Deck 8: Human Resource Management: From Recruitment to Labour Relations

Question 1

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
The process of negotiation between management and union representatives for the purpose of arriving at a mutually acceptable agreement is called _____.

Answer 1

c

Question 2

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
______________ is a broad term covering the loss of an employee for any reason.

Answer 2

k

Question 3

Describe some common methods of recruiting.

Answer 3

In addition to traditional methods of recruiting,such as college job fairs,personal referrals, and want ads,most companies now rely on their websites.

Question 4

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
When disputes cannot be solved voluntarily through mediation,parties can use _____ by bringing in an impartial third party who renders a legally binding decision.

Question 5

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
A ______ is pay that is based on an hourly pay rate or the amount of work accomplished

Question 6

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
_____ is a job design that expands an employee's responsibilities by increasing the number and variety of tasks.

Question 7

Explain the advantages of Internet recruiting.

Question 8

Describe the core responsibilities of human resource management.

Question 9

Explain the concept of human resource management and the role of human resource planning in an organization's competitive strategy.

Question 10

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
_____ managers assume that employees like work and will seek and accept greater responsibility.

Question 11

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
The function of attracting,developing,and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives is called _____.

Question 12

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
A union complaint that management is violating a provision of the union contract is called a(n)_____.

Question 13

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
Most firms use annual _______________ to evaluate an employee's job performance and provide feedback.

Question 14

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
Using outside specialists to perform functions previously performed by company employees is called _____.

Question 15

Compare on-the-job and off-the-job employee training programs.List examples of each.

Question 16

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
One type of performance appraisal is the _____,which gathers feedback from a review panel of coworkers,supervisors,team members,and subordinates.

Question 17

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
_____ is the process of reducing the number of employees within a firm by eliminating jobs.

Question 18

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
_____ allow employees to adjust their working hours and places of work to accommodate their personal needs.

Question 19

MATCHING
Complete the following using the terms listed.
a.job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.downsizing
f.outsourcing
g.flexible work plans
h.grievance
i.wage
j.human resource management
k.performance appraisal
l.employee separation
m.lockout
n.arbitration
A management strike,also known as a(n)_____,puts pressure on union members by closing the firm.

Question 20

What is a 360-degree performance review? What are its advantages and disadvantages?

Question 21

What is downsizing? How is it different from outsourcing?

Question 22

Describe the mandate of a labour relations board.

Question 23

What are flexible benefit plans?

Question 24

Describe the tactics used by organized labour when dealing with management.

Question 25

What types of benefits are mandated by law?

Question 26

All of the following are core responsibilities of human resource managers EXCEPT ________.

A) employee recruitment
B) company budget forecasts
C) employee compensation and benefits
D) employee training and performance evaluation

Question 27

Which of the following is an example of on-the-job training?

A) online training programs
B) conferences
C) apprenticeship programs
D) classroom lectures

Question 28

Discuss how Theory X,Y,and Z managers each attempt to increase productivity.

Question 29

An interviewer may not ask job applicants about any of the following except:

A) marital status
B) past professional experience
C) criminal record
D) medical history

Question 30

The orientation program is typically administered jointly by the ________.

A) human resource department and the department in which the employee will work
B) appropriate vice president and the human resource department
C) payroll department and the human resource department
D) employee training instructor and the management development office

Question 31

The function of attracting,developing,and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives is part of ________.

A) human resource management
B) human asset accounting
C) management objectives
D) management development

Question 32

Pham is a human resource manager.His responsibilities might include all of the following activities EXCEPT ________.

A) developing employee training programs
B) administering employee benefit programs
C) projecting sales for the coming six-month period
D) administering compensation plans

Question 33

Amy is a promising middle manager for a large company.She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and entire industry.Amy is taking part in a(n)________.

A) on-the-job training program
B) management development program
C) 360-degree review
D) apprenticeship program

Question 34

Which of the following is the first step in the employee recruitment process?

A) review applications and résumés
B) interview candidates
C) conduct employment tests
D) identify job requirements

Question 35

The best way to recruit new college and university graduates is through:

A) Want-ads
B) Word of mouth
C) Job fairs
D) Internet

Question 36

Provide examples of Herzberg's motivating factors and hygiene factors.

Question 37

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT ________.

A) reduced travel costs
B) online training programs are less difficult
C) online training offers consistent presentations
D) employees can learn at their own pace

Question 38

Which of the following is an overall objective of the human resource management department?

A) forecasting anticipated sales
B) maximizing employee effectiveness in the organization
C) determining sources of operating funds
D) daily supervision of hourly employees

Question 39

Explain Maslow's hierarchy of needs and how an individual is motivated at each level.

