Deck 3: Listening

Question 1

Which of the following are differences between hearing and listening?

A) Listening is a passive activity; hearing requires effort.
B) Listening is active; hearing is passive.
C) Listening will occur any time functioning ears are in the presence of sound waves.
D) Hearing and listening are the same activity; there are no differences.

Answer 1

B

Question 2

As you drive on the interstate, your radio is on but you aren't hearing it because you are focusing on the heavy traffic. When you become aware of the radio again because a traffic report comes on, which stage of listening are you in?

A) Attending
B) Organizing
C) Interpreting
D) Responding

Answer 2

A

Question 3

As relationships develop and move beyond the early stage, how do listening patterns change?

A) Listening reduces uncertainties.
B) Quality listening increases.
C) Quality listening declines.
D) Listening patterns generally stay the same as relationships develop.

Answer 3

C

Question 4

As Margaret confides in Sam, he listens without judging her. He is engaged in

A) receiver apprehension.
B) focused listening.
C) the remembering stage of listening.
D) ad hominem reasoning.

Question 5

When we talk on a cell phone and need to keep asking, "Can you hear me now?" this barrier to listening is known as __________ noise.

A) external
B) internal
C) semantic
D) selection

Question 6

The best listening strategy for dealing with information overload is

A) shutting down so you don't have to receive any more messages.
B) thinking about other topics.
C) realizing that the average person speaks more quickly than we can process that information.
D) summarizing the speaker's ideas while we wait for them to finish.

Question 7

Which of the following statements best describes high-context cultures?

A) Listeners pay more attention to the words spoken than the speaker's status
B) People are less concerned about loss of face than in low-context cultures
C) People believe that it is the listener's responsibility to achieve understanding
D) Listeners expect messages to be detailed and thorough

Question 8

Which of the following is a characteristic of men's listening behaviors?

A) Men interrupt more often than women
B) Men decode nonverbal communication better than women do
C) Men use the word "we" more than they use "I"
D) Men talk less than women do

Question 9

Mary says, "That was a good movie, wasn't it?" The last part of her statement is

A) low-context communication.
B) an interruption.
C) a tag question.
D) an advising response.

Question 10

Jonathan has learned that nodding and smiling during a long classroom lecture gives his teachers the impression that he is paying attention. His behavior is __________ listening.

A) imitation
B) selective
C) insulated
D) defensive

Question 11

During class, Caitlyn asks her teacher, "Will this be on the test?" When the teacher answers, "No," Caitlyn tunes out the rest of class. Her behavior is

A) imitation listening.
B) selective listening.
C) informational listening.
D) defensive listening.

Question 12

Workplaces and doctors' offices are contexts in which the primary listening goal is most likely to be

A) combative listening.
B) insulated listening.
C) informational listening.
D) selective listening.

Question 13

Which of the following is recommended when preparing to listen in the classroom?

A) Finish reading assignments after the class is finished; this will force you to listen more carefully.
B) Try to get 9 hours of sleep.
C) Focus on internal noise so you can work through personal problems.
D) Listen defensively.

Question 14

Which of the following is true of listeners who prejudge?

A) They are associating quality of information with the speaker's appeal.
B) They have good informational listening skills.
C) They are mentally organizing information.
D) They are setting aside their personal biases.

Question 15

Your instructor uses PowerPoint during class lectures. If you copy down the information on the slides without listening to her speak, you are

A) not mentally organizing information.
B) engaged in mentally linking information.
C) engaged in mentally summarizing information.
D) personalizing information while listening.

Question 16

Sonja says to Andy, "Jack has been very rude to me lately." Which of the following would be the best paraphrased response from Andy?

A) "Jack has been rude to you lately."
B) "You're saying that Jack has been rude to you lately."
C) "Are you saying that Jack has been impolite to you recently?"
D) "Jack can often be impolite."

Question 17

All of the following are characteristics of speaker ethos, EXCEPT

A) character.
B) charisma.
C) competence.
D) compassion.

Question 18

Speakers who are more likely to present both sides of an argument are showing

A) character.
B) charisma.
C) competence.
D) compassion.

