Deck 4: Design and Improvement

Question 1

Firms that target customers who value short response times need to be _________.

A)Located near consumers
B)Located far from consumers
C)Able to move from one place to another
D)All of the above.

Answer 1

Located near consumers

Question 2

Outbound transportation costs per unit have a tendency to be higher than inbound because _____________.

A)Outbound lot sizes are larger
B)Outbound lot sizes are heavier
C)Outbound lot sizes need more space
D)All of the above.

Answer 2

All of the above.

Question 3

Total logistics costs are made up of ____________.

A)Inventory costs
B)Transportation costs
C)Facility costs
D)All of the above.

Answer 3

All of the above.

Question 4

What is/are the primary measure(s) used to evaluate different delivery network designs?

A)Customer service.
B)Cost components.
C)Both of the above.
D)None of the above.

Question 5

The biggest advantage of drop shipping is its ability to __________ at the manufacturer's.

A)Centralize inventories
B)Capitalize profits
C)Hold large amount of backlog
D)All of the above

Question 6

Response times tend to be _____ when drop shipping is used.

A)Shorter
B)Longer
C)Neither
D)Average

Question 7

__________ is suited for a large variety of low demand, high value items where customers are willing to wait for delivery and accept several partial shipments.

A)Drop shipping
B)Direct shipping
C)Line shipping
D)Direct line shipping

Question 8

In direct shipping, ________ has an output of lower costs due to aggregation.

A)Merchandise
B)Goods Sold
C)Inventory
D)All of the above.

Question 9

When compared to drop shipping, direct shipping has a ________ response time.

A)Longer.
B)Shorter.
C)Equal.
D)None of the above.

Question 10

A sophisticated information infrastructure is needed to allow ___________.

A)In transit merge
B)Out transit merge
C)In and Out transit merge
D)Backlog merge

Question 11

Relative to manufacturer storage, ________ will require a higher level of inventory.

A)Distributor storage
B)Retailer storage
C)Vendor storage
D)All of the above.

Question 12

___________ creates new business designs and removes miscommunication and inter organizational tension.

A)Integrated Supply Chain Management
B)Inter-Organization Management
C)Customer Relationship Management
D)Supplier Relationship Management

Question 13

Integrated Supply Chain Management provides unique opportunities for creating added consumer value, which leads to ________

A)Attaining faster innovation
B)Lowering costs
C)Greater flexibility
D)All of the above.

Question 14

A balanced supply chain segmentation approach requires the identification of reasonably sized groupings of customers that have _______________.

A)Similar requirements and expectations
B)Similar size and wants
C)Different desires and wants
D)None of the above.

Question 15

A vital technique in measuring supply chain opportunities is gathering key information from customers through customer service surveys. Well-designed customer service surveys accomplish several things, including:

A)Speed of delivery.
B)Delivery reliability.
C)Order completeness.
D)All of the above.

Question 16

ISCM implementation creates unique opportunities for the technology aspect of the function. Which of the following is a way ISCM helps technology?

A)Implementation of databases.
B)Use of state-of-the-art equipment.
C)Implementation of Internet.
D)Implementation of OBAs.

Question 17

The starting point of an effective supply chain in its design and rollout is gaining detailed knowledge of __________.

A)Consumer expectations
B)Product placement
C)Consumers' reason of selection
D)All of the above.

Question 18

________ Information is a key to effective supply chain.

A)Subjective
B)Objective
C)Superlative
D)All of the above.

Question 19

________ is the process of analyzing, collecting, and using valuable data about the structure and performance of comparable processes within or across an organization.

A)Objective analysis
B)Benchmarking
C)Segment marking
D)None of the above.

Question 20

_________ provides insight into the profitability of various segments of SCM.

A)Customer segment analysis
B)Chain profitability analysis
C)Customer profitability analysis
D)Chain segment analysis

Question 21

The ____________ is a tool that facilitates valuable knowledge building for current and future improvement efforts.

A)Order-to-knowledge model
B)Order-to-data model
C)Knowledge-to-data model
D)Order-to-cash model

Question 22

When an organizational structure is founded on business partnering concepts, it is important to ensure that _________to cooperation are first removed.

A)External barriers
B)Internal barriers
C)Both
D)None of the above.

Question 23

___________ tools are used to collect and deliver information that support strategic decision making.

A)Strategic business planning
B)Strategic information planning
C)Strategic collection
D)All of the above.

Question 24

In across-channel process, several primary advantages accrue to organizations using cross-channel process teams, such as:

A)Sharing infrastructure competencies
B)Increasing process capabilities
C)Expanding market reach
D)All of the above.

Question 25

___________ are the inter-channel communication and information linkages that are a critical element of effective supply chain management.

A)Developed network links
B)Integrated network links
C)Inter-network links
D)Double line links

Question 26

In ________, an organization makes the conscious decision not to pursue the development of leading-edge practices in every area of the business.

A)Outsourcing
B)Single sourcing
C)Multi sourcing
D)All of the above.

Question 27

Organizations considering outsourcing need to focus not only on the potential effect on their ___________, but also the processes and tasks most likely to be outsourced.

A)Suppliers
B)Consumers
C)Workforce
D)All of the above

Question 28

The ________ includes different technical, functional, or process deficiencies which push in favor of outsourcing options

A)Pull set
B)Push set
C)Opportunity set
D)Variable set

Question 29

The ________ includes different dimensions of competitive differentiation or opportunities in a market.

A)Push set
B)Pull set
C)Opportunity set
D)Variable set

Question 30

The Business Process Redesign helps SCM by ___________.

A)Removing waste from the chain of activities
B)Altering routes to fast delivery
C)Eliminating the risk of theft
D)All of the above.

Question 31

Why is information key to a better SCM design and function?

A)It allows for a holistic approach to SCM.
B)It allows for better logistics results.
C)It promotes a greater outlook on shipment.
D)None of the above.

Question 32

How does the integration of applications in a SCM system benefit all three macro processes?

A)It provides better implementation of shipment records.
B)It provides assistance in decision making.
C)It provides flexibility in SCM and CRM.
D)None of the above.

Question 33

Beside the extensive use of system software, SCM must keep its focus on the supply chain because of __________.

A)Changes in demand and supply.
B)The lethargic behavior of staff that rely on software.
C)Customer landscape changes.
D)All of the above.

Question 34

_________ provides the foundation for transactions and decision-making in SCM.

A)Information
B)Data
C)Statistics
D)All of the above.

Question 35

Which of the following is/are the role/roles technology has played in SRM?

A)Systems can show the current status of operations.
B)Suppliers can communicate with customers in real time.
C)Transactional processes can be automated.
D)All of the above.

Question 36

___________ allows companies to place instantaneous, paperless purchase orders with suppliers/merchants.

A)Electronic Data Interchange (EDI)
B)Enterprise Resource Planning (ERP)
C)Revenue Management
D)Supply Chain Coordination

Question 37

Firms use Enterprise Resource Planning because it _____________.

A)Enables the use of integrated applications to manage SCM.
B)Enables the use of all aspects in production development.
C)Enables easy integration in product manufacturing.
D)All of the above.