Deck 3: Listening: What Speakers and Listeners Should Know

Question 1

When you are trying to understand a message,you are at which stage of listening?

A)receive
B)comprehend
C)evaluate
D)interpret

Answer 1

D

Question 2

Listener interpretation and evaluation often depend on the speaker's

A)verbal code.
B)visual code.
C)vocal code.
D)all of these.

Answer 2

D

Question 3

The stage where a listener decides what,if any,party of the speaker's message to retain is the

A)receive stage.
B)evaluate stage.
C)memory stage.
D)respond stage. 

Answer 3

C

Question 4

Critical listening includes an evaluation all of the following EXCEPT

A)the speaker's message.
B)the speaker's clothes.
C)the speaker's credibility.
D)the speakers persuasive appeals.

Question 5

According to research,the best speaking rate to stimulate audience listening is

A)100-175 words per minute.
B)175-225 words per minute.
C)275-300 words per minute.
D)400-800 words per minute. 

Question 6

The statement "this project looks like a winner" is an example of which form of sensory channel?

A)auditory channel
B)kinesthetic channel
C)visual channel
D)positive channel

Question 7

A speaker's credibility depends less on logical proof and more on

A)the listener's perception of the speaker.
B)the listener's understanding of the topic.
C)the speaker's ability to provide supporting material.
D)the listening abilities of the audience. 

Question 8

According to research cited and pictured in the text,the visual and vocal codes account for _______________ of the meaning of the message.

A)31%
B)50%
C)69%
D)75%

Question 9

How people process information and use it to explain the behavior of others is explained by

A)attribution theory.
B)listening distractions.
C)listening stages.
D)paraphrasing.

Question 10

All of the following are suggested as ways to enhance the credibility of your sources EXCEPT

A)use only sources with which your audience is already familiar.
B)clearly describe the qualifications of your sources.
C)show some important quality your sources and listeners have in common.
D)refute expected criticisms of your sources. 

Question 11

Listeners mentally evade persuasive messages that cause them discomfort by

A)deliberately misunderstanding the speaker's message.
B)hearing only the parts of the message they can deal with comfortably.
C)changing the focus of the message so that it doesn't seem to apply to them.
D)all of these.

Question 12

The statement "the project feels like a winner" is an example of which form of sensory channel?

A)auditory channel
B)kinesthetic channel 
C)visual channel 
D)positive channel 

Question 13

In this stage of listening,listeners select or ignore one or more stimuli from the multitude of stimuli that continually bombard us.

A)interpret stage
B)respond stage
C)evaluate stage
D)receive stage

Question 14

When evaluating listener feedback,you should do which of the following?

A)Put feedback cues in context.
B)Resist generalizing from a single listener response.
C)Look for subtle signs of inattention.
D)all of these.

Question 15

The goal of this stage is to assign a value judgment to a message and a speaker.

A)evaluate
B)receive
C)interpret
D)comprehend

Question 16

During a presentation,a listener becomes aware of a conversation behind her when someone says something that sounds like her name.Her shifting attention to the conversation is an example of what stage of listening?

A)evaluate
B)receive
C)interpret
D)comprehend

Question 17

During this stage of listening the listener provides the speaker with feedback.

A)comprehend stage
B)interpret stage
C)evaluate stage
D)comprehend

Question 18

There are six primary stages of listening.

Question 19

The following filters can affect the listener's perception of the speaker.

A)culture
B)gender
C)technology
D)all of these.

Question 20

In this stage of listening,listeners supply meaning to the messages that they have seen,heard,and felt.

A)interpret stage
B)respond stage
C)evaluate stage
D)receive stage

Question 21

When verbal and nonverbal messages conflict,the listener is most likely to believe that the verbal message is the more truthful.

Question 22

Acronyms are helpful to aid memory.

Question 23

During the receive stage of listening a listener is noticing every kind of stimuli in a given context.

Question 24

_______________ describes how people process information and uses it to explain the behavior of others and themselves.

Question 25

The term _______________ denotes the integration of both masculine and feminine characteristics-each used when appropriate to the situation.

Question 26

Discuss the evaluating stage of listening,focusing on judgments listeners make in this stage and personal characteristics that might affect their judgments.

Question 27

The process of listening has five primary stages: receive,_______________,interpret,evaluate,and respond.

Question 28

Culture is a kind of frame of reference.

Question 29

Audience members who are doodling,leaning forward,and making occasional direct eye contact with the speaker are exhibiting signs of _______________.

Question 30

Discomfort when evidence is presented that is contrary to what we believe is called cognitive dissonance.

Question 31

Narratives help to improve listening at the comprehend stage.

Question 32

Although numerous listening filters exist ranging from personal to situational,three main filters require the most speaker adjustment: culture,gender,and

Question 33

Discuss how the three cultural dimensions can contribute to listening differences and misunderstandings.

Question 34

Discuss techniques a speaker can use to improve audience memory during a speech.Provide specific examples of these tools.

Question 35

An individualist culture like the United States put the highest value on group obligations,group memberships,and group goals.

Question 36

People from low-context cultures expect messages to be brief,indirect,and implicit.

Question 37

List and briefly describe/define the five stages of listening.

Question 38

List the six ways that a speaker can take an androgynous approach to speak to all genders in an audience.

Question 39

You can assume that if your audience is staring at you,they are listening attentively.

Question 40

Audience members who are sitting still in a slouched position are exhibiting signs of _______________.