Deck 9: Business Communication and Presentation Strategies

Question 1

The business letter that neither please nor displease the receiver, but are received with interest are known as

A)good news letter
B)praising letter
C)routine letter
D)all the above.

Answer 1

routine letter

Question 2

For analysing readability of a communication, ................. is calculated

A)fischer's index
B)pachees index
C)fog index
D)any of the above

Answer 2

fog index

Question 3

The purpose of a -------------- is to help the management identify the reasons underlying a situation that management already know.

A)report
B)memos
C)letters
D)circulars

Answer 3

report

Question 4

Which of the following is /are element of body of a business report?

A)glossary
B)cover letter
C)recommendation
D)executive summery

Question 5

Which of the following is not an element of front matters of business report?

A)introduction
B)cover letter
C)acknowledgement
D)table of contents

Question 6

Which of the following is not an element of back matters of business report?

A)appendix
B)list of references
C)bibliography
D)conclusion

Question 7

Which of the following is not a basic part of report?

A)introduction
B)discussion
C)executive summery
D)glossary

Question 8

Which of the following is a basic part of report?

A)cover
B)recommendation
C)title page
D)glossary

Question 9

------------ indicates the hierarchy of topics and their sequences.

A)appendix
B)list of references
C)bibliography
D)table of contents

Question 10

A------------ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words

A)appendix
B)list of references
C)bibliography
D)glossary

Question 11

Which is NOT one of the three purposes for giving oral presentations?

A)to persuade
B)to debate
C)to build goodwill
D)to inform

Question 12

Which of the following is an informative presentation?

A)promoting a new service that your company is offering
B)convincing customers to upgrade to a higher level of service
C)demonstrating three successful sales techniques to new employees
D)entertaining the audience to stroke the customers' egos

Question 13

A presentation designed to entertain and validate the audience is a(n)

A)persuasive presentation.
B)informative presentation.
C)oral presentation.
D)goodwill presentation.

Question 14

All of the following would be examples of persuasive presentations EXCEPT

A)selling a company's service to a new client.
B)changing an audience's opinion to secure enough votes for an innovative new policy.
C)stroking the audience's egos to validate their commitment to the organization.
D)convincing upper management to accept a proposal for hiring additional personnel.

Question 15

Which of the following purposes of an oral presentation is specific in nature?

A)"this presentation will cover interpersonal skills, telephone etiquette, and up selling."
B)"this presentation will show that some departments are not providing high levels of customer service."
C)"this presentation will cover customer service."
D)"this presentation will explain why customers are so important to the success of the company."

Question 16

An oral message is preferable to a written one when one of the goals is to

A)report many specific details of a law, policy, or procedure.
B)present extensive or complex financial data.
C)modifies a proposal that may not be acceptable in its original form.
D)minimize undesirable emotions.

Question 17

The speaker presents questions or issues that both speaker and audience have agreed on in advance. This is characteristic of a(n)

A)powerpoint presentation.
B)guided presentation.
C)interactive presentation.
D)monologue presentation.

Question 18

Good strategies for planning oral presentations include all of the following EXCEPT

A)learning about the physical conditions in which you will be speaking.
B)analyzing the audience and adapting the message to them.
C)incorporating proper headings and paragraph indentation.
D)simplifying what you want to say.

Question 19

How many points should you limit yourself to in a typical presentation?

A)one
B)three
C)eight
D)there is no limit.

Question 20

Which of the following does NOT involve communicating in the workplace?

A)answering customer letters
B)listening to instructions
C)lifting heavy boxes
D)working on a team project

Question 21

Which of the following is an example of nonverbal communication?

A)an online blog where employees in different cities can share ideas
B)a company logo designed to project the organization's image
C)an e-mail message reminding employees of an upcoming staff meeting
D)a phone call from an attorney to a client

Question 22

Effective business communication

A)decreases the number of positive responses to requests on the first try.
B)increases reading time.
C)increases the time that it takes disagreements to surface.
D)builds a positive image of your organization.

Question 23

Which of the following is an example of an internal document?

A)a performance appraisal of an employee after his first six months on the job
B)a corporation's annual report released at the end of the year
C)a claims adjustment letter that grants a refund to a customer for a faulty product
D)a price quote for the purchase of new computers

Question 24

Which of the following is an external audience of an organization?

A)peers
B)superiors
C)subordinates
D)stockholders

Question 25

Organizations expect writing to be professional and free from typographical and grammatical errors, so it makes sense to

A)rely exclusively on spell check software programs.
B)depend on secretaries to do all of your writing.
C)edit and proofread your written documents carefully and more than once.
D)have documents sent out to a professional printer to have copies made

Question 26

Writing skills for professionals in the workplace

A)are rarely used because the internet has significantly reduced the need to write
B)are not required because secretaries do most of the writing for professionals.
C)are not necessary since form letters and pre-designed templates are now available.
D)are a key job requirement that is frequently listed in professional job descriptions.

Question 27

When writing is not as good as it could be, you and your organization pay the price in all of the following EXCEPT:

A)ineffective results
B)reduced workload
C)wasted time
D)lost goodwill

Question 28

The primary purpose of a document that is written to convince readers to change their opinions is to

A)answer a question
B)building goodwill
C)persuade
D)inform

Question 29

Which of the following is NOT an important aspect of working in teams?

A)drawing on each team member's strengths
B)resolving conflicts constructively
C)cooperating with others
D)assigning your work to others

Question 30

Information overload

A)keeps people well informed and up to date
B)forces people to be selective about the messages they open and read.
C)is a primary purpose of informative and positive messages.
D)ensures that people get all the important information that they need