Deck 8: Crisis Management: Negotiating With Special Populations

Question 1

Negotiators are responding to an increased number of incidents because of:

A) Relationship problems
B) People not knowing how to solve a personal crisis
C) Diminished cognitive functioning in people
D) All of the above

Answer 1

All of the above

Question 2

Millennials, and Y and Z generations constitute what percentage of the US population

A) 10%
B) 25%
C) 30%
D) 405%

Answer 2

25%

Question 3

According to the text, for many juveniles, the preferred method of communication with peers is:

A) In-person
B) Verbal
C) Text-messaging
D) Social networking

Answer 3

Text-messaging

Question 4

In the early teen years, juveniles more closely identify with:

A) Members of the same sex
B) Members of the opposite sex
C) No preference shown
D) Members of the family

Question 5

In mid-adolescence (13 to 16-17 years of age), the term projection means:

A) The presentation of an image
B) A forecast of a future situation
C) When something is wrong it is deemed as someone else's fault
D) A plan for a course of action

Question 6

In late adolescence, peer pressure and group affiliation:

A) Increase
B) Decrease
C) Stay the same
D) Rapidly fluctuate

Question 7

According to the text, if the juvenile engages the negotiator in problem-solving life issues, the negotiator should:

A) Re-direct focus on the immediate crisis
B) Allow the discussion to be broadened
C) Discuss issues tangential to the pressing crisis
D) None of the above

Question 8

Many juveniles involved in critical incidents will likely have:

A) Poor learning histories
B) Poor retention rates
C) Inability to process abstract information
D) All of the above

Question 9

When negotiating with a juvenile, it is important to:

A) Focus on becoming a peer rather than a leader
B) Avoid future relevant events that can the juvenile can relate to
C) Keep focus on the immediate crisis
D) Both A and C

Question 10

Which of these was not mentioned in the text as a reason why people join gangs?

A) Safety
B) Affiliation
C) Recognition
D) Organization

Question 11

Negotiators can expect an increase in _________ from the gang member when threats do not work.

A) Aggressiveness
B) Understanding
C) Patience
D) Tolerance

Question 12

According to the text, the fastest growing segment of the U.S. population are:

A) Teens
B) Senior citizens
C) Middle-age individuals
D) Babies

Question 13

The text stated that dementia was composed of _______ stages.

A) Two
B) Three
C) Four
D) Five

Question 14

Most elderly tend to be ___________ people.

A) Evening
B) Morning
C) Night
D) Midday

Question 15

According to the text, sundowning can be reduced in the elderly by:

A) Keeping lights on
B) Keeping the person in familiar surroundings
C) Giving them quiet time
D) All of the above

Question 16

A negotiator who is a __________ is more likely to establish rapport with a warfighter.

A) Psychologist
B) Professional
C) Police officer
D) Veteran

Question 17

Battlemind is described as:

A) An enduring set of behaviors, mental condition, and toughness, and reactions to unique, critical, and stressful situations
B) The thought process that each situation the subject goes into is viewed as a battle
C) A feeling the subject gets when people or things trigger previous memories
D) All of the above

Question 18

PTSD rates for WWII veterans is lower due to troopship rides home were soldiers could decompress and normalize their feelings and experiences.

Question 19

According to the text, if a warfighter goes into "battlemind mode," a negotiator should:

A) Warn that negotiations will cease until the subject calms down
B) Call the subject by their military nickname to calm the situation
C) Watch for and stop impulsive behaviors
D) Explain that he or she has been in the same situation

Question 20

To reduce exposure in officer involved crises, there is pressure on negotiators to resolve the incident:

A) Quickly
B) Quietly
C) Tactically
D) Both A and B

Question 21

Prior history that the negotiator has with the officer in crisis can work against the negotiator.

Question 22

It is best to use a negotiator who has ______ relationship with the officer in crisis.

A) A minimal
B) No prior
C) A strong
D) A long

Question 23

What does assumption of knowledge mean in regard to officer-involved crises?

A) Assuming that the officer in crisis knows what negotiations are about
B) Assuming that the officer in crisis is as smart as the negotiator
C) Assuming that the officer in crisis has the same skill set as the negotiator
D) Assuming that the officer in crisis knows what will happen if he/she doesn't comply

Question 24

According to the text, one can expect rapport building to be __________ in an officer-involved crisis.

A) Automatic
B) Easy
C) Tricky
D) Routine

Question 25

According to the text, while negotiating with police officers, the negotiator should be _________ and _________.

A) Thoughtful; shallow
B) Respectful; competent X
C) Fast; sensitive
D) Demeaning; perfectionistic