Question 19

If you voted for a presidential candidate because of an endorsement by your favorite movie star, you would be using which type of fallacious reasoning?

A) Ad hominem
B) Ad verecundiam
C) Hasty generalization
D) False dichotomy

Question 20

"Biology classes are hard at this college; my roommate failed Bio last year." This statement is an example of which logical fallacy?

A) ad hominem
B) ad verecundiam
C) hasty generalization
D) false dichotomy

Question 21

Listeners who uncover exaggerations or loaded words are paying attention to

A) ethos.
B) pathos.
C) logos.
D) post hoc.

Question 22

Which of the following is a critical listening skill?

A) Inferring
B) Probing
C) Prejudging
D) Citing

Question 23

After Allison tells Pedro about the problems she is experiencing, he asks her, "Is there anything I can do to help you through this difficult time?" His response is

A) interpreting.
B) paraphrasing content.
C) paraphrasing feelings.
D) supporting.

Question 24

Which of the following statements would be the best interpreting response?

A) "I haven't heard the whole story, but I've heard enough to get the picture."
B) "You're not looking at this from the right angle."
C) "Is it possible that there's a different reason for his behavior toward you?"
D) "I hear you saying that his behavior is strange."

Question 25

Because Kevin's girlfriend has broken up with him, Shamika tells him, "It sounds like you are really sad." Shamika's response is

A) questioning.
B) advising.
C) paraphrasing content.
D) paraphrasing feelings.

Question 26

Why does the book recommend against the type of response known as judging?

A) It may communicate that a person's problems are not important.
B) If your advice fails, you would be responsible.
C) It diffuses distress.
D) There may be insufficient time for empathetic responses.

Question 27

The second stage in the learning process is __________.

Question 28

Poor listeners sometimes fear that they cannot understand a message about an unfamiliar topic when someone is speaking knowledgeably about it. These listeners are experiencing_____________.

Question 29

A word triggering an emotional response that interferes with listening is __________ noise.

Question 30

When we receive too many messages at once and cannot attend to any of them, we experience_______.

Question 31

When someone listens closely in order to use a speaker's words against her, this is___________ listening.

Question 32

People who focus on details, facts, and evidence are ___________-oriented listeners.

Question 33

In The Art of Rhetoric, Aristotle referred to a speaker's character and competence as___________.

Question 34

A speaker who claims that an idea is true just because it is, without offering evidence, is employing the logical fallacy of ____________.

Question 35

When you try to understand the speaker's frame of reference, and when the goal of your listening is to help the speaker handle a problem, your listening is _________.

Question 36

Reflective listening in which you let a speaker know the emotions you think he is experiencing is a _____________ paraphrase.

Question 37

The textbook lists four reasons why listening is important. Think about listening in personal, professional, and public life. Describe each reason. For one of these, provide an example of how listening has been important to you.

Question 38

The textbook offers tips for transferring information from short-term memory (STM) to long-term memory (LTM) and tips for retrieving information stored in LTM. Describe two recommended ways to achieve the first goal and two ways to achieve the second.

Question 39

The textbook describes six informational listening skills. Describe each. Discuss your areas of strength and weakness.

Question 40

Suppose this radio advertisement runs during election season. Which logical fallacies does it contain? Identify at least three. Provide a definition of the fallacy along with your identification. "(1) As the lead singer in a popular rock band, I am here to endorse Jane Smith for governor. (2) Either Ms. Smith wins this election, or our state economy will completely fall apart. (3) Her opponent, Ms. Jones, can't be trusted to fix the economy; Ms. Smith works hard, but Ms. Jones is lazy. (4) Ms. Smith is a successful financial planner, and Ms. Jones once owned a business that went bankrupt. (5) Everyone knows it's true: Ms. Smith is the best choice for governor!"

Question 41

A close friend confides to you that she is upset because she is arguing with her sister. As an empathic listener, you might support, interpret, or question and you might offer a content paraphrase or feelings paraphrase. Describe each response type, and for each, give a sample response you could give in this situation. The book recommends avoiding prejudging or advising. Describe these responses and give an example of each.