Question 1

Verbal communication encompasses:&#10;A) Words or language used to convey a message&#10;B) Words and body language to convey a message&#10;C) Does not include written text&#10;D) None of the above

Accepted Answer

Verbal communication specifically refers to the use of words or language to convey a message, distinguishing it from non-verbal forms of communication such as body language, gestures, and facial expressions.

Question 2

Mediated communication is considered:&#10;A) Email&#10;B) Text message&#10;C) Both A and B&#10;D) None of the above

Accepted Answer

Mediated communication refers to communication that takes place through a technological platform, such as email and text messages. Therefore, both options A and B are considered mediated communication.

Question 3

When using mediated communication methods, a response is not guaranteed.

Accepted Answer

Unlike face-to-face communication, there is no way to ensure that the receiver of the message will respond immediately or even at all when using mediated communication methods such as emails, text messages, or voicemails.

Question 4

Successful communication relies on:&#10;A) Verbal abilities&#10;B) Active listening skills&#10;C) Nonverbal communication&#10;D) None of the above

Accepted Answer

The answer of Successful communication relies on:&#10;A) Verbal abilities&#10;B) Active...

Question 5

Only __________ communication allows the ability to send and receive information immediately.&#10;A) email&#10;B) text&#10;C) face-to-face&#10;D) all of the above

Accepted Answer

Face-to-face communication allows for immediate send and receive of information through verbal and nonverbal cues in real-time. Email and text communication may have a delay in sending and receiving messages.

Question 6

___________ is a six-step process.&#10;A) Verbal communication&#10;B) A collaborative relationship&#10;C) Active listening&#10;D) All of the above

Accepted Answer

Active listening is a six-step process that involves paying full attention to the speaker, understanding their message, processing the information, and responding thoughtfully.

Question 7

If you are not _____________, you may cause confusion through verbal and nonverbal cues.&#10;A) loud&#10;B) culturally aware&#10;C) using gestures&#10;D) none of the above

Accepted Answer

Being culturally aware is important in communication as it prevents misinterpretation and confusion. Different cultures may have different communication styles, use of gestures, and loudness levels, so being aware of these differences can help avoid confusion. The other options (A and C) are not necessarily negatives and can be appropriate in some situations, but not being culturally aware is more likely to cause confusion.

Question 8

Nonverbal communication is more subjective than verbal communication.

Accepted Answer

Nonverbal communication can be interpreted differently by different people and cultures, making it more subjective than verbal communication. Verbal communication relies on specific words and meanings, which are generally consistent across individuals and cultures.

Question 9

Nonverbal communication may include sound.

Accepted Answer

Nonverbal communication can include sounds such as grunts, sighs, and laughter, which can convey meaning and emotion without using words.

Question 10

What are the steps of active listening?

Accepted Answer

The answer of What are the steps of active listening?...

Question 11

Why is active listening important? What are the benefits?

Accepted Answer

The answer of Why is active listening important? What are...

Question 12

How can understanding nonverbal cues be beneficial to the collaborative process?

Accepted Answer

The answer of How can understanding nonverbal cues be beneficial...

Deck 12: Effective Interpersonal Interactions by Catherine Lawless Frank