Deck 2: Business Ethics and Social Responsibility

Question 1

How could loyalty versus truth create an ethical dilemma for a businessperson?

Answer 1

Businesses expect their employees to be loyal and to act in the best interests of the company.An ethical conflict can arise when an individual must decide between loyalty to the company and truthfulness in business relationships.

Question 2

Describe the factors that influence business ethics.

Answer 2

An individual's business ethic is shaped by a huge number of factors.Experiences help shape responses to different situations.A person's family,educational,cultural, and religious backgrounds also can play a role,as can the environment within the firm.Ethical climate of the company also plays a role.

Question 3

MATCHING

A strategy that emphasizes a firm's commitment to environmentally friendly products and production is _____.

Answer 3

o

Question 4

What are business ethics and why are they important?

Question 5

MATCHING

_____ is an employee's disclosure to company officials,government authorities,or the media of illegal,immoral,or unethical practices of his or her employer.

Question 6

MATCHING

A situation where a business decision may be influenced by the potential for personal gain is a(n)_____.

Question 7

MATCHING

A formal statement that defines how an organization expects and requires employees to resolve ethical questions is a(n)_____.

Question 8

MATCHING

________ refers to businesses giving back to the communities in which they earn profits.

Question 9

MATCHING

The standards of conduct and moral values governing actions and decisions in the work environment are _____.

Question 10

MATCHING

Some companies measure social performance by conducting a(n)_____ that identifies and evaluates the company's activities that relate to social issues.

Question 11

MATCHING

Inappropriate actions of a sexual nature in the workplace is _____.

Question 12

Explain how technology has impacted business ethics.Provide a specific example.

Question 13

MATCHING

Management's acceptance of the obligation to consider profit,consumer satisfaction,and societal well-being of equal value in evaluating the firm's performance is _____.

Question 14

MATCHING

A provincial organization responsible for setting workplace safety and health standards is the _____.

Question 15

MATCHING

_____ refers to the responsibility of manufacturers for injuries and damages caused by their goods.

Question 16

MATCHING

The public demand that a business consider the wants and needs of its customers when making decisions is referred to as ______________.

Question 17

MATCHING

Having _____ means adhering to deeply felt ethical principles in all business situations.

Question 18

MATCHING

When a publicly traded firm is suspected of unethical or illegal behaviour,the _____ will conduct an investigation.

Question 19

MATCHING

The _______ prohibits age discrimination except in very specific cases

Question 20

When does a conflict of interest pose an ethical challenge? How should a conflict of interest be handled?

Question 21

Explain how the Canadian Charter of Rights and Freedoms addresses discrimination in Canada.

Question 22

Why do investors expect a firm to act ethically and exhibit social responsibility?

Question 23

Explain how a company's unethical behaviour can actually decrease the value of its business.

Question 24

When management considers social and economic issues in decision making,the company is practicing ________.

A) business ethics
B) social responsibility
C) consumerism
D) social welfare

Question 25

Which of the following statements is correct?

A) Setting ethical standards is easy.
B) Setting ethical standards is always clear-cut.
C) Doing what is right can sometimes be difficult.
D) Social and ethical problems affect only a few companies.

Question 26

Business ethics begins with ________.

A) the individual employee
B) the government
C) a firm's investors
D) a firm's customers

Question 27

Which of the following statements best justifies why a company should act in an ethical manner?

A) The government will take action if a firm fails to act ethically.
B) Acting ethically always maximizes profits in the short run.
C) Acting ethically will help a company to prosper in the long run.
D) The right thing to do is always the least expensive alternative.

Question 28

In today's business environment,who can make the difference in ethical expectations and behaviour?

A) everyone
B) no one
C) only top-level managers
D) only the CEO

Question 29

Why is ethical leadership so important?

Question 30

Why is it important for a company to create and communicate a code of conduct?

Question 31

.What is "whistleblowing"? How are whistle-blowers protected in Canada?

Question 32

What is green marketing?

Question 33

Explain the social responsibilities of a business and how it must balance qualitative and quantitative standards of measurement.

Question 34

What is a social audit? Who conducts one?

Question 35

Businesses should ________.

A) do what is right regardless of profits
B) find the balance between doing what is right and what is profitable
C) do whatever is profitable
D) do whatever is in the company's best interests

Question 36

Businesses have responsibilities to ________.

