Question 1

Functional coordination is one important reason for communicating with:&#10;A)Superiors&#10;B)Peers&#10;C)Subordinates&#10;D)Employees' unions

Accepted Answer

Functional coordination often involves communicating with peers to ensure that different parts of an organization work together effectively.

Question 2

Communication with superiors involves:&#10;A)Directions&#10;B)Orders&#10;C)Complaints&#10;D)Instructions

Accepted Answer

Complaints&#10;

Question 3

Listening has been identified as one of the &#34;seven habits of highly effective people&#34; by :&#10;A)Lundsteen&#10;B)Stephen Covey&#10;C)Lee Iacocca&#10;D)Tom Peters

Accepted Answer

Stephen Covey is the author of "The 7 Habits of Highly Effective People," where he identifies key habits for personal and professional success, including effective listening.

Question 4

The most basic type of listening is known as :&#10;A)Discriminative listening&#10;B)Comprehension listening&#10;C)Appreciative listening&#10;D)Evaluative listening

Accepted Answer

Discriminative listening is the most basic type of listening, where the listener distinguishes between different sounds, tones, and pitches. It is foundational to all other types of listening because it involves the most fundamental aspect of listening: the ability to detect sound differences.

Question 5

Dialogic listening is also known as:&#10;A)Empathetic listening&#10;B)Therapeutic listening&#10;C)Relational listening&#10;D)Active listening

Accepted Answer

The answer of Dialogic listening is also known as:&#10;A)Empathetic listening&#10;B)Therapeutic...

Question 6

Readability is determined mainly by :&#10;A)Punctuation&#10;B)Length of words&#10;C)Active and passive voice&#10;D)Spelling

Accepted Answer

Readability is often determined by the length of words and sentences, as shorter words and sentences are generally easier to read and understand.

Question 7

FOGINDEX is used to measure:&#10;A)Clarity of message&#10;B)Courtesy of message&#10;C)Readability of message&#10;D)All the above.

Accepted Answer

The FOG Index is specifically designed to measure the readability of a text, indicating how easy or difficult it is to understand the message.

Question 8

A message may be understood by an average educated person, if FOGINDEX is:&#10;A)More than 15&#10;B)Less than 15&#10;C)Negative&#10;D)Zero

Accepted Answer

The FOG Index measures the readability of English writing. A FOG Index of less than 15 suggests that a text can be understood by an average educated person, indicating the text is relatively easy to read. Higher values indicate more complexity and lower readability.

Question 9

The main objective of communication is:&#10;A)Information and persuasion.&#10;B)Skill and personality development.&#10;C)Control and management.&#10;D)Need.

Accepted Answer

The main objective of communication is to share information and persuade others. This involves conveying messages clearly and effectively to achieve a desired outcome or understanding.

Question 10

The downward communication flow from&#10;A)A subordinate to a superior.&#10;B)A subordinate to a subordinate.&#10;C)A superior to a superior.&#10;D)A superior to a subordinate.

Accepted Answer

Downward communication flows from a superior to a subordinate, as it involves instructions, feedback, or information moving from higher levels of the organizational hierarchy to lower levels.

Question 11

Gossip and rumour are part of ---------communication.&#10;A)Formal.&#10;B)Informal.&#10;C)Horizontal.&#10;D)Vertical.

Accepted Answer

The answer of Gossip and rumour are part of ---------communication.&#10;A)Formal.&#10;B)Informal.&#10;C)Horizontal.&#10;D)Vertical....

Question 12

Examples of oral communication----------&#10;A)Letter.&#10;B)E-mail.&#10;C)Telephone.&#10;D)Fax.

Accepted Answer

The answer of Examples of oral communication----------&#10;A)Letter.&#10;B)E-mail.&#10;C)Telephone.&#10;D)Fax....

Question 13

Which one is an effective audio-visual communication.&#10;A)Cinema.&#10;B)Television.&#10;C)Drama&#10;D)All the above.

Accepted Answer

The answer of Which one is an effective audio-visual communication.&#10;A)Cinema.&#10;B)Television.&#10;C)Drama&#10;D)All...

Question 14

Advantage of written communication&#10;A)Save time.&#10;B)Save money.&#10;C)Permanent reco

Accepted Answer

The answer of Advantage of written communication&#10;A)Save time.&#10;B)Save money.&#10;C)Permanent reco...

Question 15

Written communication doesn't includes&#10;A)Reports&#10;B)Forms.&#10;C)Notice.&#10;D)None of these.

Accepted Answer

The answer of Written communication doesn't includes&#10;A)Reports&#10;B)Forms.&#10;C)Notice.&#10;D)None of these....

Question 16

Communication saves time in:&#10;A)Internal communication.&#10;B)Interview.&#10;C)Oral communication.&#10;D)Schedule.

Accepted Answer

The answer of Communication saves time in:&#10;A)Internal communication.&#10;B)Interview.&#10;C)Oral communication.&#10;D)Schedule....

Question 17

. ............... refers to mental disturbances&#10;A)Coherence&#10;B)Notion&#10;C)Distraction&#10;D)Psychological noise

Accepted Answer

The answer of . ............... refers to mental disturbances&#10;A)Coherence&#10;B)Notion&#10;C)Distraction&#10;D)Psychological noise...

Question 18

Mental turbulence refers to:&#10;A)Inability to understand&#10;B)Confusion in the mind of receiver&#10;C)Confusion in the mind of sender&#10;D)Inability to speak

Accepted Answer

The answer of Mental turbulence refers to:&#10;A)Inability to understand&#10;B)Confusion in...

Question 19

The clarity in communication could be achieved by which of the following techniques?&#10;A)Choose words that are short, familiar and conversational.&#10;B)Construct effective sentences and paragraphs.&#10;C)Achieve appropriate readability.&#10;D)All the above

Accepted Answer

The answer of The clarity in communication could be achieved...

Question 20

In empathetic communication, we can:&#10;A)Probe&#10;B)Respond to the feelings&#10;C)Interpret&#10;D)advice

Accepted Answer

The answer of In empathetic communication, we can:&#10;A)Probe&#10;B)Respond to the...

Question 21

Conciseness of message refers to:&#10;A)Crispness&#10;B)Comprehensiveness&#10;C)Specificity&#10;D)Brevity

Accepted Answer

The answer of Conciseness of message refers to:&#10;A)Crispness&#10;B)Comprehensiveness&#10;C)Specificity&#10;D)Brevity...

Question 22

Errors in language, grammar or visual representation of facts take away:&#10;A)Clarity&#10;B)Correctness&#10;C)Crispness&#10;D)Conciseness

Accepted Answer

The answer of Errors in language, grammar or visual representation...

Question 23

__________ is the process of exchanging messages between a seller and a customer.&#10;A)Organisational communication&#10;B)Business Communication&#10;C)Managerial communication&#10;D)Professional communication

Accepted Answer

The answer of __________ is the process of exchanging messages...

Question 24

Listening, reading, speaking and writing are all types of :&#10;A)Communication skills.&#10;B)Emotional barriers.&#10;C)Evaluation techniques.&#10;D)Nonverbal communication.

Accepted Answer

The answer of Listening, reading, speaking and writing are all...

Deck 2: Communication and Listening Skills