Deck 7: Management, Leadership, and the Internal Organization

Question 1

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
_____ is the process of dividing work activities into units within the organization.

Answer 1

e

Question 2

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
_____,or project management,links employees from different parts of the organization to work together on specific projects.

Answer 2

h

Question 3

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
_____ allows a firm to resume operations quickly and smoothly after a crisis,while openly communicating with the public.

Answer 3

n

Question 4

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
_____ is the set of relationships that indicates who gives direction to whom and who reports to whom.

Question 5

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
A(n)_____ is an organized approach to assessing a company's internal strengths and weaknesses and its external opportunities and threats.

Question 6

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
Determining the unique combination of a company's abilities and approaches is called _____.

Question 7

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
People who make decisions on their own without consulting subordinates are _____.

Question 8

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
_____ is the process of achieving organizational objectives through people and other resources.

Question 9

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
An organization's system of principles,beliefs,and values is called _____.

Question 10

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
_____ includes positions such as CEO and CFO;devotes most of their time developing long-range plans.

Question 11

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
The number of subordinates a manager supervises is referred to as the _____.

Question 12

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
__________ include the ability to communicate with,motivate,and lead employees to complete assigned activities.

Question 13

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
The ________ function evaluates an organization's performance against its objectives.

Question 14

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
A company that emphasizes _____ locates decision at lower levels.

Question 15

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
A(n)_____ is a structured group of people working together to achieve common goals

Question 16

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
The act of assigning activities to subordinates is called _____.

Question 17

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
A(n)_____ involves a complex and unique problem or opportunity with important consequences for the organization.

Question 18

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
_______ is the business concept in which employees share authority,responsibility,and decision making with their managers.

Question 19

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
A(n)_____ is a written explanation of an organization's business intentions and aims.

Question 20

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.management
e.departmentalization
f.organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.human skills
r.mission statement
s.competitive differentiation
t.empowerment
A(n)_____ is a structured grouping of people working together to achieve common goals.

Question 21

Describe contingency planning and its two components.

Question 22

Which level of management includes job titles such as general manager,division manager,or plant manager?

A) staff management
B) top management
C) middle management
D) supervisory management

Question 23

Differentiate among the three levels of management and their corresponding responsibilities.

Question 24

Describe each of the management functions.

Question 25

Lupe's job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market.Lupe is most likely a member of ________ management.

A) middle
B) top
C) supervisory
D) line

Question 26

List in order the steps involved in the strategic planning process.

Question 27

Provide an example of a programmed decision and a nonprogrammed decision.

Question 28

Describe three personal qualities found in great leaders.

Question 29

Management is the process of achieving ________ through people and other resources.

A) profits
B) status
C) organizational objectives
D) societal objectives

Question 30

Define SWOT analysis and explain its purpose in the strategic planning process.

Question 31

Explain the role of vision and ethical standards in business success.

Question 32

How does strategic planning differ from tactical planning? Give an example of each type of planning.

Question 33

Explain what is meant by span of management.Describe the trend in determining span of management.

Question 34

Describe competitive differentiation.Provide possible examples of competitive differentiation.

Question 35

Compare the four types of organizational structures.

Question 36

List the steps involved in the decision-making process.

Question 37

Describe the three basic skills necessary for managerial success.

Question 38

Provide examples of tools managers might use to reinforce corporate culture.

Question 39

Distinguish among autocratic,democratic,and free-rein leadership.

Question 40

List the major forms of departmentalization and explain how management decides which form or forms to use.

Question 41

Which of the four functions of management creates a well-designed road map of the actions needed to lead a company forward?

A) organizing
B) directing
C) controlling
D) planning

Question 42

________ is a perception of marketplace needs and the methods an organization can use to satisfy them.

A) Vision
B) Strategic planning
C) Strategic management
D) The organizing function

Question 43

Damien is working on a project where he needs to anticipate future events and conditions,as well as avoid costly mistakes.Damien is engaged in the ________ managerial function.

A) controlling
B) planning
C) organizing
D) directing

Question 44

Generally,which type of manager establishes the company's vision?

A) supervisory managers
B) staff managers
C) middle managers
D) top management

Question 45

Tate,president of Progressive Graphics,is highly respected for his ability to analyze and interpret trends in the rapidly changing graphics industry.Tate has effective ________ skills.

A) human relations
B) technical
C) conceptual
D) supervisory

Question 46

A company's perceptions regarding the marketplace needs and the ways a firm can satisfy them is known as a(n)__________.

A) financial plan
B) vision
C) strategic plan
D) contingency plan

Question 47

________ planning guides the current and near-term activities required to implement overall strategies.

A) Tactical
B) Strategic
C) Contingency
D) Operational

Question 48

As someone moves up the managerial hierarchy,which skills become relatively more important?

A) technical skills
B) human skills
C) conceptual skills
D) supervisory skills

Question 49

When Carla instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Carla has effective ________ skills.

A) conceptual
B) visionary
C) intuitive
D) human

Question 50

Jackie is a manager who spends most of her time in day-to-day decisions assigning non-managerial employees to specific jobs.Jackie is considered a ________ manager.

A) staff
B) supervisory
C) mid-level
D) technical

Question 51

Ramon's job is to establish performance standards,monitor actual performance,and compare actual performance to the standards.Ramon is engaged in the ________ managerial function.