A) investors only
B) investors and customers
C) investors,customers,and employees
D) investors,customers,employees,and society

Question 37

The development of a corporate culture to support business ethics happens on four levels.Explain each of the four levels.

Question 38

A company removes a profitable product from the market because it may be dangerous.This company is demonstrating ________.

A) ethical behaviour
B) green marketing
C) conflict of interest
D) social welfare

Question 39

What are the objectives of the consumerism movement?

Question 40

List the major responsibilities a business has to its workers.

Question 41

How should a businessperson deal with a conflict of interest?

A) ignore it
B) send an email to his/her manager
C) disclose it or avoid it
D) report it only to close friends

Question 42

Outside auditors are examining your company's financial records.You know there may be an error and will tell them about it but only if they ask.They do not ask.In this scenario,your ________ could be questioned.

A) loyalty
B) truthfulness
C) integrity
D) social responsibility

Question 43

According to Statistics Canada,the diversion of discarded electronic items away from landfill sites has increased by _______ in two years.

A) 115 percent
B) 100 percent
C) 50 percent
D) 130 percent

Question 44

Which of the following is not an example of unethical or illegal acts in the workplace?

A) safety violations
B) Internet abuse
C) misreporting time on the job
D) whistle-blowing

Question 45

Tanisha is a diabetes educator at a local clinic.Recently,she was offered a lavish trip by a sales representative who has been pushing the clinic to use his company's diabetes supplies.Tanisha declined the gift.Which ethical challenge did she face?

A) whistle-blowing
B) honesty and integrity
C) cultural consequences
D) conflict of interest

Question 46

If a product or package can biodegrade,generating a relatively homogenous and stable humus-like substance,the Competition Bureau of Canada would consider the product to be

A) degradable
B) compostable
C) recyclable
D) refillable

Question 47

The foundation of an ethical climate is

A) ethical leadership
B) ethical action
C) ethical awareness
D) ethical reasoning

Question 48

During a meeting with government regulators,Nicole voluntarily points out a potential problem with a new product her company is testing.Nicole has shown ________.

A) honesty
B) loyalty
C) truthfulness
D) integrity

Question 49

Technology has ________ ethical issues.

A) expanded the range of
B) reduced the range of
C) made little difference on the range of
D) eliminated most

Question 50

The Canadian legislation that contains provisions against false or misleading product representations is

A) The Canadian Charter of Human Rights and Freedoms
B) The Competition Act
C) The Employment Equity Act
D) The Canadian Human Rights Act

Question 51

An employee hotline,a telephone number that employees can call anonymously for advice or to report unethical behaviour they have seen is intended to support

A) ethical leadership
B) ethical reasoning
C) ethical action
D) ethical awareness

Question 52

Subway's use of Jared Fogle was in response to which one of the following business social responsibilities?

A) Customers
B) Employees
C) investors
D) General public

Question 53

If a product or package is able to be processed and returned to use in the form of raw materials or products,the Competition Bureau of Canada would consider the product to be

A) degradable
B) deplorable
C) compostable
D) recyclable

Question 54

Conflicts of interest can be handled ethically by

A) disclosing them
B) ignoring them
C) hiding them
D) doing what everyone else in the organization does in similar situations

Question 55

Which one of the following is not typically considered as a firm's stakeholder?

A) shareholders
B) suppliers
C) employees
D) government

Question 56

Sofia is an investment advisor and wants to recommend a stock she happens to own.How should Sofia best deal with this potential conflict of interest?

A) She should not make the recommendation.
B) She should make a negative recommendation.
C) She should disclose the fact that she owns the stock while making the recommendation.
D) She should make a positive recommendation and then sell the stock.

Question 57

Which of the following is not a factor in determining an individual's ethical development?

A) experiences
B) religion
C) culture
D) social audit

Question 58

________ are responsible for conducting employee training programs that help spot potential fraud and abuse within a firm.

A) Ethics compliance officers
B) Social behaviourists
C) Human Resource managers
D) Department supervisors

Question 59

A Code of Ethics best contributes to

A) ethical leadership
B) ethical action
C) ethical reasoning
D) ethical awareness

Question 60

Many people rationalize unethical acts because they ________.

A) know they can get away with it
B) are fundamentally unethical
C) have no personal or moral values
D) feel pressured on their jobs to meet performance goals

Question 61

Which of the following would be LEAST likely to be a factor in evaluating a firm's social performance?

