Deck 10: Project Quality Management

Question 1

Quality of a product implies:

A) high cost that is usually reflected in a high selling price
B) none of the above adequately defines the term "quality"
C) superior reliability and, in the event of a failure, excellent maintainability
D) proper inspection before the product is shipped
E) absence of risk that legal action would be taken against the supplier

Answer 1

none of the above adequately defines the term "quality"

Question 2

Self control refers to:

A) the self-discipline and willpower of the quality manager
B) a personality trait of the project manager
C) automated manufacturing processes to ensure that nothing would go wrong
D) a situation where team members are sufficiently trained and motivated and have authority to take corrective actions
E) a project manager that does not have to report the quality, schedule and cost performance of a project to stakeholders

Answer 2

a situation where team members are sufficiently trained and motivated and have authority to take corrective actions

Question 3

Quality planning should be done:

A) only after scheduling the project so that it would be obvious when quality actions such as inspection are needed
B) before scope definition, scheduling and budgeting of the project
C) independently by the quality manager but at the same time as scheduling is done by the project manager
D) as an integrated part of project planning
E) by the project manager just before inspection and testing

Answer 3

as an integrated part of project planning

Question 4

Quality control is best defined as:

A) ensuring that the project deliverables or end items would be acceptable to the customer
B) the process of ensuring that quality assurance is performed according to the quality plan to ensure conformance to specifications (set by the organization performing the project) and to eliminate the causes of specific problems
C) continuous improvement activities that contribute to the project management maturity of the organization and provide benefit to both future and current projects
D) the process of keeping track of design information and changes and ensuring that everyone involved with the project or its end product has the most current design information
E) Decisions regarding standards and specifications to be met

Question 5

Configuration management is:

A) a process of updating specifications
B) a process and procedures to keep track of changes in a design and insure everyone involved has the most current information
C) a system for approval of waivers, deviations and modifications
D) a process for defining the end-item system and ensuring that it complies with specifications

Question 6

Audit refers to:

A) financial aspects of a project and has little to do with quality management
B) verification that work and systems comply to prescribed processes, procedures and specifications
C) informal investigations into the quality processes
D) investigations into the managerial systems but not into technical processes such as manufacturing processes
E) investigations into technical processes such as manufacturing processes but not into the managerial systems

Question 7

A subcontractor objects to an audit that is to be performed by the quality department of the main contractor. The procurement manager should explain to the subcontractor that the objective is to:

A) verify adherence to prescribed procedures
B) help the subcontractor obtain six sigma levels of quality
C) help the subcontractor document the lessons learned on the project
D) ensure correctness of the subcontractor's financial statements
E) meet the requirements for ISO 9001 accreditation of the main contractor

Question 8

The primary purpose of classification of characteristics is to:

A) prioritize characteristics by impact or importance to enable a cost-effective approach to quality assurance
B) indicate which characteristics need not be inspected
C) indicate which nonconformities could be waived
D) indicate which characteristics are easy to inspect so that inspection can be done cost-effectively
E) indicate which characteristics have narrow tolerances (little acceptable variability)

Question 9

Failure Mode and Effect Analysis is:

A) a technique to determine the ways in which a technical system might fail (including the behavior of people) and the effects that identified failures would have on the performance, safety of the system and its environment
B) a technique to analyze the mode in which equipment has failed and the effect it has caused
C) neither off the above

Question 10

Which of the following presents information in order of priority to assist focusing on the most critical ones?

A) Ishikawa diagram
B) Cause and effect diagram
C) Pareto diagram

Question 11

The Pareto principle states that:

A) The majority of nonconformities are caused by a relatively small percentage of the total set of problems. Improvement efforts should be focused on these critical problems.
B) It is normally only cost-effective to correct 80% of defects, the other 20% is not worth correcting
C) Quality management causes 80% of all problems on a typical project
D) The Pareto chart is the most important of the seven basic tools of quality control.