Deck 3: Interpersonal Communications-Striving for Effectiveness

Question 1

What significant attribute do outstanding supervisors have that distinguishes them from others?

A) Power to exercise
B) Prestige
C) Facility to communicate effectively
D) Wealth, which makes them resourceful

Answer 1

C

Question 2

According to the text, if communication is to be effective, it must be nurtured by

A) All levels of management
B) The first-line supervisor
C) Line officers
D) None of the above

Answer 2

A

Question 3

According to the text, the first-line supervisor must understand the importance of

A) Verbal/nonverbal communication
B) The art of listening
C) Information processing
D) All of the above

Answer 3

D

Question 4

The sender and recipient of a message are affected before, during, and after the message is transmitted, by which of the following factors?

A) Attitudes
B) Skills
C) Knowledge
D) All of the above

Question 5

The sender of a message determines the relevancy of each message. This is known as

A) Gatekeeping
B) Feedback
C) Supervising
D) Argot

Question 6

One-way communication is preferable when

A) Feedback is required immediately
B) Orderliness is insignificant
C) Compliance is imperative
D) All of the above

Question 7

Two-way communication requires less planning due to

A) The opportunity for feedback and ability to clarify the issues
B) The error rate for decoding
C) It requires more planning due to so many variables
D) The need for less understanding

Question 8

Advantages of two-way communication may include

A) Improved accuracy and greater understanding
B) No sharing of authority and responsibility
C) Less acknowledgment of the importance of communicating
D) No recognition of the fact that subordinates need to know what is expected.

Question 9

All of the following are barriers to communication except

A) Physical barriers
B) Semantics
C) Noise
D) Personal barriers

Question 10

Paralanguage refers to

A) Tactile communication
B) Psychic communication
C) Communication through voice inflections
D) Written communication

Question 11

Communication is the foundation of interpersonal relations.

Question 12

Effective communication does not necessarily involve or mean getting the meaning across.

Question 13

One study showed that about 9 percent of residents in the U.S. had a limited ability to read, write, speak, or understand English. These individuals are referred to as limited English proficient.

Question 14

The term "channel" refers to the ability to transition from different aspects of the communication process.

Question 15

According to the text, the content of a message is more important than the context.

Question 16

A goal a supervisor should have is to work with subordinates in order to develop them so that they become committed and motivated to the extent that they are self-supervised.

Question 17

Physical barriers include a person's beliefs, judgments, values, needs, life experiences, education, training, and goals

Question 18

LEP stands for Languages of Ethnic People.

Question 19

The failure to maintain sufficient eye contact can display aloofness, indirectness, a lack of confidence, or anxiety.

Question 20

Feedback needs to be kept very general.