Deck 2: What Is Intercultural Communication Flexibility

Question 1

_______ refers to a bound unit of interacting individuals who uphold a set of shared traditions and way of life.

A) Cultural tradition
B) Cultural community
C) Cultural norm
D) Cultural bump

Answer 1

B

Question 2

Dr. Grey realizes she has inappropriately criticized Binh Phuoc's family remedy for sprained ankles. However, because intercultural communication is a(n) _______ process, she cannot take back her remark.

A) embedded system
B) symbolic
C) encoding
D) irreversible

Answer 2

D

Question 3

_______ meaning refers to the factual or digital information conveyed to the receiver.

A) Content
B) Relational
C) Shared
D) Identity

Answer 3

A

Question 4

_______ intercultural communication emphasizes the importance of integrating knowledge and an open-minded attitude and putting them into adaptive and creative practice in everyday communication.

A) Conscious incompetent
B) Inflexible
C) Ethnocentric
D) Flexible

Question 5

An _______ mindset means understanding a communication behavior from the other person's cultural frame of reference.

A) ethnocentric
B) ethnorelative
C) individualistic
D) intercultural

Question 6

Caleb returns from a vacation in Greece and announces that Greeks are unfriendly and cold because they won't strike up conversations with him on the subways as is often done in the United States. What mindset is Caleb using to evaluate Greek behavior?

A) Divergent thinking mindset
B) Convergent thinking mindset
C) Ethnocentric mindset
D) Ethnorelative mindset

Question 7

Visiting ethnic neighborhoods, temples, or stores is an example of which kind of knowledge?

A) Formal studying
B) Informal studying
C) Affective knowledge
D) Ethnocentric knowledge

Question 8

The _______ attitude layer refers to the willingness to suspend ethnocentrism and the readiness to be open-minded in learning about cross-cultural difference issues.

A) cognitive
B) affective
C) unconscious incompetence
D) conscious incompetence

Question 9

The _______ attitude layer refers to the emotional commitment to engage in cultural perspective taking and the cultivation of an empathetic heart in reaching out to culturally diverse groups.

A) cognitive
B) affective
C) unconscious incompetence
D) conscious incompetence

Question 10

_______ refers to our operational abilities to integrate knowledge and a responsive attitude with adaptive intercultural practice.

A) Skills
B) Ethnocentrism
C) Divergent thinking
D) Informal learning

Question 11

Cliff notices that a study-abroad student bows instead of shaking hands when introduced. Cliff thinks to himself, "This is not what I expected, and it's not even the correct thing to do when introduced." Cliff is evaluating the study-abroad student based on which criteria of flexible intercultural communication?

A) Appropriateness
B) Effectiveness
C) Communication adaptability
D) Communication creativity

Question 12

When Abel is introduced to a study-abroad student who bows instead of shaking hands, Abel decides to try bowing as a way to adjust to meet the need of the situation. We should congratulate Abel for doing a good job at which criterion of flexible intercultural communication?

A) Ethics
B) Effectiveness
C) Communication adaptability
D) Communication creativity

Question 13

Our ability to change our interaction behaviors and goals to meet the specific needs of the situation is which criterion of a flexible intercultural communicator?

A) Appropriateness
B) Effectiveness
C) Communication adaptability
D) Communication ethnocentrism

Question 14

When you are very concerned about how to engage in a proper and polite Finnish dinner conversation, you are working hard to address the process _______ criterion of competent intercultural communication.

A) effectiveness
B) appropriateness
C) ethics
D) creativity

Question 15

You're very focused in moving your task goals forward in your overseas assignment, you're working hard on the competence criterion of

A) appropriateness.
B) effectiveness.
C) adaptability.
D) excellence.

Question 16

The staircase model of intercultural communication depicts various stages of developing intercultural

A) communication flexibility.
B) language fluency.
C) communication ethics.
D) nonverbal fluency.

Question 17

In the staircase model of intercultural communication, the "blissfully ignorant" stage at which individuals have no culture-sensitive knowledge to communicate competently with the host members of the new culture is the _______ stage.

A) conscious competence
B) conscious incompetence
C) unconscious incompetence
D) unconscious competence

Question 18

In the staircase model of intercultural communication, the stage at which individuals have some notion that they behave incompetently but lack the knowledge or skills to operate adaptively in the new culture is the _______ stage.

A) conscious competence
B) conscious incompetence
C) unconscious incompetence
D) unconscious competence

Question 19

Carmen takes her intercultural communication class and realizes that she indeed should change some of her intercultural communication behaviors. So, she has made efforts to increase her knowledge, attitudes, and skills. Carmen is in what stage of the staircase model?

A) Unconscious incompetence
B) Conscious incompetence
C) Conscious competence
D) Unconscious competence

Question 20

An individual who actively pursues new intercultural knowledge to improve her communication competencies with individuals from another culture is operating at which stage of the staircase model of intercultural communication?

A) Conscious competence stage
B) Conscious incompetence stage
C) Unconscious incompetence stage
D) Unconscious competence stage

Question 21

In the staircase model of intercultural communication, the stage at which an individual is "mindlessly mindful" and can code-switch effortlessly between the two different intercultural communication systems is the _______ stage.

A) conscious competence
B) conscious incompetence
C) unconscious incompetence
D) unconscious competence

Question 22

The "mindlessly mindful" stage refers to the _______ stage in the staircase model.

A) unconscious competence
B) conscious competence
C) unconscious incompetence
D) conscious incompetence

Question 23

In visiting Bhutan, Andrew starts taking intentional steps to increase his intercultural knowledge and combines his knowledge with culture-sensitive practice. Andrew is at the _______ stage of the staircase model.

A) unconscious incompetence
B) conscious incompetence
C) conscious competence
D) unconscious competence

Question 24

According to the process principle of intercultural communication, intercultural communication often involves varying degrees of _______ intergroup perceptions.

A) favorable
B) neutral
C) biased
D) realistic

Question 25

A(n) _______ is a cultural violation on the behavioral level when our meanings do not overlap with one another in viewing the same behavior, which can create communication awkwardness or embarrassment.

A) interaction goal
B) relational goal
C) culture bump
D) cultural community

Question 26

An ethnocentric mindset means understanding a communication behavior from the other person's cultural frame of reference.

Question 27

An ethnocentric mindset can include both unconscious and conscious attitudes in favoring the ingroup standard to the exclusion of outgroup standard.

Question 28

An "ethnorelative mindset" means the mindful integration of knowledge, open-minded attitude, and systematic practice of culture-sensitive communication skills in dealing with cultural differences.

Question 29

The first starting stage of the staircase model of flexible intercultural communication involves becoming aware of behaving incompetently.

Question 30

The staircase model of communication competence is a situational-based model-we can be quite competent in dealing with one cultural group but totally incompetent in dealing with other cultural groups.

Question 31

Briefly define the term intercultural communication and explain one of its characteristics.

Question 32

Briefly describe the one of the three contexts involved in the "interactive situation" characteristic of intercultural communication.

Question 33

Briefly describe the two kinds of learning that can help increase knowledge about intercultural communication; give an example for each.

Question 34

Name and briefly describe one of the four stages in the staircase model of intercultural communication.

Question 35

Briefly define a culture bump (or well-meaning clash), and give an example.