Question 1

Collective Rationalization is a mindset about being rational. The &#34;reasoning&#34; is backed with information that supports the existing position. This is a symptom of:&#10;A) Groupthink&#10;B) Productive innovation&#10;C) Creativity&#10;D) Diversity&#10;E) None of the above.

Accepted Answer

Collective Rationalization is a symptom of Groupthink, where members of a group prioritize consensus and harmony over critical evaluation, often ignoring contradictory information and warnings.

Question 2

----------- is a type of internal research that can take many forms and discovers organizational communication behaviors as well as attitudes and beliefs about relevant issues.&#10;A) Customer situational analysis&#10;B) Segment strategy&#10;C) Internal communication audit&#10;D) External communication audit&#10;E) Both c and d.

Accepted Answer

An internal communication audit is a type of internal research that examines organizational communication behaviors, attitudes, and beliefs about relevant issues within the organization.

Question 3

What is structural fault?&#10;A) This denotes an organization structure that precludes the communication of information&#10;B) This is an inability to scale up&#10;C) This is an inability to scale down&#10;D) This is an ineffective core competency&#10;E) All of the above.

Accepted Answer

Structural fault refers to issues within an organization's structure that prevent effective communication of information. It highlights problems in the organizational design that hinder the flow of information, which is crucial for decision-making and efficient operations. Scaling issues and core competency effectiveness are not directly related to structural faults.

Question 4

What is the optimal group size that provides an opportunity for every group member to communication?&#10;A) 50&#10;B) 35&#10;C) 100&#10;D) 40&#10;E) 20.

Accepted Answer

The optimal group size for effective communication and ensuring every member has the opportunity to participate is generally considered to be around 20. This size allows for manageable discussions, where everyone can contribute without the group becoming too large to manage or individuals feeling overlooked.

Question 5

____________,__________, and_____________are important considerations when using communication technologies.&#10;A) Awareness, understanding, and knowledge&#10;B) Competence, trust, and credibility&#10;C) Awareness, competence, context&#10;D) Both a and b&#10;E) None of the above.

Accepted Answer

Awareness, competence, and context are crucial for effective communication using technologies, as they ensure messages are appropriately tailored and understood within the given situation.

Question 6

The process by which group cohesiveness dominates individual freedom of expression is known as:&#10;A) Collectivization&#10;B) Deindividualization&#10;C) Individualization&#10;D) Bifurcation&#10;E) None of the above.

Accepted Answer

Deindividualization refers to the process where individual identities and personal responsibilities become less perceptible in group settings, often leading to a suppression of personal freedoms in favor of group cohesion and norms.

Question 7

---------------- occurs when communicators are also affected by the message that they convey.&#10;A) Collectivization&#10;B) Deindividualization&#10;C) Individualization&#10;D) Bifurcation&#10;E) Autocommunication.

Accepted Answer

Autocommunication occurs when the sender of a message is also the receiver, effectively being influenced by the message they convey. This concept is often seen in biological contexts, such as an animal using echolocation to navigate, but can also apply to human communication in a metaphorical sense, where individuals "talk to themselves" or reflect on their own messages.

Question 8

Predictable or repeat process organizations are conducive to hierarchical structures where decision-making and communication follow the hierarchy. This type of organization is a ---------- system.&#10;A) Centralized&#10;B) Decentralized&#10;C) Flat&#10;D) Federated&#10;E) None of the above.

Accepted Answer

Predictable or repeat process organizations that are conducive to hierarchical structures where decision-making and communication follow the hierarchy are typically centralized systems. In such systems, decision-making authority is concentrated at the top levels of management.

Question 9

Fluid, crisis-related, or creative organizations are often ------------ . In these workplaces, the individuals have greater discretion and decision-making options, as well as increased opportunity for two-way communication with those in lateral positions, in higher management/leadership roles, and with the rank and file.

A) Centralized
B) Decentralized
C) Flat
D) Federated
E) None of the above.

Accepted Answer

Decentralized organizations allow for greater discretion and decision-making at various levels, promoting two-way communication and flexibility, which is characteristic of fluid, crisis-related, or creative environments.

Question 10

Which one of the following is not an internal communication best practice?&#10;A) Communication content regularly&#10;B) Keep people on their toes&#10;C) Maintain a manager/supervisor focus&#10;D) Communicate a narrative&#10;E) None of the above.

Accepted Answer

Keeping people on their toes is not considered a best practice in internal communication. Effective internal communication should aim to provide clarity, reduce uncertainty, and foster a supportive environment rather than keeping employees in a state of constant alertness or uncertainty.

Deck 11: Internal Messaging