Deck 5: The Disciplines of Emergency Management: Communications

Question 1

Which of the following FEMA directors was known as a great communicator?

A) Joe Allbaugh
B) Louis Guiffrida
C) James Lee Witt
D) John Macy

Answer 1

C

Question 2

Which of the following describes an effective disaster communications strategy in the Response Phase?

A) To provide to the public notification, warning, evacuation, and situation reports on an ongoing disaster
B) To promote implementation of strategies, technologies, and actions that will reduce the loss of lives and property in future disasters
C) To provide individuals and communities affected by a disaster with information on how to register for and receive disaster relief
D) To communicate the preparedness messages that encourage and educate the public in anticipation of disaster events.

Answer 2

A

Question 3

The most important part of leadership's commitment to communications is which of the following?

A) Inclusion of Communications in Planning and Operations
B) Leadership Commitment
C) Customer Focus
D) Media Partnership

Answer 3

A

Question 4

The media plays a minor role in disaster communications.

Question 5

James Lee Witt was criticized for not meeting regularly enough with the State Emergency Management Directors.

Question 6

Communicating with external and internal audiences was always considered critical to a successful emergency management operation.

Question 7

External customers include all but which of the following?

A) The media
B) The general public
C) Elected officials
D) All are external customers

Question 8

A customer service approach includes placing the needs and interests of individuals and communities first.

Question 9

Which of the following describes an effective disaster communications strategy in the Mitigation Phase?

A) To provide individuals and communities affected by a disaster with information on how to register for and receive disaster relief
B) To provide to the public notification, warning, evacuation, and situation reports on an ongoing disaster
C) To promote implementation of strategies, technologies, and actions that will reduce the loss of lives and property in future disasters
D) To communicate the preparedness messages that encourage and educate the public in anticipation of disaster events.

Question 10

A good communications strategy considers the requirements of all internal and external customers.

Question 11

Which of the following describes an effective disaster communications strategy in the Recovery Phase?

A) To promote implementation of strategies, technologies, and actions that will reduce the loss of lives and property in future disasters
B) To provide to the public notification, warning, evacuation, and situation reports on an ongoing disaster
C) To provide individuals and communities affected by a disaster with information on how to register for and receive disaster relief
D) To communicate the preparedness messages that encourage and educate the public in anticipation of disaster events.

Question 12

A media partnership provides the media with all except which of the following?

A) Access to emergency managers
B) Access to critical information for the public
C) Access to the disaster site
D) All of the above

Question 13

Knowing the number of people killed or injured,damages at the disaster site,the condition of homes and community infrastructure,and current response efforts,for example,is known as which of the following?

A) Situational Awareness
B) Primary Analysis
C) Forward Framing
D) None of the above

Question 14

Inclusion of Communications in Planning and Operations means that communications issues are considered in the decision-making processes and that a communications element is included in all organizational activities,plans,and operations.

Question 15

Which of the following technological changes has had a profound effect on the demand for information?

A) 24-hour television coverage
B) 24-hour radio coverage
C) The Internet
D) All of the above

Question 16

Which of the following assumptions is not typically considered a critical component of the foundation of an effective disaster communication strategy?

A) Customer Focus
B) Leadership Commitment
C) Media Partnership
D) Command Structure

Question 17

The Pew Research Center found that approximately what percentage of Americans age 12 or older listened to the radio in 2012?

A) 15%
B) 53%
C) 81%
D) 92%

Question 18

If a message is strong,the director of an emergency management organization is not needed to promote open lines of communications among the organizations staff,partners,or public.

Question 19

Customers for emergency management communication tend to be homogenous.

Question 20

Ushahidi was a crisis mapping website that was used extensively after the 2010 earthquake in Haiti.

Question 21

Within the Incident Command System,one of the three top command staff reporting to the Incident Commander is the Public Information Officer.

Question 22

The goal of a media partnership is to provide accurate and timely information to the public in both disaster AND non-disaster situations.