Deck 1: Enterprise Systems and Supply Chain Management

Question 1

An enterprise system that integrates the downstream value chain is:

A)ERP.
B)SCM.
C)CRM.
D)None of the above.

Answer 1

CRM.

Question 2

An enterprise system that integrates the upstream value chain is:

A)ERP.
B)SCM.
C)CRM.
D)None of the above.

Answer 2

SCM.

Question 3

A typical ERP system includes this module:

A)financial accounting.
B)inventory.
C)bill of materials.
D)All of the above.

Answer 3

All of the above.

Question 4

Which of these is not currently listed as marketing an ERP system?

A)Oracle
B)Peoplesoft
C)IBM
D)SAP

Question 5

Systems that communicate across organizational boundaries are:

A)Inter-organizational systems.
B)Intra-organizational systems.
C)Extra-organizational systems.
D)None of the above.

Question 6

An older system that is still of use to an organization despite the need for frequent maintenance is a(n):

A)obsolete system.
B)legacy system.
C)repository.
D)None of the above.

Question 7

The value chain connection between a firm and its suppliers is called:

A)inbound logistics.
B)outbound logistics.
C)SCM.
D)None of the above.

Question 8

The value chain connection between a firm and its customers is called:

A)inbound logistics.
B)outbound logistics.
C)CRM.
D)None of the above.

Question 9

The transportation of finished goods, raw materials, or supplies is:

A)procurement.
B)marketing.
C)production.
D)logistics.

Question 10

Which of these is an important technology used in linking the supply chain?

A)RFID
B)XBRL
C)Http
D)SNMP

Question 11

Which of these is not a mySAP business suite?

A)Product lifecycle management
B)Supply chain management
C)Customer relationship management
D)All of the above are in the suite.

Question 12

Sales force automation software is a subset of which type of software package?

A)ERP
B)CRM
C)SCM
D)None of the above.

Question 13

Legacy systems:

A)often require expensive maintenance.
B)may be difficult to integrate with new systems.
C)use a collection of independent files or databases.
D)All of the above.

Question 14

What is said to be the most important step in implementing an ERP system?

A)Get executive support.
B)Get outside help from experts.
C)Thoroughly train users.
D)Take a multidisciplinary approach to implementation.

Question 15

Internally focused systems support _____________ within the organization.

A)Functional areas.
B)Processes.
C)Activities
D)All of the above

Question 16

Which of the following is not true of (BPR) business process reengineering?

A)Sometimes BPR is needed to lower costs.
B)Sometimes BPR is needed to increase quality.
C)Information technology can be the enabler for radical change.
D)BPR tends to focus on incremental and gradual improvement.

Question 17

Which of the following is not true of problems that can arise when firms within a supply chain do not collaborate?

A)Reduced costs
B)Excessive inventories
C)Missed production schedules
D)Inaccurate manufacturing capacity

Question 18

Which of the following is a function that can help optimize a supply network?

A)Supply chain collaboration
B)Collaborative design
C)Collaborative fulfilment
D)All of the above

Question 19

Which of the following is a recommendation that will successfully implement an enterprise wide system?

A)Secure executive sponsorship.
B)Get help from outside experts.
C)Thoroughly train users.
D)All of the above

Question 20

In the manufacturing industry MRP is the fundamental concept of ___________.

A)sales management.
B)production management.
C)marketing management.
D)human resource management.

Question 21

An enterprise is a group of people with ________.

A)common goal.
B)separate goal for each department.
C)multiple goals.
D)two or more goals.

Question 22

_________ approaches reduces data redundancy and provide update information.

A)Legacy system.
B)Information system.
C)Integrated data model.
D)Data base.

Question 23

ERP can be used in _________.

A)manufacturing company.
B)non manufacturing company.
C)both manufacturing and non manufacturing companies.
D)any where.