Deck 8: Facility Engineering and Maintenance

Question 1

What roles do facilities engineers in a hospitality operation generally focus on?

A) They focus on using best business practices to improve efficiency
B) They focus on using best business practices to improve solvency
C) They focus on using best business practices to improve liquidity
D) They focus on using best business practices to improve activity

Answer 1

A

Question 2

Which one of the following options DOES NOT belong to the chief goals of a Facility Engineering and Maintenance Department of a hotel?

A) Ensuring that all room sales are done adequately
B) Increasing the pride and morale of hotel's staff
C) Ensuring guest satisfaction
D) Ensuring the safety of those working and visiting the hotel

Answer 2

A

Question 3

Which one of the following options DOES NOT belong to the chief goals of a Facility Engineering and Maintenance Department of a hotel?

A) Managing the guest satisfaction databases
B) Protecting and enhancing the financial value of buildings and grounds
C) Managing maintenance and repair costs
D) Supporting efforts of all other hotel departments

Answer 3

A

Question 4

Mounts and Meinzer (2011) studied and ranked various components of the Chief Engineer's job.Which of the top 10 components was ranked by the chief engineers in the study as the most important in a chief engineer's job?

A) Knowledge of maintenance of equipment
B) Knowledge of the types of equipment
C) Responsibility for leadership
D) Responsibility for safety

Question 5

Mounts and Meinzer (2011) studied and ranked various components of the Chief Engineer's job.Which of the top 10 components was ranked by the chief engineers in the study as the least important in a chief engineer's job?

A) Knowledge of the types of equipment
B) Relations with top management
C) Responsibilities of an effective organisational ability
D) Responsibility for communication with employees

Question 6

Mounts and Meinzer (2011) studied and ranked various components of the Chief Engineer's job.Which one in the options below DOES NOT belong to the top 10 components of the study?

A) Responsibility for training
B) Energy conservation
C) Energy management
D) Responsibility for safety

Question 7

In the transcript of the interview with a Chief Engineer, what does the Chief Engineer expect most from the engineers in his team?

A) Flexibility and friendliness
B) Flexibility and adaptability
C) Knowledge and adaptability
D) Knowledge and friendliness

Question 8

In the transcript of the interview with a Chief Engineer, what was his answer to the question about the standard temperature level within the property?

A) A comfortable 21 degrees
B) A comfortable 20 degrees
C) A comfortable 22 degrees
D) A comfortable 23 degrees

Question 9

The two major categories of the engineering budget are repairs and maintenance, and _________________.

A) heating, lighting, and power
B) heating, energy, and power
C) heating, utility, and energy
D) lighting, utility, and power

Question 10

On an annual basis, what is the range for a full service hotel of the repairs and maintenance costs as a percentage of its annual revenues taking into account location and size differences?

A) About 5% to 8%
B) About 4% to 7%
C) About 3% to 6%
D) About 2% to 5%

Question 11

Which type of maintenance refers to activities initiated by the Facility Engineering and Maintenance Department based on a formal work order that identifies a known problem or need?

A) Scheduled maintenance
B) Routine maintenance
C) Total productive maintenance
D) Preventative maintenance

Question 12

Which type of maintenance that is performed on a regular basis and requiring minimal skills, helps in discovering potential problems and preventing equipment failures?

A) Routine maintenance
B) Preventative maintenance
C) Scheduled maintenance
D) Total productive maintenance

Question 13

Which type of maintenance relates to the taking care and servicing of the facilities and equipment for the purpose of maintaining satisfactory operating conditions, and consist of tests, measurements, adjustments and parts replacement?

A) Preventative maintenance
B) Replacement maintenance
C) Breakdown maintenance
D) Emergency maintenance

Question 14

What is the name of the maintenance approach that is typically employed when failures are unlikely to result in workplace injuries or excessive downtime?

A) Breakdown maintenance
B) Emergency maintenance
C) Total productive maintenance
D) Routine maintenance

Question 15

What type of maintenance is linked to the term 'run-to-failure'?

A) Breakdown maintenance
B) Emergency maintenance
C) Contract maintenance
D) Replacement maintenance

Question 16

Which one in the options below IS NOT one of the benefits of contract maintenance?

A) Possibility of missing out on the best terms due to opaque bidding
B) Possible reductions in costs of supplies and equipment
C) Possible reductions in total labour-related expenses
D) Reductions in administrative time required for maintenance activities

Question 17

The five core elements to a total productive maintenance programme are education and training, conduct planned maintenance, small group kaizen activities, maintenance prevention and ____________.

A) operator self-maintenance
B) downtime countermeasures
C) spare parts management
D) maintenance cost analysis

Question 18

Text 9.2 indicates that US hotels spend in excess of $ 7.5 billion on energy each year according to the U.S. Environmental Protection Agency.Based on the text, what is the average annual expenditure per available room on energy by the more than 47,000 hotels and motels in America?

A) $ 2,200
B) $ 2,000
C) $ 2,400
D) $ 1,800

Question 19

According to the 2011 study on energy use carried out by Hotel Energy Solutions, the largest single end-user of energy in hotels is____________.

A) space conditioning
B) lighting
C) catering
D) domestic hot water

Question 20

According to Text 9.3 on water management and responsibility in hotels, how many litres of water can be lost in a single day by a leaking toilet?

A) 750 litres
B) 150 litres
C) 450 litres
D) 950 litres