Deck 5: Managing Change and Culture

Question 1

Organizational change that unlocks the forces of creativity and innovation in a department is known as:

A) transactional change
B) creative change
C) sustainable change
D) responsive change

Answer 1

C

Question 2

Change agents are individuals who:

A) ensure organizational discipline
B) take responsibility for planning, coordinating, and developing the change process
C) maintain organizational status quo
D) control organizational discipline

Answer 2

B

Question 3

_______________ is a shared system of beliefs, values, traditions, and behaviors shared by organizational members.

A) Status quo
B) Satisficing
C) Paradigm paralysis
D) Organizational culture

Answer 3

D

Question 4

Continuous improvement involves all of the following EXCEPT:

A) a commitment to organizational learning
B) problem identification
C) solution development
D) unplanned change

Question 5

All of the following are common characteristics of transformational leaders EXCEPT:

A) they identify themselves as control agents
B) they believe in people
C) they are life-long learners
D) they are value-driven

Question 6

Transformational leaders change efforts involve all of the following EXCEPT:

A) effective use of information
B) development of standard operational strategies
C) analysis
D) problem solving

Question 7

A contributing characteristic of a Stage-Three dysfunctional organization is:

A) lack of planning
B) failure to focus on primary mission
C) management by crises
D) lack of innovation

Question 8

Identification and analysis of _________________ focuses on factors outside the organization.

A) external forces
B) internal forces
C) transformational forces
D) cultural forces

Question 9

Internal targets for change that involve the configuration of the organization, lines of authority, task responsibility, and communications are:

A) tasks
B) culture
C) technology
D) structure

Question 10

The part of the three-stage process of planned change that focuses on institutionalization of the change is:

A) unfreezing the status quo
B) developing process
C) changing to a new state
D) refreezing the new state

Question 11

All of the following are included in the stages of diagnosis EXCEPT:

A) problem identification
B) isolation of of primary and secondary sources
C) identification of a standard response to the issue
D) development of a potential solution to the problem

Question 12

Getting employees to face the actual outcomes of their efforts and create a high urgency for change can be accomplished by all of the following EXCEPT:

A) communicating information about potential crises or threats to the organization and its members
B) providing employees with factual data about organizational performance
C) engaging in frank discussion and dialogue about organizational problems, tactics, and strategy
D) setting quotas and high performance expectations that will force employees to work more effectively

Question 13

A key number of organizational personnel who have the power to lead change are known as:

A)the guiding coalition
B) line supervisors
C) executives
D) procedural managers

Question 14

Organizational culture serves all of the following functions EXCEPT:

A) provides a sense of identity to members and increases commitment to their work group
B) provides a way for employees to interpret the meaning of organizational events
C) reinforces the external discipline of the organization
D) serves as a behavioral control mechanism for organizational members

Question 15

The basic elements of dynamic equilibrium involve all of the following EXCEPT:

A) standardization
B) stability
C) cohesion
D) innovation

Question 16

When organizational conflict results in negative performance behavior and internal crises, it has become:

A) functional
B) interpersonal
C) dysfunctional
D) creative

Question 17

Managers who are able to see interrelationships rather than linear cause/effect sequences possess a(n):

A) analytical mindset
B) critical vision
C) problem-based orientation
D) bureaucratic outlook

Question 18

The tendency for a department to find a policy or practice that another department has successfully used and appropriate it is known as:

A) strategic management
B) satisficing
C) cookie cutter management
D) transformation management

Question 19

When an organization fails to serve the purpose for which it was created, it has become:

A) proactive
B) dysfunctional
C) transformational
D) strategic

Question 20

In order to anticipate the need for change, managers must do all of the following EXCEPT:

A) recognize the indicators that signal the need for change
B) implement the required change through a planned strategy
C) regulate the change process by monitoring, evaluating, and managing
D) ensure that all policy and procedures are followed

Question 21

Change refers to any alteration that occurs in the structure, people, and practice of an organization.

Question 22

Policing today is experiencing the emergence of transformational leaders who seek to align their external and internal environments by creating open-system adaptive-learning systems.

Question 23

Strategic thinkers seek to understand the totality of the forces affecting the problems they are confronting while maintaining their focus on their mission and objectives.

Question 24

A change vision will only happen after it becomes policy.

Question 25

Getting an organization to change by having its members recognize the need for change is known as refreezing.

Question 26

The first stage of the POP approach to diagnosis is assessment.

Question 27

Stage Two of the implementation process requires the emergence of a new organizational culture.

Question 28

In an organization with a strong culture, the organization's core values are intensley held and widely supported among its members.

Question 29

A properly managed change process must be able to adapt to and incorporate itself into the daily routine of the organization.

Question 30

Empowerment means that indiviuals closest to a situation should have the authority to make decisions regarding its management.

Question 31

Identify and define the different types of organizational change.

Question 32

Identify and define the stages of a dysfunctional organization.

Question 33

Identify and define Lewin's three-stage process of planned change.

Question 34

Identify the steps required to implement change.