Deck 13: Teams at Work

Question 1

What is the term for a collection of individuals whose interactions impact each other?

A) Teamwork
B) Group
C) Work Team
D) Forming

Answer 1

B

Question 2

Of the following, which is NOT an outcome of teams with high levels of psychological safety?

A) groupthink
B) idea sharing
C) team motivation
D) ability to learn and perform

Answer 2

A

Question 3

According to Tuckman, what are the stages of group development?

A) Equilibrium, Punctuated Equilibrium, Punctuated Disequilibrium
B) Unfreezing, Changing, Refreezing
C) Forming, Storming, Norming, Performing, Adjourning
D) Investigation, Presentation, Bargaining, Closure

Answer 3

C

Question 4

An airline tasks a team of individuals from various departments to determine ways to improve passenger's reported satisfaction with their flights. This is an example of what type of team?

A) Management team
B) Project team
C) Cohesion team
D) Diversity committee

Question 5

Lindsey is in a meeting with her team's leader. Each team member is agreeing with whatever the leader says, and although Lindsey doesn't agree with everything they say, she doesn't speak up. What may be occurring here is _______.

A) transactional leadership
B) groupthink
C) group cohesion
D) neuroticism

Question 6

A team that is focused on ideas and is often 'cross-functional' is a ______ team.

A) advisory
B) management
C) production
D) project

Question 7

______ is the phenomenon that occurs when individuals in a group put forth less effort than if they were working on their own.

A) Team norming
B) Work avoidance
C) Social loafing
D) Team effectiveness

Question 8

What is the term that describes how a group approaches the process of doing its work?

A) Group processes
B) Group diversity
C) Group intelligence
D) Group faultlines

Question 9

Which of the following describes the degree to which individual conceptualizations are shared across teams?

A) Team mental models
B) Social loafing
C) Teamwork skills
D) Individual-team theory

Question 10

What type of teams are teams in which members are trained in multiple roles in addition to their own?

A) Cross-trained teams
B) Multi-role teams
C) Normed teams
D) Stormed teams

Question 11

Team ________ is a function of performance and viability, while team _____ is the belief a team has about their ability to perform.

A) Efficacy; performance
B) Effectiveness; groupthink
C) Teamwork; cohesion
D) Effectiveness; efficacy

Question 12

The ______ stage of group development may involve conflicts and group members testing one another.

A) Storming
B) Performing
C) Grouping
D) Adjourning

Question 13

Research suggests that writing ideas down before bringing them to a _______ session may be the most effective way of generating ideas in a group.

A) brainstorming
B) leadership
C) barnstorming
D) teamwork

Question 14

Which of the following is NOT related to team effectiveness?

A) Group composition
B) Group processes
C) Group typography
D) Group affect

Question 15

What type of team would likely be asked to review the quality of a newly released cell phone, including reviewing online customer reviews?

A) Production team
B) Advisory team
C) Normative team
D) Cohesion team

Question 16

Team member agreeableness (i.e., a Big 5 personality trait) has a _____ relationship with team performance, according to research.

A) Passing
B) Positive
C) Negative
D) Neutral (non-significant)

Question 17

Which of the following are potential outcomes of positive teamwork in organizations?

A) Higher accident frequency
B) Increased misalignment
C) Increased customer satisfaction
D) None of the above

Question 18

In a large, multinational corporation in which teams are constantly shifting, the norm is to do 'icebreakers' (i.e., quick activities in which team members share something about themselves) whenever new teams start working together. Which stage in the life cycle of a team is this most likely occurring?

A) Forming
B) Storming
C) Acting
D) Adjourning

Question 19

After a long meeting at work your boss asks your team to stay for a few moments and review how the decisions that were made may effect your company. This is an example of a ______.

A) cohesive leadership
B) storming
C) debrief
D) groupthink

Question 20

A natural and spontaneous grouping of people is referred to as a

A) Team
B) Informal group
C) Acting group
D) Formal group

Question 21

Jose works on an engineering team. He finds that his team's approach to their work changes over time, and seems to go through iterative cycles. This appears to be an example of

A) Groupthink
B) Storming
C) Punctuated equilibrium
D) Performing

Question 22

Hua works on a team that makes high-tech medical devices. Her team would best be described as

A) Advisory team
B) Project team
C) Action and performing team
D) Production team

Question 23

Francisco's medical response team wants to continue to work together - and they can because the organization gives them enough resources. Francisco's team is exhibiting signs of

A) Team effectiveness
B) Team performance
C) Team viability
D) Team management

Question 24

Carla is new to her work group. She finds that there is some tension between the older men in the group and the younger women. This may be a sign of _____ in Carla's group.

