Deck 10: Crisis Management: Managing Stress and Trauma

Question 1

The physiological response that appears in stressful situations is:

A) Automatic
B) Rare
C) Infrequent
D) All of the above

Answer 1

Automatic

Question 2

Which of these is not a stage in the defense reaction progression?

A) Alarm reaction stage
B) Resistance stage
C) Critical thinking stage
D) Exhaustion stage

Answer 2

Critical thinking stage

Question 3

This step in the Transactional Model of Stress is characterized as: "The perception of an imbalance between the demands people see and their perceived ability to deal with those demands."

A) Demands
B) Perception
C) Coping
D) Feedback

Answer 3

Perception

Question 4

Coping skills are a function of:

A) Maturity and spontaneity
B) Knowledge and power
C) Experience and training
D) Motivation and confrontation

Question 5

While one task of the negotiator is to reduce stress, according to the text, the negotiator should not totally:

A) Monitor stress
B) Eliminate stress
C) Act rationally
D) None of the above

Question 6

The job of the negotiator is to keep stress levels (hostage taker and hostages) at a ___________ level so the hostage taker's performance is maximized, and hostages do not become overly emotional and act irrationally.

A) Low
B) High
C) Slow
D) Moderate

Question 7

At which level on the stress continuum does problem-solving and performance deteriorate quickly?

A) Lower
B) Higher
C) Slower
D) Moderate

Question 8

If negotiators want the hostage taker to consider new ideas that they present directly to him/her, they should present the ideas when he/she is the:

A) Angriest
B) Loudest
C) Hungriest
D) Calmest

Question 9

Stress that is produced by a temporary situation is known as:

A) Long-term stress
B) Acute stress
C) Protracted stress
D) Real stress

Question 10

As corticosteroid levels rise, there is an increase in:

A) Heart rate
B) Sweating
C) Blood pressure
D) All of the above

Question 11

People under stress experience anxiety, increased aggressiveness, frustration, and tension. These fall under which impact of stress?

A) Physiological
B) Behavioral
C) Cognitive
D) Emotional

Question 12

Situational stress is increased for the hostage taker because he/she is responsible for hostages.

Question 13

According to the text, many hostages experience a loss of:

A) Self-respect
B) Muscular control
C) Bladder control
D) All of the above

Question 14

According to the text, _______________ is one of the most beneficial and effective stress mediation techniques.

A) Meditation
B) Education
C) Anxiety
D) None of the above

Question 15

Diet is important for the negotiator in controlling stress. According to the text, the negotiator should eat _____________ meals.

A) Large
B) Medium
C) Small
D) Regular

Question 16

Following an unsuccessful negotiation, negotiators should be emotionally debriefed:

A) Shortly after the incident takes place
B) The day after the incident takes place
C) Before leaving the negotiation area
D) All of the above

Question 17

According to the text, for negotiators, stress reduction should begin:

A) As soon as shots are fired
B) Long before a critical incident begins
C) Upon completion of a negotiation incident
D) As soon as the call goes out

Question 18

The purpose of operational debriefings is to ____________ and ____________ potential problems, not to place blame.

A) Ignore/cover up
B) Rest/identify
C) Deny/continue
D) Identify/solve

Question 19

After the incident in Waco, the FBI established _____________, which is a national database for collecting data after negotiation incidents.

A) SOBAH
B) BOHAS
C) HOBAS
D) Interpol

Question 20

According to the text, negotiators should debrief ______________, whether or not the crisis management team does so.

A) Every month
B) Every incident
C) Every failure
D) Only released hostages

Question 21

To negotiators, when a human life is lost, it violates:

A) Expectations of success
B) The seriousness of the issue
C) The threat to life
D) The chain of command

Question 22

Which of these is not a stage that most traumas involve?

A) Adaptation stage
B) Impact stage
C) Recoil stage
D) Repulsion stage

Question 23

Which stage of trauma begins when negotiators are no longer preoccupied with the incident and return to normal functioning?

A) Adaptation stage
B) Impact stage
C) Recoil stage
D) Repulsion stage

Question 24

A goal of emotional debriefings is to:

A) Prevent PTSD from developing
B) Return the officer to pre-incident level of functioning
C) Alleviate pain associated with the incident
D) All of the above

Question 25

PTSD is a reaction?

A) Extreme stress
B) Defensive
C) Physiological
D) Alarm

Question 26

All of the following are obstacles negotiators may observe in someone with PTSD, EXCEPT?

A) Fragmented thinking
B) Lack of concentration
C) Impulse control problems
D) Mixed emotions