Question 40

Derek runs the finance department for a software company and wants to measure a job candidate's ability in numerical aptitude,general reasoning,and verbal comprehension.According to experts,which test would be ideal for this situation?

A) certified public accounting exam
B) cognitive ability test
C) associative learning comprehension
D) personality type indicator

Question 41

Antonio is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance,dental and vision plans,and life and disability.This type of "cafeteria" plan is called a ________ benefits plan.

A) flexible
B) supplemental
C) volunteer
D) legally mandated

Question 42

Demitrius is scheduled for a 360-degree performance review at UPS.What advantage can he and the company gain from this review?

A) Less work for employees and managers.
B) Less paperwork than a traditional review.
C) Personal disputes cannot taint the outcome.
D) Feedback from multiple perspectives.

Question 43

Kate is a full-time nurse and would like to vary her starting and ending time to better accommodate her children's school hours.Which flexible work plan would be ideal for her situation?

A) job sharing program
B) compressed workweek
C) telecommuter
D) flextime

Question 44

Which of the following is often a negative result of downsizing?

A) employee morale declines
B) product quality drops
C) competitive position deteriorates
D) customer service quality declines

Question 45

All of the following employee benefits are required by law with the exception of ________.

A) workers' compensation
B) unemployment insurance
C) Canada Pension Plan
D) health insurance

Question 46

Gain sharing is an employee benefit that provides ________.

A) increased stock options if the company is doing well
B) bonuses for recruiting new employees for needed positions
C) bonuses based on surpassing performance goals
D) salary increases based on learning new job skills

Question 47

Hailey manages the finance department at her company,and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack.Hailey knows that resentment is building,so after an initial write-up,she proceeds with a(n)________ of the employee.

A) involuntary turnover
B) downsizing
C) outsourcing
D) voluntary turnover

Question 48

Rose was recently let go from her position at an insurance agency as a result of downsizing.This is an example of:

A) involuntary separation
B) voluntary turnover
C) involuntary turnover
D) involuntary separation

Question 49

All of the following are examples of flexible working arrangements EXCEPT ________.

A) paid time off
B) compressed workweeks
C) 401(k)plans
D) job sharing plans

Question 50

Based on employee performance appraisals,managers make objective decisions about all of the following EXCEPT ________.

A) compensation
B) additional training needs
C) promotion
D) corporate outsourcing

Question 51

Darren decided to change jobs.Before he left the company,he talked to someone in the human resources department about the reasons why he was leaving.Darren went through a(n)________ interview.

A) termination
B) exit
C) downsizing
D) outsourcing

Question 52

Robert is a middle manager for All Dogs Food Co.He has requested an evaluation by a panel to include coworkers,superiors,subordinates,and several of the company's clients.This type of evaluation is called a ________.

A) management development program
B) Professional Analysis,Inc.(PAI)review
C) status performance appraisal
D) 360-degree performance review

Question 53

Jana's firm allows her to work four 10-hour days each week.This type of flexible work arrangement is known as:

A) job sharing program
B) compressed workweek
C) telecommuter
D) flextime

Question 54

Most companies base their compensation policies on all of the following factors EXCEPT ________.

A) government legislation
B) cost of living
C) worker's previous salary
D) worker productivity

Question 55

Which of the following is NOT a trend in employee benefits?

A) employers are paying a greater percentage of health care costs
B) employers are offering incentives for employees to live better lives
C) employee benefits amount to approximately 30 percent of total compensation
D) companies are shrinking the matching contributions made to workers' retirement programs

Question 56

Joanne performed substantially better than her supervisor had expected on predetermined department goals.Because of her surpassed productivity,she received an extra $1,500 at the end of the year.Joanne was ________.

A) paid an additional salary
B) awarded a gain-sharing bonus
C) given overtime pay
D) granted incentive compensation based on her knowledge

Question 57

Chaya's firm allows her to complete most of her work tasks from her home.Which flexible work plan is Chaya using?

A) job sharing program
B) compressed workweek
C) telecommuter
D) flextime

Question 58

Which of the following is a concern about performance appraisals?

A) they are held too frequently
B) they may be skewed in favour of a single manager's subjective opinion
C) they are based on objective criteria
D) they take place in the form of two-way communication

Question 59

Omar,an electrician for Quality Builders,is paid $35 for each hour he works during the day.After 5 p.m.and on weekends,he is paid the overtime rate of one and one-half times the regular hourly rate.Omar is paid a ________.

