Deck 13: Social Work Practice With Organizations: Intervention, Termination, and Evaluation

Question 1

In the intervention phase of organizational change, the social worker and allies create a group of people who are willing to work towards organizational change. This group is called a:

A) Change group
B) Advocacy group
C) Working group
D) Organizational group

Answer 1

C

Question 2

Organizational change that emphasizes the ability to self-correct when needed reflect which type of model or approach?

A) Self-learning model
B) Systems approach
C) Social ecology approach
D) Postmodernist approach

Answer 2

A

Question 3

Which model or approach to organizational change emphasizes that a change in one part of the organization creates changes in other parts of the organization?

A) Self-learning model
B) Systems approach
C) Social ecology approach
D) Postmodernist approach

Answer 3

B

Question 4

When social workers want to help make changes in organizations and agencies, analyzing power and power dynamics is essential.

Question 5

People who are both internal and external to the organization can identify needed organizational changes.

Question 6

A key component in creating successful working groups is:

A) To only recruit powerful group members
B) To continually recruit working group members throughout the change process
C) To always keep the same working group members throughout the change process
D) To always have an odd number of working group members

Question 7

A long-term, formal plan for the organization's future is called a:

A) Change plan
B) Organizational Strategy
C) Tactic
D) Strategic plan

Question 8

The policy approach to organizational change:

A) Involves large-scale change to create new or amend existing policy
B) Is focused on structured activities that are designed to achieve a specific goal
C) Involves small, flexible changes
D) None of the above

Question 9

A change proposal that includes small, impermanent changes that can be adapted to changing needs relatively easily follows which structure?

A) Practice
B) Policy
C) Personnel
D) Projects

Question 10

A change tactic refers to:

A) Specific actions or skills taken to implement a change strategy
B) An overall approach to a change effort
C) A covert scheme developed to successfully compete with a rival organization
D) A change plan devised with short-term goals

Question 11

The three basic strategies for organizational change include:

A) Strengths-based, Conflict, and Systems
B) Community-based, Leadership-focused, and Collaborative
C) Collaborative, Campaign, and Conflict
D) Strategic, Collaborative, and Community-based

Question 12

A strategy for organizational change in which the working group and decision-maker(s) agree that some type of change in the organization is needed is called:

A) Campaign Strategy
B) Collaborative Strategy
C) Contest Strategy
D) Capacity Building

Question 13

A useful skill to employ in campaign change strategies include:

A) Persuasive arguments
B) Capacity Building
C) Triangulation
D) Group Actions

Question 14

When decision-makers oppose change and are unwilling to communicate with the working group, the following strategy may be helpful for achieving change:

A) Capacity Building
B) Empowerment
C) Participation
D) Bargaining and Negotiation

Question 15

Empowerment of clients through participation in the change effort is an important part of:

A) Education
B) Capacity Building
C) Persuasion
D) Bargaining and Negotiation

Question 16

Organizing a rally is an example of which social work skill for contest change?

A) Bargaining and Negotiation
B) Group Action
C) Persuasion
D) Mass Media appeal

Question 17

An element needed in the structure to guide evaluation of a program or project is a:

A) Cost analysis
B) Literature review
C) Management Information System
D) Force Field Analysis

Question 18

A process evaluation focuses on:

A) Process of organizational change
B) Information about specific results
C) Impact of the efforts
D) The degree to which the change effort operated well

Question 19

An outcome evaluation focuses on:

A) Impact of the efforts
B) Information about specific results
C) Process of organizational change
D) Degree to which the effort operated well

Question 20

An impact evaluation focuses on the:

A) Impact of the efforts
B) Degree to which the effort operated well
C) Information about specific results
D) Process of organizational change

Question 21

Discuss important considerations in developing and maintaining working groups for organizational change.

Question 22

Explain one skill that is useful in collaborative change strategies and give an example.

Question 23

Explain one skill that is useful in campaign change strategies and gie an example.

Question 24

Discuss two challenges to implementing change efforts in organizations and give an example of each.

Question 25

Explain what a logic model is and give an example

Question 26

Social workers should expect that organizations seek to maintain the status quo rather than enact change.

Question 27

The three basic strategies for organizational change include:

A) Strengths-based, Conflict, and Systems
B) Community-based, Leadership-focused, and Collaborative
C) Collaborative, Campaign, and Conflict
D) Strategic, Collaborative, and Community-based

Question 28

A process of evaluation that focuses on the specific results achieved by the organizational change effort is called:

A) Impact evaluation
B) Process evaluation
C) Outcome evaluation
D) None of the above

Question 29

Define the term "persuasion" and describe three skills of persuasion that can be used in social work practice with an organization.