Deck 8: How Can We Manage Conflict in Intercultural Settings

Question 1

Define or describe the types of intercultural conflict discussed in the text: "object conflict," "relationship conflict," and "priority conflict." Give examples of each and discuss how they differ from each other.

Answer 1

No Answer

Question 2

Explain each of the five interpersonal styles of conflict including examples of how to the approaches as part of your explanation.

Answer 2

No Answer

Question 3

How does intergroup conflict differ from intercultural conflict? Describe an intergroup conflict you have experienced as an observer or a participant. Do you have any fresh insight on how that conflict arose with your updated knowledge and awareness of intercultural/intergroup communication?

Answer 3

No Answer

Question 4

Give one specific example of how we can recognize the reasonableness of the "other."

Question 5

What is the difference between history and histories and why is this difference important to remember in intergroup conflicts?

Question 6

List and explain the four fears surrounding intergroup communication. Give an example of how each of the four.

Question 7

Give an example of how the compromising and collaborating approaches to conflict are distinct and describe an example of each approach.

Question 8

Describe the concept of forgiveness with regard to conflict. Give a specific example.

Question 9

Three types of conflict discussed in the text are ________________, ________________, and ____________________.

Question 10

Five approaches to conflict discussed in the text are Collaborating, Compromising, Accommodating, ______________ and ________________

Question 11

When you try to fit with other people's wants and needs without any concern for your own it is called _______________.

Question 12

Which type of conflict discussed in the text includes judgement of "good and bad?"

A)Priority
B)Relationship
C)Intercultural
D)Object

Question 13

The type of intercultural conflict that occurs when two people don't agree about their roles and how they should interact with each other is called:

A)Priority
B)Relationship
C)Intercultural
D)Object

Question 14

What was the kernel image that complicated the conflict between Japanese villagers and Western conservationists?

A) Wolf
B) Dolphin
C) Trees
D) Water

Question 15

Which is not a condition for successful intergroup contact?

A)Equal status among participants
B)Supportive social climate
C)Joint goals
D)All of these

Question 16

When a term is commonly used by both groups who are in conflict, but neither group realizes that the term has a very different meaning for each group it is called a:

A) Kernel image
B) Relationship conflict
C) Circular symbol
D) Collaborating conflict

Question 17

______________________ is a conflict management style where both sides give up something in order to find a solution.

A)Collaborating
B)Avoiding
C)Compromising
D)Competing

Question 18

Conflict is the expression of dislike for the other person.

Question 19

Factoring in face means that you consider how one's public image will be influenced by the conflict and how that may need to be considered in seeking a resolution.

Question 20

The two most important dimensions for understanding conflict from the Intercultural conflict model is how direct one is expected to be in a conflict and how emotionally restrained or expressive one is.