A) wage
B) bonus
C) commission
D) salary

Question 60

Antonio is paid $55,000 per year as a research analyst.This type of compensation is called a(n)________.

A) employee benefit
B) time wage
C) wage
D) salary

Question 61

A need produces ________,which leads to ________.

A) motivation;goal-directed behaviour
B) goal-directed behaviour;rewards
C) responsibility;satisfaction
D) stress-directed behaviour;motivation

Question 62

Malcolm,manager of a purchasing department,keeps a close watch on his employees to make sure they don't extend their work breaks beyond the 15-minute time allotment.Malcolm would be described as a ________ manager.

A) traditional
B) Theory Y
C) Theory X
D) Theory Z

Question 63

Carlos,a management trainee,completed a leadership profile in which he was identified as having Theory Y assumptions about people.Therefore,Carlos would believe that ________.

A) workers can exercise self-control and direction toward organization goals
B) the average person has relatively little ambition and wants security above all
C) the average worker will,under proper conditions,not only accept but also actually seek responsibility
D) the expenditure of physical and mental effort in work is as natural as play or rest

Question 64

Which of the following is NOT a reason for outsourcing?

A) avoiding long-term resource costs
B) enabling a firm to focus on functions it does best
C) improving internal management controls
D) gaining flexibility to change vendors at the end of contract periods

Question 65

Helène,an industrial sales representative,bought a cellular phone to use if she ever had car trouble while traveling between appointments.Which level of Maslow's need hierarchy is Helène addressing?

A) physiological
B) safety
C) esteem
D) self-actualization

Question 66

Vroom's Expectancy Theory states that:

A) Employees assess the probability of accomplishing a task,the value of the reward,and the likelihood that successful performance leads to a desirable reward.
B) Employees compare their results with those of coworkers and decrease their efforts if they feel they are under-rewarded for similar work.
C) People are motivated to the extent to which they accept challenging goals and receive feedback on their progress.
D) People's needs are arranged on a hierarchy of importance.

Question 67

David is the head chef in a restaurant and has decided to increase the number of tasks performed by the kitchen staff.The added tasks do not result in increased challenge or authority.David's efforts are called job ________.

A) enrichment
B) sharing
C) enlargement
D) management

Question 68

Robert's company contracted with an outside business to provide technical and computer support.This is an example of ________.

A) downsizing
B) outsourcing
C) employee empowerment
D) restructuring the organization

Question 69

A key premise of Maslow's Hierarchy of Needs theory is that:

A) People's needs are based on an order of importance.
B) People's needs are based on their wants.
C) A satisfied need is a motivator.
D) Not all people have basic needs.

Question 70

Claire announces to her staff that she intends to lower costs in their department by 5 percent.Which component of goal setting is Claire utilizing?

A) time management
B) goal specificity
C) goal acceptance
D) performance review

Question 71

The desire to be accepted by family members and other individuals is what Maslow called ________ needs.

A) physiological
B) esteem
C) social
D) self-actualization

Question 72

According to Maslow,an individual's first priority is given to which level of need?

A) esteem
B) self-actualization
C) physiological
D) safety

Question 73

An example of a job factor that is important to job satisfaction though it does not contribute directly to motivation is:

A) achievement
B) company policies
C) job responsibility
D) opportunity for growth

Question 74

Gloria,a supervisor of data entry clerks,includes her subordinates in decision making when possible.She believes that most people can think of creative ways to solve work-related problems.Gloria's assumption about worker behaviour is based on ________.

A) Theory X
B) Maslow's hierarchy of needs
C) Theory Y
D) management by objectives (MBO)

Question 75

Which of the following tasks are NOT typically outsourced?

A) production
B) accounting
C) non-core business
D) core business

Question 76

According to Maslow,the desire to be valued and recognized by others is a(n)________ need.

A) safety
B) esteem
C) physiological
D) self-actualization

Question 77

The goal of ________ is to increase employees' interest in their jobs and allow them to learn more about different jobs in the company.

A) enlargement
B) management
C) rotation
D) enrichment

Question 78

_________ is concerned with an individual's perception of fair and equitable treatment.

A) Expectancy Theory
B) Maslow's Hierarchy of Needs Theory
C) Equity Theory
D) Goal-setting theory

Question 79

Juanita is the captain of her school basketball team.Her long-term goal is to be named to the National women's basketball team.Juanita is motivated by ________.

A) esteem needs
B) social needs
C) self-actualization needs
D) physiological needs

Question 80

The basic components of goal-setting theory include all of the following EXCEPT ________.

A) goal difficulty
B) performance feedback
C) goal acceptance
D) time management