A) Groupthink
B) Faultlines
C) Group personality
D) Group variability

Question 25

According to the research, compared to sitting meetings, stand-up meetings result in

A) Shorter meetings but poorer outcomes
B) Shorter meetings with equal or better performance
C) Longer meetings with good outcomes
D) Shorter meetings but with a higher risk of developing faultlines

Question 26

Walking meetings have been promoted by

A) the U.S. military for making strategic decisions
B) medical teams for making quick decisions
C) Jack Welch at GE as far back as the 1990s
D) CEOs such as Mark Zuckerberg (Facebook)

Question 27

Jeff Bezos, CEO of Amazon, is known for starting his meetings

A) while standing.
B) while walking, in very small groups.
C) with several minutes of quiet communal reading time.
D) an open discussion of personal problems the employees might be facing.

Question 28

After spending years trying to understand what factors lead to successful teams, Google concluded that some key factors were

A) The feelings that each group member had about the other at a personal level.
B) The team's positive impact and psychological safety of the group.
C) That meetings ended on time and that the team was rewarded for its performance.
D) Understanding of the group's personality and having a process for handling groupthink.

Question 29

"Coordinator" and "consul" are examples of _____

A) Task-oriented roles
B) Social-oriented roles
C) Informal team roles
D) Boundary-spanning roles

Question 30

What is the hypothesized relationship between team conflict and team performance?

A) Low team conflict is necessary for good team performance.
B) High conflict leads to high performance because it increases competition and creativity.
C) There is an optimal level of conflict - not too much or too little - to support performance.
D) Research has generally found that conflict and performance are unrelated.

Question 31

Group composition has little effect on team effectiveness.

Question 32

Groups in organizations may be either formal or informal.

Question 33

Research suggests team leadership can be either formal or informal, and internal or external.

Question 34

Research indicates teams always develop in a linear fashion (i.e., they move from one stage of development to the next, in order).

Question 35

While larger groups may have a positive effect on performance, they may also encourage the frequency of social loafing.

Question 36

Best practices for meetings include starting on time, covering relevant issues, and not allowing one person to dominate the meeting.

Question 37

Groupthink is a sign of group harmony and usually leads to good decisions.

Question 38

Faultlines are social dividing lines that may split a group into subgroups based on one or more attributes.

Question 39

Calibrator, communicator, and cooperator are all examples of task-oriented roles.

Question 40

Group composition, group size, and group affect/cognition all affect team effectiveness.

Question 41

A(n) _____ is a spontaneous and natural grouping of people.

Question 42

The most tumultuous stage of group formation is referred to as _____.

Question 43

Rather than moving through smooth, linear stages of formation, groups instead may experience ______, wherein the go through cycles and can change course.

Question 44

_____ are social dividing lines that may split a group into subgroups based on one or more attributes.

Question 45

The understood rules about how group members should behave are referred to as _____.

Question 46

Tom notices that he and his teammates share similar conceptualizations of their tasks and roles, that is, that they have shared _____.

Question 47

Contractor, creator, contributor, completer, and critic are all examples of ____ roles within a team.

Question 48

Claudia supervises a group that needs to be creative, so she encourages them not to judge each other's ideas until later in the process. She also encourages wild ideas. The process that Claudia is supporting in her group is _____.

Question 49

What are 3 common types of teams in organizations, and what are their characteristics?

Question 50

What are some common threats to team effectiveness?

Question 51

What are some ways in which researchers have described how teams develop?

Question 52

How does group composition relate to team effectiveness? List and explain three examples.

Question 53

Groupthink is a potential threat to high-quality decision making in teams. How might a manager avoid groupthink in their teams?

Question 54

Global teams (i.e., teams consisting of members who live or work in different countries) have increased in prevalence over the last 2 decades. What challenges do these teams face as they seek to complete their assignments?

Question 55

If you were in charge of creating several work groups and deciding which teams employees worked with, would you create teams with diverse characteristics? Why or why not?

Question 56

What is the relationship between conflict in teams and team effectiveness? Would you or would you not encourage some conflict if you were a formal team leader?

Question 57

What are some different types of teams?

Question 58

Why are teams useful in organizations?

Question 59

What are two phenomena that may occur in teams that can negatively affect team effectiveness?

Question 60

What are the advantages of standing meetings?

Question 61

What is meant by team viability and team performance, and how are they different?

Question 62

What are some models that explain how teams operate in organizations?