Deck 7: Developing and Managing Interpersonal Relationships and Conflicts

Question 1

Which is the relationship stage in which communication moves toward greater depth and breadth?

A) Initiating
B) Experimenting
C) Intensifying
D) Circumscribing

Answer 1

C

Question 2

After they have been on a few dates, Emily gives Alan a music CD she thinks he will like, with songs that make her think about him when they are apart. This gift is a(n)

A) intimacy trophy.
B) part of the bonding stage.
C) part of the differentiation stage.
D) conversational trial balloon.

Answer 2

A

Question 3

The differentiating stage of a relationship is characterized by

A) criticism.
B) stagnant communication.
C) conversational trial balloons.
D) building trust through self-disclosure.

Answer 3

A

Question 4

Dan and Marquita agree that they will not discuss the topic of his weekly poker game. They are in which stage of their relationship?

A) Experimenting
B) Intensifying
C) Circumscribing
D) Avoiding

Question 5

A defining quality of relational conflict is that it is

A) internal.
B) intrapersonal.
C) expressed.
D) anger-filled.

Question 6

DaShon says to Micah, "I'm only grumpy because you keep our dorm room so messy." DaShon's statement is

A) punctuation.
B) projection.
C) stereotyping.
D) fundamental attribution error.

Question 7

Which of the following is not a conflict escalator listed in the textbook?

A) Punctuation
B) Projection
C) Intensification
D) Unethical behavior

Question 8

Which of the following is true of computer-mediated communication?

A) Instant messaging is used more often in the business world than it is used by students.
B) E-mail messages are the most prone to conflict.
C) E-mail messages are the least prone to conflict.
D) The fewer codes conveyed by a channel, the greater the chance for the message's success.

Question 9

Which is the style of conflict management that communicates, "Your needs are more important than mine"?

A) Passive
B) Aggressive
C) Passive-Aggressive
D) Assertive

Question 10

Josh hates baseball, but Jessica suggests that they go to a Mets game. Which of the following would be a passive response?

A) "I'm sorry, but I find baseball boring."
B) "Sure, whatever you want is fine with me."
C) "Thanks, but no thanks."
D: "I am hurt that you forgot how much I dislike baseball."

Question 11

According to the dispute exacerbating model of e-mail, which of the following can lead to problems?

A) Lengthy e-mails
B) Short emails
C) Reading e-mails numerous times
D) Strength of relationship ties

Question 12

Hostile behavior is characteristic of which style?

A) Passive
B) Aggressive
C) Passive-Aggressive
D) Assertive

Question 13

Which of the following is true of aggressive communicators?

A) They have low needs for affection.
B) They have high needs for control.
C) Their behavior is reversible; it can be undone.
D) Their behavior is accommodating.

Question 14

Donovan asks Jiao, "Is something wrong?" Although she is upset with Donovan, she answer, "No, no, not at all" and says nothing further. Jiao's behavior is

A) passive.
B) aggressive.
C) passive-aggressive.
D) assertive.

Question 15

Which of the following is a passive-aggressive tactic?

A) Meta-communication
B) The joking approach
C) A temper tantrum
D) Accommodation

Question 16

Which of the following characterizes the assertive style?

A) "My needs are more important than yours."
B) "Your needs are more important than mine."
C) "Neither my needs or your needs are important."
D) "Your needs are just as important as mine."

Question 17

When people achieve a win-win outcome to a conflict,

A) both parties get their needs met.
B) the assertive communicator wins.
C) communicators reach an impasse.
D) communicators reach a compromise.

Question 18

To achieve a win-win outcome, the textbook recommends which of the following?

A) Expect that you will get all your needs met.
B) Focus on the reasons for your choices.
C) Don't invest too much time in the process.
D) Be aggressive.

Question 19

If win-win outcomes are most desirable, which type of outcomes is second-best?

A) Win-lose
B) Confirming
C) Compromise
D) Intensifying

Question 20

In a compromise,

A) one party emerges as a winner.
B) goals of both parties are completely fulfilled.
C) goals of both parties are partially fulfilled.
D) both parties emerge as winners.

Question 21

Descriptive comments

A) are evaluative.
B) describe the objectionable behavior.
C) describe another person's character.
D) use more "you" statements than "I" statements.

Question 22

Bridget says to Clay, "We can go to your favorite Chinese restaurant tonight, but next Friday night, we need to go to the Mexican place I like." This solution is

A) equitable win-lose.
B) compromise.
C) intensifying.
D) lose-lose.

Question 23

The lose-lose outcome of a conflict is

A) the same as equitable win-lose.
B) the least desirable.
C) the same as compromise.
D) accompanied by empathy.

Question 24

A type of relational game in which the goal is to punish the other person ends in which type of result?

A) Compromise
B) Equitable win-lose
C) Win-lose
D) Lose-lose

Question 25

In relationships, "small talk" is necessary in the ____________ stage.

Question 26

Formal public statements about commitment to the relationship, such as marriage, occur in the_______ stage of a relationship.

Question 27

Because both involve expression of feelings, the integrating phase of a developing relationship resembles the ____________ stage of deteriorating relationships.

Question 28

The expressed struggle between parties who perceive different goals is known as ________.

Question 29

The explanation we provide for events in our lives is called _________.

Question 30

People uncomfortable with conflict usually adopt the _____________ style.

Question 31

People who communicate through displays of anger are communicating in the ________ style.

Question 32

An outcome in which both parties get part of their needs met while both give up something is a(n) _____________.

Question 33

Assertive communication conveying that you value another person and his or her needs uses________ messages.

Question 34

When neither party in a conflict gets their needs met, the outcome is ___________.

Question 35

Think about a past relationship you had with a friend or a romantic partner. Describe the 5 stages of relationship deterioration.

Question 36

The book lists 4 sources of conflict escalation. Describe and provide an example of each.

Question 37

Explain passive, aggressive, passive-aggressive, and assertive behavior. While most people communicate in different styles in different contexts, which style do you typically use? Provide an example of your communication in a particular context.

Question 38

Briefly describe a conflict you have recently experienced, perhaps with a family member, friend, classmate, or co-worker. How was the conflict communicated verbally and/or nonverbally? What caused or escalated the conflict? What was the outcome (e.g. win-win, compromise, etc.)? How could you have communicated differently to achieve a more desirable outcome?

Question 39

The textbook recommends that people learn to communicate assertively and lists 6 kinds of comments or assertive messages; provide descriptions and examples of 3.