Deck 6: Crisis Management: Negotiating With Emotionally Disturbed and Mentally Ill Individuals: Recognition and Guidelines

Question 1

Which of the following was not mentioned in the text as being most frequently involved in hostage incidents?

A) Antisocial personality disorder
B) Paranoid schizophrenics
C) Dissociative identity disorder
D) Manic-depressed psychotics

Answer 1

Dissociative identity disorder

Question 2

Emotionally disturbed is the same as mentally ill.

Answer 2

False

Question 3

Actors in planned sieges are _____________ mentally ill or emotionally upset.

A) Frequently
B) Always
C) Never
D) Rarely

Answer 3

Rarely

Question 4

Mental illness is a ____________ disorder that creates problems with thinking, feeling, and perception that may lead to behavior that is considered bizarre or inappropriate.

A) Personality
B) Brain
C) Thinking
D) Character

Question 5

Personality and behavioral disorders are thought to be a result of:

A) Mental illness
B) Ones dysfunction in developmental processes underlying mental functioning
C) Person's genetic biology
D) Person's experience in life and ways they were taught to deal with the world

Question 6

Using personality issues in negotiations should inform the negotiating team about which strategies and tactics are likely to work and which are:

A) Risky to use
B) Expensive to use
C) Ancient to use
D) Easy to use

Question 7

One way of thinking about emotional disturbances and mental illness is as a:

A) Linear plot
B) Fixed model
C) Continuum
D) Researcher

Question 8

Which one of these was described in the text as tending to be the most volatile and potentially violent incidents with which negotiators must deal?

A) Domestic violence
B) Training exercises
C) Traffic stops
D) None of the above

Question 9

One researcher showed that _______________, who have had an intimate relationship with their victim, use the most violence.

A) Husbands
B) Wives
C) Stalkers
D) Lovers

Question 10

Which of these stages was not mentioned as a part of the three-stage cycle in physical family violence?

A) Violent acting-out
B) Period of calm and reduced tension
C) Conversation
D) Tension-building

Question 11

Dutton (1995) identified how many distinct types of abusers?

A) One
B) Three
C) Five
D) Seven

Question 12

"Brinksmanship" is characterized by:

A) High-stakes bargaining
B) The use of force by both sides during a confrontation
C) Feeling of pressure/high stress
D) All of the above

Question 13

Which of these was not a step in Eddy's (2011) CARS approach when dealing with high-conflict people?

A) Attend with respect
B) Connect with empathy
C) Analyze their reality
D) Contain the threat

Question 14

The FBI (2003) suggested that there are three law enforcement attitudes that get in the way of negotiations. Which one listed below was not one of the three?

A) Haste
B) Flexibility
C) Emotionality
D) Rigidity

Question 15

_______________ tend to be fast-paced, decisive, result-focused, impatient people whose focus is on getting it done now.

A) Followers
B) Expressives
C) Directors
D) None of the above

Question 16

Which side of the brain mediates the "flight, fight, freeze" response?

A) Left
B) Right
C) Middle
D) Rear

Question 17

Avoiding admonishments and giving advice or apologies is best when dealing with:

A) High-conflict personalities
B) Emotions
C) Followers
D) Directors

Question 18

"A pervasive pattern of instability of interpersonal relationships, self-image, and affect, and marked impulsivity that begins in early adolescence" is characteristic of:

A) Anti-social personalities
B) Narcissistic personalities
C) Borderline personalities
D) Compulsive personalities

Question 19

The CIT officer is a mental health ____________________, who can help the team in the absence of a mental health consultant.

A) Guru
B) Professional
C) Consultant
D) Paraprofessional

Question 20

To make contact with a mental health professional (MHP) go smoothly, a negotiator should:

A) Remind the MHP that there is an emergency exception to the confidentiality of his/her client under the law
B) Have opening remarks that include the necessity of asking for the MHP's help
C) Have a prepared list of questions about the patient
D) All of the above

Question 21

Negotiators must remember that paranoid individuals are motived by what?

A) Threats to their survival
B) Threats to their self-esteem
C) Threats to the surrender plan put in place
D) Both A and B

Question 22

All of the below are guidelines for managing the paranoid person except:

A) Paraphrase what you hear without comment or criticism
B) Play into delusions
C) Sidestep delusions
D) Expect rejection and anger

Question 23

"Damage to an individual's memory, affecting their ability to think, concentrate, formulate, to reason and to remember details" describes:

A) Cognitive impairment
B) Alcohol abuse
C) Traumatic brain injury
D) PTSD

Question 24

With proper preparation, the mentally ill should impose no insurmountable issues for negotiators

Question 25

_________________ is the continued use of a substance in spite of clear evidence that it is causing problems for the subject.

A) Heavy using
B) Moderate using
C) Substance dependence
D) All of the above

Question 26

Which of these topics is not covered in traditional negotiator training?

A) Personality disorders
B) Equipment orientation
C) Developmental disabilities
D) Effective speaking

Question 27

What is one thing that Gordon does NOT suggest that negotiators do?

A) Have opening remarks that include asking for mental health professionals help
B) Provide a quick overview of the incident
C) Go into the situation with a open mind
D) Provide contact information to the mental health professional to verify status and legitimacy

Question 28

What are ways that Slatkin suggests managing acute intoxication?

A) Never negotiate for alcohol
B) Repeat words
C) Avoid accusations
D) All of the above