Deck 9: How Can We Manage Intercultural Conflict Flexibly

Question 1

Collectivists tend to view conflict using a(n) _______ conflict lens.

A) independent-self
B) interdependent-self
C) ethnocentric
D) goal-based

Answer 1

B

Question 2

If you use an independent-self conflict lens, which of the following is not one of your tendencies?

A) To have a clear win-lose conflict approach
B) To have an outcome-driven mode
C) To take a long-term compromising mode
D) To compartmentalize task issues separately from relationship issues

Answer 2

C

Question 3

The status-achievement conflict approach emphasizes the combined values of _______ and _______ power distance.

A) individualism; small
B) individualism; large
C) collectivism; small
D) collectivism; large

Answer 3

B

Question 4

At a given place of work, workers take turns in the role of leader and collaborate to make decisions. Which approach to conflict does this reflect, according to the intercultural workplace conflict grid?

A) Impartial
B) Status-achievement
C) Benevolent
D) Communal

Question 5

The _______ conflict approach is guided by collectivism and large power distance values.

A) impartial
B) status-achievement
C) benevolent
D) communal

Question 6

During a conflict over money, two individuals focus on the practical issue of how to spend it. They are focusing on which goals?

A) Content goals
B) Relational conflict goals
C) Identity-based goals
D) Interdependent goals

Question 7

_______ goals refer to face-saving and face-honoring issues, such as self-respect and other-consideration issues.

A) Content
B) Relational conflict
C) Identity-based
D) Independent-lens

Question 8

Conflict resources include _______ resources, such as money, and _______ resources, such as emotional needs.

A) intangible; tangible
B) tangible; intangible
C) identity; relational
D) relational; identity

Question 9

In negotiating conflict over scarce resources, the technique that includes an active search for alternative paths or creative solutions to enlarge the amount, type, or use of the resources is called

A) differentiation.
B) expansion.
C) compensation.
D) intangible.

Question 10

_______ refers to the verbal and nonverbal behaviors that we use to maintain, defend, or upgrade our own social self-image or uplift or undercut others' social images.

A) Facework
B) Mindful reframing
C) Intercultural conflict
D) Conflict style

Question 11

During conflict, Dianesh is acutely aware of protecting his own image. According to face negotiation theory, he has a concern for

A) facework.
B) self-face.
C) other-face.
D) mutual-face.

Question 12

According to the five-style conflict model, the _______ conflict style is reflective of low concern for self-interest and low concern for others' interest.

A) obliging
B) compromising
C) avoiding
D) ntegrating

Question 13

Which approach to studying conflict style stresses that individuals have predominant conflict style tendencies that depend on the individual's personality traits?

A) Dispositional approach
B) Situational approach
C) Differentiation approach
D) Systems approach

Question 14

Jon dodges his study partner and when his partner approaches him about their conflict over when to meet next, Jon changes the subject. Jon is operating from which of the following conflict styles?

A) Dominating
B) Avoiding
C) Obliging
D) Compromising

Question 15

Lea prefers to sleep in a room that's very warm, 90 degrees. Bea prefers to sleep in a room that's very cool, 60 degrees. Which conflict style involves splitting things right down the middle and keeping the room at 75 degrees?

A) Obliging
B) Compromising
C) Integrating
D) Dominating

Question 16

According to the five-style conflict model, the _______ conflict style is reflective of a high concern for self-interest and low concern for the other's interest.

A) obliging
B) compromising
C) avoiding
D) dominating

Question 17

According to the five-style conflict model, _______ conflict style reflects moderate concern for self-interest and the other person's interest and reflects a "quick-fix" conflict closure strategy.

A) obliging/accommodating
B) compromising
C) integrating
D) competitive

Question 18

In conflict, _______ tend to be more self-face oriented and _______ tend to be more other- or mutual-face oriented.

A) obligers; compromisers
B) compromisers; obligers
C) individualists; collectivists
D) collectivists; individualists

Question 19

The _______ mode of conflict is energetic and emotionally expressive; in comparison, the _______ mode of conflict is low-keyed and emotionally restrained.

A) Black; White
B) White; Black
C) dispositional; situational
D) situational; dispositional

Question 20

Anita, a recent U.S. immigrant, strongly identifies with her traditional Latinx values of community and elderly respect. Therefore, she likely operates from values that are _______ and _______ power distance-based.

A) individualistic; small
B) individualistic; large
C) collectivistic; small
D) collectivistic; large

Question 21

_______ is the mindful process of using language to change the way each person defines or thinks about experiences and views a conflict situation.

A) Mindful reframing
B) Perception checking
C) Creating new categories
D) Code-switching

Question 22

When you change your complaint statement to a request statement in a conflict situation, you're practicing the art of

A) mindful listening.
B) verbal defensiveness.
C) mindful reframing.
D) anger venting.

Question 23

Liam is from Ireland and works in Morocco. At work, Liam purposely changes his verbal and nonverbal behavior to accommodate to the cultural norms for appropriate behavior. This is known as

A) obliging.
B) compromising.
C) code-switching.
D) differentiation.

Question 24

Yelena, who was raised in an individualist culture, should work on what communication tool to be more effective in a conflict with a collectivist?

A) Increasing her use of "I" statements
B) Increasing her use of "Why?" questions
C) Limiting her use of "Why?" questions
D) Continuing her direct and assertive conflict style

Question 25

Which of the following suggestions should collectivists do in a conflict with an individualist?

A) Engage in an assertive style of conflict behavior.
B) Attend closely to the personal identity of the individualist.
C) Limit the number of "Why?" questions asked.
D) Use facework skills to balance respect and disrespect.

Question 26

According to identity threat theory, the lengthier and more damaging the past conflict between two members of different cultures or groups, the higher the perceived threat and prejudiced attitudes.

Question 27

Content goals include both relational and identity-based goals.

Question 28

The dispositional approach to studying conflict styles emphasizes how individuals switch to different conflict interaction styles when dealing with different conflict situations.

Question 29

The integrative style of conflict describes a high degree of self-interest and a high degree of other-interest in a conflict.

Question 30

Independent-self individuals use more competitive conflict styles, whereas interdependent-self individuals tend to use more obliging conflict styles.

Question 31

Describe some conflict tendencies that individualists engage in during intercultural conflict.

Question 32

Describe one of the following skills: paraphrasing, perception checking, mindful reframing, or adaptive code-switching.

Question 33

Briefly compare and contrast two of the five styles in the five-style conflict model.

Question 34

Describe two facework skills or behaviors that can help manage intercultural conflict.

Question 35

Describe some constructive things an individualist can do in a conflict with a collectivist.