A) providing a safe,healthy workplace
B) respecting the cultural diversity of employees
C) holding company-sponsored social events
D) producing safe,high-quality products

Question 62

When Target donates 5 percent of its federally taxable income to nonprofit groups,the company is highlighting its ________.

A) social audit
B) code of conduct
C) business ethics
D) social responsibility

Question 63

Macrohard,Inc.provides support for employees faced with ethical dilemmas.An ethics officer is available in the Human Resources office or through an employee hotline.This is an example of ethical ________.

A) whistle-blowing
B) awareness
C) action
D) reasoning

Question 64

Jack Welch,former CEO of General Electric,is respected in business circles for focusing his company on the welfare of its customers and investors,and for ensuring GE would thrive in the long run.This type of environment is an example of ethical ________.

A) leadership
B) action
C) awareness
D) reasoning

Question 65

Ethical __________ charges each employee personally to uphold the company's core values and be willing to base their actions on them.

A) leadership
B) awareness
C) action
D) reasoning

Question 66

Your supervisor asks you to conceal information from outside auditors examining the
Company's financial records.What is your ethical challenge?

A) loyalty versus truth
B) conflict of interest
C) honesty and integrity
D) You have no ethical challenge.

Question 67

Bob takes responsibility for an error made by his assistant on a project.Bob has shown ________.

A) integrity
B) honesty
C) truthfulness
D) loyalty

Question 68

Embellishing your résumé shows a lack of ______ and ______.

A) honesty and loyalty
B) honesty and integrity
C) integrity and loyalty
D) competence and loyalty

Question 69

Mica learns that her company is secretly dumping untreated waste into the city sewer systems,and she informs the local EPA office.All of the following describe Mica's ethical situation EXCEPT:

A) She is acting as a whistle-blower.
B) She has a conflict of interest.
C) She is showing integrity.
D) She is showing loyalty.

Question 70

Businesses exercise social responsibility for all of the following reasons EXCEPT ________.

A) stakeholders expect it
B) profits are guaranteed
C) the company's image is enhanced
D) management believes it is the ethical course of action

Question 71

Which of the following can improve ethical reasoning in a company?

A) whistle-blowing
B) practical training sessions
C) mission statement
D) organizational culture

Question 72

Development of a corporate culture to support business ethics occurs on each of the following levels EXCEPT ethical ________.

A) leadership
B) awareness
C) success
D) reasoning

Question 73

Harold knows of a defect in a product his company sells.He will disclose the defect but only if the customer specifically asks about it.Harold's ________ could be called into question.

A) loyalty
B) truthfulness
C) integrity
D) whistle-blowing

Question 74

___________ requires that firms in the private sector provide procedures for anonymous reporting of accusations of fraud.

A) Americans with Disabilities Act
B) Sarbanes-Oxley Act
C) Consumer Rights Act
D) Title VII

Question 75

A formal statement that defines how the organization expects and requires employees to resolve ethical questions is ________.

A) a code of conduct
B) an organizational culture
C) social responsibility statement
D) an ethical environmental statement

Question 76

Mike was a foreman at Hi-Way Construction and discovered his company was deliberately using faulty materials for a project.Although Mike was worried about his family's financial security if he lost his job,he went to authorities and informed them of the potentially dangerous construction.Mike's action is called ________.

A) ethical compliance
B) good intentions
C) whistle-blowing
D) ethical allegations

Question 77

A formal procedure that identifies and evaluates all company activities relating to social issues is known as a(n)________.

A) ethical profile
B) social audit
C) social inventory
D) mission analysis

Question 78

The sales manager decides to double each salesperson's monthly quota.What impact is this action likely to have on the company's ethical climate?

A) It will improve.
B) It will remain the same.
C) It will deteriorate.
D) Not enough information is provided to determine the effect.

Question 79

________ goes beyond truthfulness.

A) Honesty
B) Loyalty
C) Integrity
D) Competence

Question 80

After meeting with employees,a manager realizes she has set performance goals unrealistically high for her department's employees.If she makes employee performance goals more realistic,what will likely happen to the department's ethical climate?

A) It will improve.
B) It will stay about the same.
C) It will deteriorate.
D) Not enough information is provided to determine the effect.