Deck 2: Crisis Management: Crisis Response Team Elements

Question 1

Why should negotiation teams be kept small in number?

A) Better communication
B) Less overall confusion
C) No mistakes about command
D) Less talking while negotiating

Answer 1

Better communication

Question 2

The NIMS/ICS suggests that only____ people is an effective span of control?

A) 3
B) 5
C) 7
D) 1

Answer 2

5

Question 3

All of these are teams working together at a crisis scene except:

A) A crisis response team
B) A negotiation team
C) A tactical team
D) A legal team

Answer 3

A legal team

Question 4

There has been a shift in crisis response from the linear model to a?

A) Synchronized Model
B) Associated Model
C) Spanned Model
D) Webbed Model

Question 5

What is a common problem for negotiation teams?

A) Departments don't have the newest equipment
B) Commanders don't train with the teams
C) No one wants to be a negotiator anymore
D) Hostage takers are becoming more violent

Question 6

Who makes up the triad of command?

A) The police chief, the mayor, and the DA
B) The highest-ranking officer on scene, the DA, and the mayor
C) The tactical commander, the negotiation commander, and the on-scene commander
D) The tactical commander, the negotiation commander, and the chief of police

Question 7

NIMS is designed for the federal government to take over the scene.

Question 8

According to the text, the two major types of planning for a crisis event are:

A) Strategic and tactical
B) Financial and material
C) Personnel and equipment
D) None of the above

Question 9

Negotiation teams should follow a ____________ model of training.

A) Specific
B) Direct
C) Indirect
D) General

Question 10

What is the first question that should be asked by a negotiator when preparing to negotiate?

A) Is the tactical team in place a ready to move?
B) Who is in command of me?
C) What kind of incident is this?
D) How long will this last?

Question 11

REACCT stands for Recognition, Engaging, Assessing, Controlling, Contracting, and:

A) Tactics
B) Transferring
C) Timing
D) Team work

Question 12

Who should do the debriefing?

A) The triad of command
B) The chief of police
C) The SWAT commander
D) The negotiation commander

Question 13

The pipeline between the primary negotiator and the team is the:

A) Intelligence officer
B) Negotiation commander
C) Mental health consultant
D) Secondary negotiator

Question 14

Team leaders are selected by

A) Rank
B) Experience
C) Job title
D) None of the above

Question 15

According to the text, a negotiator should also be on the SWAT team.

Question 16

Who should conduct negotiator job interviews?

A) The team members
B) The team commander
C) The chief of police
D) The human resources officer

Question 17

According to the text, training should occur:

A) All at once
B) Spread out over the year
C) Every other year
D) After the first on-site experience

Question 18

What is one advantage to external training?

A) It's a vacation for the negotiators.
B) It is cheaper than internal training.
C) It gives negotiators a chance to develop working relationships.
D) It gives the negotiators a mental break from the stress of real negotiations.

Question 19

Role-playing exercises should be:

A) Spontaneous
B) Scripted
C) Acted out with other negotiators as suspects
D) None of the above

Question 20

The Fishbowl exercise is used to develop?

A) Teamwork
B) Equipment skills
C) Leadership skills
D) Active listening

Question 21

What should NOT be focused on when reviewing a case study?

A) A positive outcome
B) A negative outcome
C) The strategies used by the officers
D) The time of the crisis situation

Question 22

The primary negotiator should listen to the bug if one was placed in a throw phone.

Question 23

What is the most dangerous time for the tactical team?

A) Surrender
B) Giving supplies
C) Setting a perimeter
D) Release of a hostage

Question 24

What is one of the most useful pieces of equipment for a negotiation team?

A) A bugged throw phone
B) A vehicle of operations
C) A situation board
D) A bullhorn

Question 25

What are the three major responsibilities of the tactical team?

A) Apprehension, perimeter, and equipment
B) Perimeter, apprehension, and sniper/observer
C) Equipment, sniper/observer, and perimeter
D) Apprehension, equipment, sniper/observer

Question 26

All the following are guidelines for developing a working team except?

A) Limit the size of the team
B) Hold each other accountable
C) Use the power of positive feedback, recognition, and reward
D) Set and pursue long term tasks

Question 27

The ten most common mistakes fall under all categories except which?

A) Negotiator skills and techniques
B) Negotiation team management
C) Post incident debriefing
D) Critical incident management

Question 28

The tactical team has other responsibilities during an incident that fall outside the negotiating team's

Question 29

According to the text, a characteristic that distinguishes experienced negotiators from street officers is

A) Use of discretion
B) active listening skills
C) ability to work as a team
D) years of service

Question 30

According to the text, what is the most effective situation board?

A) large screen LED monitors
B) white dry-erase boards with dark colors
C) chalkboard
D) single sheets of paper taped to wall