Question 1

Which is the odd one out?&#10;A)Impressions&#10;B)Connections&#10;C)Exceptionals&#10;D)Inspectors

Accepted Answer

All other options end in "-ions" while "Inspectors" does not.

Question 2

Which of the following is not a key factor affecting small firm growth in the early years of development?&#10;A)Cash flow&#10;B)Staffing&#10;C)Growth strategy&#10;D)Management skills

Accepted Answer

Growth strategy, while important, is not typically considered a key factor affecting small firm growth in the early years as much as cash flow, staffing, and management skills. These latter factors directly impact the day-to-day operations and survival of a new business, whereas growth strategy is more about long-term direction.

Question 3

Select the statement which is FALSE in relation to the factors promoting the growth of social enterprise in tourism&#10;A)A rise in public sector support and funding for tourism&#10;B)Growing public donations to charities&#10;C)A rise in corporate social responsibility&#10;D)The inability of governments to solve social problems

Accepted Answer

A rise in public sector support and funding for tourism&#10;

Question 4

Which of the following is NOT a key author on entrepreneurship?&#10;A)Drucker&#10;B)Baum&#10;C)Casson&#10;D)Porter

Accepted Answer

The answer of Which of the following is NOT a...

Question 5

Which of the following statements is FALSE?&#10;A)Innovation originates from the term innovato&#10;B)Innovation means to 'create something new'&#10;C)Innovation is essential to maintaining a high quality visitor experience&#10;D)Innovation is dependent upon human creativity

Accepted Answer

The term "innovation" does not originate from "innovato." It derives from the Latin word "innovatus," which means to renew or change.

Question 6

Innovation in tourism can occur&#10;A)At the level of an organisation&#10;B)At a destination level&#10;C)Within the visitor experience&#10;D)In the way tourists interact with other tourists

Accepted Answer

The answer of Innovation in tourism can occur&#10;A)At the level...

Question 7

Which company extols the virtues of exceptional service?&#10;A)Holiday Inn&#10;B)Universal&#10;C)Disney&#10;D)Cendant

Accepted Answer

Disney is renowned for its exceptional customer service, often going above and beyond to create magical experiences for its guests. This commitment to service is a core aspect of their brand identity.

Question 8

Business resilience can be defined in terms of the following characteristics.&#10;A)Organisational reliability&#10;B)Responses to organisational threats&#10;C)Reduction of supply chain vulnerabilities&#10;D)Guaranteeing corporate profitability

Accepted Answer

The answer of Business resilience can be defined in terms...

Question 9

According to Weppen and Cochrane (2012), the key success factors in social entrepreneurship operation in tourism does NOT include:&#10;A)Awareness of market conditions&#10;B)Level of public sector support&#10;C)Good leadership&#10;D)Need for a good product or experience

Accepted Answer

Level of public sector support is not a key success factor in social entrepreneurship operation in tourism.

Question 10

Select the odd one out. Among the characteristics of social entrepreneurship are:&#10;A)Generation of profits for shareholders&#10;B)A focus on innovation&#10;C)Meeting unmet needs&#10;D)Generation of profits to reinvest in the business

Accepted Answer

Social entrepreneurship primarily focuses on innovation, meeting unmet needs, and reinvesting profits into the business to further social objectives, rather than generating profits for shareholders.

Deck 12: Quality Management Systems