Deck 12: Hospitality Industry Environmental Management Systems and Strategies

Question 1

How many principles did the International Chamber of Commerce create for sustainable development?

A) 10
B) 20
C) 5
D) 16

Answer 1

D

Question 2

'To continue to improve corporate policies, programs and environmental performance as well as take into account technical development and scientific understanding.' Which principle applies to this description of sustainable development?

A) Prior assessment
B) Customer advice
C) Process of improvement
D) Business development

Answer 2

C

Question 3

Which one is not the trend and forces affecting business in terms of sustainable tourism?

A) Demographic changes
B) Decline of technology use
C) Globalization of supply chains and financial flows
D) Environmental challenges

Answer 3

B

Question 4

What is the core of corporation strategy?

A) Maximization of shareholders' value
B) Development of the personal growth
C) Improvement of social cohesion
D) Dedication to the beauty of arts

Question 5

The customer is an important element in sustainable development. What could you do if you were a restaurant owner?

A) Educate customers about environmental friendly choices
B) Recommend them to order as much food as they could
C) In order to lower the cost, try not to use much local fresh produce
D) Use ample disposable utensils

Question 6

Which is the easiest way to educate the customer?

A) Tell them
B) Display banners and signs all over the restaurant
C) Only B
D) Both of these

Question 7

Which non-governmental organizations could be widely referred to?

A) Non-profit marketing organizations
B) Service-oriented organizations
C) Both of these
D) Only A

Question 8

What has the World Trade Organization been criticized for being?

A) Focused on social issues
B) Too centred on capitalist enterprises
C) Not international enough
D) Encouraging the monopolization

Question 9

Which process might NOT be considered as 'environmental training' for employees in green operation in hospitality industry?

A) Regularly motivating staff
B) Including the topic waste management
C) Giving the staff feedback about the training they have been given
D) Taking some conservative ideas on this operation

Question 10

What entity should be included when operating sustainable development?

A) Community
B) Government
C) Both of these
D) Only community

Question 11

Which agency initiated the 'Greenwash' award?

A) LOHO
B) CorpWatch
C) International Green Operation Association
D) Board of sustainable development

Question 12

What are the social responsibilities for a green hotelier?

A) Being honest and transparent with customers
B) Giving customers background information and the hotel's action plans
C) Inspiring customers for healthier nutrition
D) All of these

Question 13

How will a community corporate with the green hospitality industry?

A) Local charity organizations will not be involved
B) Food leftovers can be recycled to the restaurant business
C) Respect the local culture
D) All of these

Question 14

Unions have been an important part of social suitability. What is NOT the benefit of the unions?

A) Lobby to promote legislation favourable to the interests of union members
B) Have unlimited annual leave
C) Collective bargaining
D) Include insurances against unemployment

Question 15

Non-government organizations (NGOs) play important roles in terms of social change, what is NOT the purpose of NGOs?

A) Research and information distribution
B) Fully funded by the government agencies
C) Community services
D) Lobbying for legislative change and civil disobedience

Question 16

How do employees contribute to the social sustainability from a hotelier's perspective? Please choose a false description among the followings.

A) Local workers should be hired whenever possible
B) When necessary, local workers should be trained for them to fill employment opportunities
C) Being sensitive to the needs of the employees and treating them in a fair manner is also of great importance
D) Being in the same community with workers, therefore, it is appropriate to pay lower wages to the employees

Question 17

Which of the following statements regarding Corporate Social responsibility (CSR) is not true?

A) Also referred to as business ethics, corporate citizenship and corporate accountability
B) CSR is intrinsically linked to the concept of sustainable development
C) The general idea is that CSR is the vehicle for integrating social and environmental objectives into its managerial decisions
D) CSR cannot result in meaningful improvements to society and the
E) environment.

Question 18

Corporate Social responsibility (CSR) is a complicated and holistic concept in hospitality. Which one is the best description?

A) CSR in hospitality also means that the business declares its position as a good neighbour and part of society and the larger community
B) CSR in hospitality is just an optional choice
C) CSR is purely voluntary everywhere
D) In the CSR decision process, the company's interest is always the first priority, rather than anything else.

Question 19

What are the benefit(s) of CSR?

A) Reduced operating costs
B) Increased sales and customer loyalty
C) Access to capital
D) All of these

Question 20

Which one of the following is NOT considered as CSR business strategy?

A) No conflicts with other policies
B) Resources are made available
C) Ambiguous policies
D) Commitment and agreement on objectives