Deck 4: Measuring and Managing Performance: Present and Future

Question 1

Performance measurement provides a real-time assessment of what a program or policy is doing.

Answer 1

True

Question 2

Performance measurement is used sparingly.

Answer 2

False

Question 3

Performance measurement developed from program evaluation.

Answer 3

True

Question 4

Performance measurement provides a system of key indicators of program activities and performance.

Question 5

The logic model defines a way to describe relationships among resources, activities, and results.

Question 6

Professional associations provide performance measures that agencies should use.

Question 7

Inputs are sometimes measured as personnel costs.

Question 8

Activities are defined as the processes, events, technologies, and actions that a program undertakes with its resources, to produce results.

Question 9

Outcomes are defined as the immediate, direct results of program activities.

Question 10

Goals are measures of program activities.

Question 11

Short-term outcomes are the same as long-term outcomes.

Question 12

Effectiveness is defined as the unit cost to produce a good or service.

Question 13

Benchmarks are standards against which performance is measured.

Question 14

Peer organizations are those that are one step above the class of one's organization.

Question 15

Some managers mistake workload ratios for efficiency measures.

Question 16

Equity measures are used to compare performance across different groups.

Question 17

A forecast is defined as a prediction about the future.

Question 18

Whereas planning discusses what the future will look like, forecasting provides a normative model of what the future should look like.

Question 19

Forecasting methods are generally distinguished by whether they are based on statistical analysis or on expert judgments.

Question 20

Forecasting should use multiple methods.

Question 21

The longer the forecasting period, the more certain it is.