
B) Trying to reduce officer contact with citizens
C) Giving officers permission to work off-duty jobs
D) None of the above

Question 7

For which philosophical approach to management is Frederick Taylor given credit?

A) Systems management
B) Scientific management
C) Human relations management
D) Management by objectives

Question 8

Taylor places emphasis on the formal administrative structure, which of the following is not a name of those administrative structures?

A) Chain of command
B) Authority
C) Improvement of labor
D) Span of control

Question 9

In 1935, Luther Gulick developed the acronym POSDCORB. What does this stand for?

A) Planning, organizing, supervising, delegating, coordinating, reasoning, belonging
B) Processing, solving, developing, coordinating, restructuring, belonging
C) Planning, organizing, staffing, directing, coordinating, reporting, and budgeting
D) Political, organizations, designed, to solve, and correct, report, building

Question 10

Who said there was a best method for each job?

A) Frederick Taylor
B) Luther Gulick
C) Douglas McGregor
D) Abraham Maslow

Question 11

There are four components that contribute to efficiency through scientific management. Which of the following is not one of those components?

A) Division of labor
B) Incentive pay
C) Orderly arrangement of administrative units
D) The use of a small span of control

Question 12

The informal organizational structure consists of:

A) The rumor process
B) Cliques
C) Informal status systems
D) All of the above

Question 13

What is Abraham Maslow famous for developing?

A) The organizational hierarchy
B) Chain of command
C) Both a and B
D) Hierarchy of needs

Question 14

In 1964, R.R. Blake and J.S. Mouton emphasized two concerns that every

A) Concern for management
B) Concern for production
C) Concern for people
D) Both B and C

Question 15

Frederick Taylor believed there was no one best way to do a job.

Question 16

The automobile and the radio weakened police relations with citizens.

Question 17

With Community-Oriented Policing, some departments re-instituted foot patrol.

Question 18

Luther Gulick is known as the "father of scientific management."

Question 19

Elton Mayo emphasized time and motion studies.