Question 1

Select the odd one out.&#10;A)Understanding the labour market&#10;B)Staff performance&#10;C)Staff perception of the tourism industry&#10;D)Job descriptions

Accepted Answer

Options A, B, and D are directly related to HR management practices, focusing on understanding the labor market, evaluating staff performance, and defining job roles. Option C, "Staff perception of the tourism industry," is more related to employees' views and attitudes towards the industry they work in, making it the odd one out as it doesn't directly pertain to HR management functions.

Question 2

Hard approaches to HRM are less likely to comprise a concern for&#10;A)Staff development&#10;B)Wage costs&#10;C)Directing staff&#10;D)Managerialism

Accepted Answer

Hard approaches to HRM focus on the strategic, quantitative aspects of managing the human resources in a way that aligns with the organization's goals, often emphasizing cost efficiency, productivity, and control. This approach is less likely to prioritize staff development, as it views employees more as resources to be managed for optimal performance rather than assets to be developed through training and career growth opportunities.

Question 3

In issues of workforce development, Baum (2016) identified 3 interconnected domains. Which of these is not one of the domains?&#10;A)Meso&#10;B)Major&#10;C)Micro&#10;D)Macro

Accepted Answer

Baum (2016) identifies three interconnected domains in workforce development: micro, meso, and macro. The term "Major" is not one of the domains Baum discusses.

Question 4

The acronym WTTC stands for&#10;A)World Tourism and Travel Council&#10;B)World Tourist Travel Corporation&#10;C)World Travel and Tourism Council&#10;D)World Traveller and Tourist Council

Accepted Answer

The correct acronym for WTTC stands for World Travel and Tourism Council, which is an organization focused on the travel and tourism industry globally.

Question 5

A tourism SME will typically employ&#10;A)More than 15 people&#10;B)Up to 25 people&#10;C)Between 24 to 50 people&#10;D)Less than 10 people

Accepted Answer

A tourism SME will typically employ less than 10 people.

Question 6

Select the odd one out. A small tourism firm will typically adopt:&#10;A)A short-term planning horizon&#10;B)A long-term corporate strategy&#10;C)Be reactive to situations&#10;D)Communicate infrequently

Accepted Answer

Small tourism firms often adopt short-term planning horizons, are reactive to situations, and communicate frequently due to their size and the need to adapt quickly to market changes. A long-term corporate strategy is less common in small firms due to the need for flexibility and the challenges of predicting the future in a volatile industry.

Question 7

The tools used to add value to staff as employees do not comprise&#10;A)Prescriptive job descriptions&#10;B)Induction&#10;C)Appraisal&#10;D)Empowerment

Accepted Answer

Prescriptive job descriptions, while important for clarifying roles and responsibilities, do not inherently add value to staff as employees in the way that induction, appraisal, and empowerment do. These latter tools are designed to develop, motivate, and engage employees, thereby directly adding value to them.

Question 8

Which author pioneered the study of emotional labour?&#10;A)Baum&#10;B)Ram&#10;C)Smith&#10;D)Hochschild

Accepted Answer

Arlie Russell Hochschild is credited with pioneering the study of emotional labor, particularly through her 1983 book "The Managed Heart," where she explores how employees manage their emotions in service-oriented professions.

Question 9

Select the odd on out. Future business needs in the tourism sector will comprise&#10;A)A need for new skills&#10;B)A need for better communication skills&#10;C)A reliance upon existing profit margins&#10;D)An understanding of green and sustainability skills

Accepted Answer

Options A, B, and D all suggest a need for development or improvement in skills and understanding to meet future business needs in the tourism sector. Option C, "A reliance upon existing profit margins," is the odd one out as it suggests maintaining the status quo rather than adapting or improving to meet future needs.

Question 10

The three areas of E-HRM do NOT include:&#10;A)Operational issues&#10;B)Strategic issues&#10;C)Tranformational issues&#10;D)Relationship issues

Accepted Answer

The answer of The three areas of E-HRM do NOT...

Deck 11: Process Re-Designengineering