Deck 3: Communication, Interviewing, and Engagement: Relationship Skills for

Question 1

Engagement is a process that includes which of the following skills?

A) Interviewing
B) Communication
C) Listening
D) All three of the skills named are a part of the engagement process.

Answer 1

D

Question 2

Engagement comes before which of the following steps in the professional helping process?

A) Assessment
B) Intervention
C) Evaluation
D) Termination

Answer 2

A

Question 3

The benefit of a "listening first" approach to care of clients and communities is:

A) It allows the social worker to quickly complete intake assessments
B) It allows the social worker to build a relationship with the client or community
C) It removes the social worker from the role of advocate
D) It allows the social worker to practice verbal communication skills

Answer 3

B

Question 4

Which of the following questions aligns with a social work perspective of listening to a client or community member for the purpose of engagement?

A) What does the client or community member hope to gain from working with the social worker?
B) What does the social worker believe the client's goal should be?
C) How much of the client's story does the social worker need to hear to offer an accurate diagnosis?
D) What does the social worker want the client or community member to know about the social worker's expectations?

Question 5

When a social worker displays the capacity to experience the emotional state of another person, the social worker's behavior is most representative of:

A) Warmth
B) Empathy
C) Genuineness
D) Helping

Question 6

Positive regard for clients should not be unconditional.

Question 7

A core relationship quality includes:

A) Appropriate dress
B) Use of confidentiality
C) Informed consent
D) Warmth

Question 8

Which of the following displays of behavior are important for forming the helping alliance?

A) Unconditional positive regard, helping capacity, and empathy
B) Empathy, genuineness, and encouragement
C) Empathy, warmth, and unconditional positive regard
D) Genuineness, helping capacity, and warmth

Question 9

A key component of the helping alliance is:

A) Forming a collaborative relationship between the social worker and the client or community member
B) The social worker's paternalism
C) Instilling the belief that the social worker should make the important decisions in the helping relationship
D) Conveying that the client or community member is solely responsible for meeting goals

Question 10

Verbal communication skills are more important that nonverbal communication skills in social work practice.

Question 11

All of the following are aspects of nonverbal communication EXCEPT:

A) The social worker's appearance
B) The social worker's body position
C) The social worker's phone mannerism
D) The social worker's eye contact

Question 12

Nonverbal behaviors can detract from the social worker's ability to form a therapeutic alliance with the client or community member.

Question 13

The social worker should consider his/her/their own culture and its impact on the ability to attend to a client.

Question 14

When a social worker demonstrates the ability to learn about the client or community's background, culture, and traditions, the social worker demonstrates:

A) Cultural competence
B) Orientation
C) Cultural humility
D) Awareness

Question 15

A social worker should focus an interview by making assumptions about the client's situation and goals.

Question 16

A verbal statement that both demonstrates attentiveness and encourages the client to share more is:

A) "Go on"
B) "Let's move on to the next question"
C) "We are getting off topic"
D) "I'm going to ask you a new question"

Question 17

A social worker prepares a mental list of synonyms of various mental states in order to demonstrate which kind of communication ability?

A) Silence
B) Paraphrasing
C) Reflection of Feelings
D) Empathy

Question 18

All of the following statements about silence are accurate EXCEPT:

A) Silence creates an appropriate space for self-reflection.
B) Each social worker will have a different level of comfort with silence.
C) The context of the helping situation determines the appropriate length of silence.
D) Silence always means that the social worker has made a mistake that has the potential to hinder the therapeutic alliance.

Question 19

Silence can be interpreted in many different ways.

Question 20

When a social worker summarizes several points to check that they were heard accurately, the social work is displaying which of the following interviewing abilities?

A) Explicating
B) Summarizing
C) Clarifying
D) Paraphrasing

Question 21

Which interviewing ability serves to support the information in better understanding a client's intent?

A) Summarizing the client's statement
B) Asking a clarifying question
C) Paraphrasing the client's interview
D) Active listening to the client throughout the interview

Question 22

A social worker will benefit from asking mostly closed-ended questions in which of the following situations?

A) While trying to learn about the client's family routine.
B) While trying to learn the dosage of a client's medication.
C) While trying to understand the client's perspective of a recent relationship breakup.
D) While trying to learn about the client's classroom routine.

Question 23

When a social worker displays the capacity to experience the emotional state of another person, the social worker's behavior is most representative of:

A) Warmth
B) Empathy
C) Genuineness
D) Helping

Question 24

Which of the following circumstances is not necessarily representative of a limitation of confidentiality between the client or community member and the social worker?

A) When an adult client or community member discloses domestic violence
B) When a child discloses abuse
C) When an adult makes an imminent threat of suicide
D) When a person with a disability discloses exploitation by his/her/their landlord

Question 25

While legal requirements for mandated reports vary by state and locality, social workers must report incidents of abuse, neglect, or exploitation as they become aware.

Question 26

Explain two potential meanings of silence as described by the text. Give an example of each meaning.

Question 27

Explain the difference between open-ended and closed-ended questions. Using the following dialogue, give a closed-ended and an open-ended response to the client. In what ways do you think your two questions will impact the way in which the client responds?
Client: I'm really fed up with my spouse. He won't help me with the housework. I have to do everything for our kids, and I have a full time job. How in the world am I going to be able to manage without his help?
Social Worker:
Open-ended response + description of impact
Closed-ended response + description of impact

Question 28

Define a communication pitfall in your own words. Explain the way this impact might negatively impact the relationship with a client or community member.

Question 29

What is your level of comfort with silence in an interview? What would support you in becoming more comfortable with silence?

Question 30

Describe three ways in which the limitations of confidentiality offer an opportunity to build and support the relationship between the client or community member and the social worker.

Question 31

The phase of the change process that relies on the skills of interviewing, communication, and listening is:

A) Assessment
B) Engagement
C) Intervention
D) Evaluation

Question 32

Verbal and nonverbal communication skills both contribute to purposeful communication with clients and community members.

Question 33

Which interviewing skill serves to support the social worker in better understanding a client's intent?

A) Summarizing the client's statement
B) Asking a clarifying question
C) Paraphrasing the client's interview
D) Active listening to the client throughout the interview

Question 34

Closed-ended questions:

A) Are also known as leading questions
B) Are designed to eliminate choices for the client's answers
C) Are inappropriate to employ in social work settings
D) Are directed toward specific and concrete

Question 35

Social workers are obligated to report incidents of abuse, neglect, or exploitation as they become aware.

Question 36

A core relationship quality includes:

A) Strengths based language
B) Use of confidentiality
C) Informed consent
D) Unconditional positive regard

Question 37

Which of the following communication skills is the expression of the relevant points of a statement made by a client or community member?

A) Transparency
B) Reflection of feelings
C) Paraphrasing
D) Summarizing

Question 38

Excessive questioning can damage the relationship between the client and the social worker by:

A) Exploiting the vulnerability of a client who demonstrates a need to be liked
B) Steering the conversation in a direction that is not relevant to the interview
C) Minimizing opportunities for empowerment
D) Leading to confusion when the client cannot understand the terminology

Question 39

How can a social worker demonstrate attentiveness while utilizing silence as a communication skill?