Question 1

Downfalls associated with not resolving conflict include: (circle all that apply)&#10;A) Creation of unnecessary costs&#10;B) Waste of resources including time&#10;C) Leads to poor decisions&#10;D) Loss of motivation

Accepted Answer

All of these options are correct. Not resolving conflict can lead to a variety of negative outcomes, including increased costs, wasted resources, poor decisions, and loss of motivation. It is important to address conflict and work towards finding a resolution in order to avoid these downfalls.

Question 2

If conflict is not resolved, some staff my miss work to avoid conflict.

Accepted Answer

Avoiding conflict can cause anxiety and stress, which may lead to absenteeism or other issues that affect work attendance.

Question 3

The Stance is the __________________________________.&#10;A) position of those who are uninvolved in the conflict&#10;B) position of those in the conflict&#10;C) position of the school principal&#10;D) positon of the school board

Accepted Answer

The stance refers to the position or viewpoint of those who are directly involved in the conflict.

Question 4

The Interests are the ___________________________________.&#10;A) personal motivations of team members&#10;B) people who are affected by the outcome of a decision&#10;C) expectations of team members&#10;D) none of the above

Accepted Answer

Interests refer to the personal motivations of team members, which drive their actions and decisions.

Question 5

Which of the following can help avoid conflict? (circle all the apply)&#10;A) Clearly state goals and purposes for the team&#10;B) Create realistic meeting times&#10;C) Create groups with personalities that do not complement each other&#10;D) Give adequate notice if meeting times or places change

Accepted Answer

Clearly stating goals and purposes for the team can help everyone understand their roles and responsibilities, and prevent misunderstandings. Creating realistic meeting times ensures that everyone can attend and is not overly stressed or inconvenienced. Giving adequate notice if meeting times or places change also helps to prevent confusion and resentment. Creating groups with personalities that do not complement each other can actually increase the likelihood of conflict, so it is not a helpful strategy.

Question 6

What is the first step to managing conflict?&#10;A) One must gather data to establish which side has the more legitimate points&#10;B) Evaluate decision options&#10;C) Create win-win options&#10;D) Quarreling parties must agree to negotiate

Accepted Answer

The first step to managing conflict is for all parties involved to agree to negotiate. Without this agreement, no progress can be made towards resolving the conflict. Once all parties have agreed to negotiate, the other steps such as gathering data, evaluating options, and creating win-win solutions can begin.

Question 7

In-service training for conflict resolution can highlight ____________________.&#10;A) how to win an argument&#10;B) why conflict resolution is important for a safe and welcoming environment&#10;C) how engaging continually in conflicts can aid you&#10;D) none of the above

Accepted Answer

In-service training for conflict resolution should focus on why conflict resolution is important for creating a safe and welcoming environment. It should not encourage engaging continually in conflicts or teach how to win an argument, as these approaches do not lead to constructive conflict resolution. Therefore, option B is the correct answer.

Question 8

&#34;Due process&#34; is a term used when ___________________.&#10;A) there is a conflict between two teachers&#10;B) there is a conflict between a teacher and a student&#10;C) there is a conflict between a school and a family&#10;D) there is a conflict between a school and a teacher

Accepted Answer

Due process is a term used to refer to fair treatment and procedure in legal proceedings, particularly in regards to the rights of an individual who is facing disciplinary action or having their rights or freedoms restricted. In education, due process typically comes into play when there is a conflict between a school and a family, such as in cases of student suspension or expulsion.

Question 9

When mediation occurs, the mediator should be ___________________.&#10;A) an independent third party&#10;B) a teacher who knows the student(s) well&#10;C) the superintendent&#10;D) members of the school board

Accepted Answer

The mediator should be an independent third party in order to remain neutral and unbiased in facilitating the resolution process.

Question 10

Why would a school want to avoid due process proceedings?&#10;A) To save time&#10;B) To save money&#10;C) It hurts the districts reputation&#10;D) Both A and B

Accepted Answer

Due process proceedings can be both time-consuming and expensive, so schools might want to avoid them to save time and money.

Question 11

After mediation, an impartial hearing officer then investigates three issues (if a resolution was not reached). What are these three issues?

Accepted Answer

The answer of After mediation, an impartial hearing officer then...

Question 12

What is the purpose of a resolution meeting?

Accepted Answer

The answer of What is the purpose of a resolution...

Question 13

What are the six steps outlined by Girard and Koch (1996) for managing conflict?

Accepted Answer

The answer of What are the six steps outlined by...

Deck 13: When Things Go Awry: Managing Conflict by Stephen B. Richards