Deck 6: Change Management and Implementation

Question 1

A ______ is a useful technique for looking at the advantages and disadvantages of a proposed change.

A) gap analysis
B) force-field analysis
C) systems assessment
D) change analysis

Answer 1

B

Question 2

Unfreezing is specifically mentioned as one of the three stages in ______.

A) the action-research model
B) Lewin's change model
C) Nadler's congruence
D) Kotter's change process

Answer 2

B

Question 3

Increasingly,the failure to successfully implement information systems has to do with

A) the hardware and software of the system
B) the increasingly complex work flow processes
C) the skills of the change leader and the people and organizational issues related to the change
D) the conflict between the HR and marketing departments

Answer 3

C

Question 4

The change agent is a person who is responsible for leading an organizational change or someone who is influential and can communicate and motivate others to accept a change by informal means.

Question 5

______ can be described as a systematic process of applying the knowledge,tools,and resources needed to effect change in transforming an organization from its current state to some future desired state as defined by its vision.

A) Logical design
B) Gap analysis
C) Business assessment
D) Change management

Question 6

Kotter's model of change is an organizational performance model that is built on the view that organizations are and there needs to be a "fit" between the various organizational subsystems for optimal performance.

Question 7

Which of the following are three of the five categories of the key factors related to HRIS implementation failures?

A) leadership, communication, and financial planning
B) leadership, planning, and communication
C) communication, training, and development
D) change management, communication, and finance

Question 8

Getting end users involved in the development of a system can help with user acceptance.

Question 9

Why is communication important in managing a technology change?

Question 10

A person who is responsible for leading an organizational change or someone who is influential and can communicate and motivate others to accept a change by informal means is called a ______.

A) change agent
B) change planner
C) change catalyst
D) action agent

Question 11

Organizational climate is an organization's collective values,beliefs,experiences,and norms that shape the behavior of the group and the individuals within it.

Question 12

Getting end users involved in the development of a system can help with ______.

A) training
B) user acceptance
C) project planning
D) timely implementation

Question 13

A needs analysis indicates the differences between the current state of affairs in the organization and the desired future state.

Question 14

A force field analysis is a useful technique for looking at only the advantages of a proposed change.

Question 15

Running an old system in parallel with a new system has the disadvantage of

A) being a more costly alternative
B) having a longer implementation timeline
C) allowing employees to use the old system instead of moving to the new system
D) being confusing to users

Question 16

Forces for change are ______.

A) internal only
B) external only
C) internal and external
D) global

Question 17

Process management is a systematic process of applying the knowledge,tools,and resources needed to effect change in transforming an organization from its current state to some future desired state as defined by its vision.

Question 18

Systems resistance is a term to describe a common response to any major change initiative,where individuals fail to accept the change and strive to maintain the status quo.

Question 19

An organizational performance model built on the view that organizations are systems and that there needs to be a "fit" between the various organizational subsystems for optimal performance is ______.

A) Kotter's change process
B) Lewin's change model
C) Nadler's congruence model
D) all change models

Question 20

In Kotter's change process,

A) all stages must be worked through in order
B) only relevant stages need to be applied to the change process
C) stages do not overlap
D) stages can be skipped in the interest of completing on time

Question 21

Discuss three reasons why employees might be resistant to change.

Question 22

Why is user acceptance extremely critical in driving the success of an HRIS implementation?

Question 23

Discuss the role of the change agent.

Question 24

What are some of the lessons provided by Kotter's process of leading change?

Question 25

What would you suggest an organization do in terms of communication if they were about to undergo a change in technology?

Question 26

What can be done to reduce resistance to change to a new HRIS?