A) organizing
B) directing
C) controlling
D) planning

Question 52

Kiki strongly believes that college students need credit counseling,so she begins a not-for-profit organization devoted to this need.Kiki is exhibiting ________.

A) strategic planning
B) the organizing function of management
C) vision
D) strategic management

Question 53

Conceptual skills are ________.

A) not as important at the top management level
B) most important for supervisors
C) skills that allow a person to understand how all the pieces of an organization fit together to accomplish its objectives
D) used to motivate,communicate,and lead other employees

Question 54

Vision should be ________ and ________.

A) rigid;focused
B) rigid;broad
C) focused;flexible
D) flexible;broad

Question 55

Marcus is responsible for guiding and motivating 10 other employees to accomplish various organizational objectives.Marcus handles the ________ managerial function.

A) planning
B) organizing
C) directing
D) controlling

Question 56

First-line managers interact continuously with members of the work team.Therefore,they must possess effective ________ skills.

A) conceptual
B) technical
C) visionary
D) human

Question 57

Most top executives began their careers as which type of expert?

A) technical
B) financial
C) human relations
D) marketing

Question 58

Hasim is a bank manager who believes his bank should expand nationally for greater profit and efficiency.Hasim is using his ________ skills.

A) supervisory
B) conceptual
C) human
D) technical

Question 59

Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product.Rosetta is involved in the ________ managerial function.

A) planning
B) organizing
C) directing
D) controlling

Question 60

Human skills involve ________.

A) directing and controlling operations
B) understanding knowledge and tools of a specific discipline
C) leading and motivating workers
D) seeing the organization as a unified whole

Question 61

By using a(n)________,Starbucks addressed the threat of fluctuating consumer trends by offering a variety of beverages and merchandise beyond coffee.

A) mission statement
B) contingency plan
C) matrix
D) SWOT analysis

Question 62

A written explanation of an organization's business intentions and aims is called a(n)________.

A) SWOT analysis
B) strategy for competitive differentiation
C) objective
D) mission statement

Question 63

Via Rail Canada has plans in place to reroute trains in the event that floods or other natural disasters close some of the railroad's tracks.This is an example of ________ planning.

A) contingency
B) tactical
C) strategic
D) operational

Question 64

Nearly a week before Hurricane Katrina reached New Orleans,Home Depot began moving trucks and supplies into position,as specified in the company's ________ plan.

A) tactical
B) strategic
C) operational
D) contingency

Question 65

Serguis is a member of his firm's strategic planning team.He has identified several untapped markets that exist in other countries.His observation should be listed as a(n)________.

A) opportunity
B) weakness
C) strength
D) threat

Question 66

When Tina reviews applications for a new position in finance,she is using ________ planning.

A) operational
B) contingency
C) tactical
D) strategic

Question 67

Which of the following decisions was NOT directly the result of a company's strategic planning?

A) AOL's decision to merge with Time Warner
B) Pepsi's decision to sell its fast-food restaurants and focus on soda and snack foods
C) The decision by Amazon.com to expand its product offerings beyond books and music
D) Jet Blue Airlines' decision to add service to Oakland,California

Question 68

What is the first step in the strategic planning process?

A) Create a mission statement.
B) Monitor and adapt plans.
C) Assess competitive position.
D) Develop strategies for reaching objectives.

Question 69

Julian owns a bread company and is creating a SWOT analysis to see where he can make improvements and increase sales.All of the following are threats to the success of his company EXCEPT ________.

A) economies of scale
B) downturn in the economy
C) regulatory changes
D) enhanced competition

Question 70

By implementing a needed flight schedule between Toronto and Chicago,Porter Airlines was using ________ planning to complete its goals.

A) contingency
B) strategic
C) operational
D) tactical

Question 71

________ planning involves implementing activities specified by strategic plans.

A) Financial
B) Operational
C) Contingency
D) Tactical

Question 72

A home furnishing store issued a recall notice about a vase that easily cracks.Before the notice was publicly issued,the company had assembled a crisis management team to enact a(n)________ plan.

A) tactical
B) contingency
C) strategic
D) operational

Question 73

A petroleum refinery stockpiles crude oil so that it can easily switch between producing home heating oil and gasoline,depending on relative demand.This is an example of ________ planning.

A) tactical
B) strategic
C) contingency
D) operational

Question 74

Which type of planning determines the primary objectives of an organization,and then acts and allocates resources to achieve those objectives?

A) tactical planning
B) strategic planning
C) contingency planning
D) operational planning

Question 75

Targets by which managers define the organization's desired performance are called ________.

A) objectives
B) missions
C) opportunities
D) standards

Question 76

Mario is part of a strategic planning team.He has identified that his company is the low-cost producer in its industry.This should be listed on a SWOT analysis as a(n)________.

A) opportunity
B) weaknesses
C) strength
D) threat

Question 77

Tactical planning is primarily the responsibility of ________.

A) top managers
B) middle managers
C) supervisory managers
D) the CEO

Question 78

When John sets deadlines for an upcoming project,he is using ________ planning.

A) operational
B) tactical
C) strategic
D) contingency

Question 79

Which of the following is made up primarily of external factors?

A) strengths
B) threats
C) mission statement
D) weaknesses

Question 80

Top management usually spends the majority of time on ________ plans.

A) tactical
B) contingency
C) strategic
D) operational