Deck 11: Strategic Planning and Organizing of Patient Care for Quality and Safety

Question 1

An example of division of labor by geographic area is:

A)discharge planner role
B)west team
C)patient diagnosis
D)cardiology service

Answer 1

west team

Question 2

An organizational chart may include:

A)management responsibilities
B)personnel contact information
C)job duties and responsibilities
D)reporting structure or chain of command

Answer 2

reporting structure or chain of command

Question 3

Most health care organizations have mission statements that address the following:

A)providing care
B)promoting research
C)educating professionals
D)providing quality of care

Answer 3

providing quality of care

Question 4

A small group of individuals,who have a common characteristic and who meet together as a group and respond to questions on a particular topic about which they are expected to have an interest or expertise,is called:

A)stakeholder
B)stakeholder assessments
C)focus group
D)managerial epidemiology

Question 5

To conduct a successful stakeholder assessment:

A)the needs of all must be considered
B)consider only the needs of nurses
C)consider only the needs of those paying
D)examine the mission, vision, and goals

Question 6

What must an organization first identify in order to define its existence or reason for being?

A)ethics
B)customers
C)employees
D)mission

Question 7

An organization that uses formal,top-down reporting is using which type of organizational structure?

A)centralization
B)decentralization
C)hierarchical structure
D)organizational chart

Question 8

Within organizations that use a shared governance model,structures are generally divided into multiple councils.A(n)_____ council establishes practice standards for a workgroup.

A)education
B)Quality
C)clinical practice
D)Management

Question 9

The purpose of the _____ council is to assess staff learning needs,and develop and implement evidence-based programs to meet those needs.

A)clinical practice
B)education
C)quality
D)nursing coordinating

Question 10

A value statement of the principles and beliefs that direct an organization's behavior is called a:

A)mission statement
B)philosophy
C)purpose
D)strategic plan

Question 11

A SWOT analysis is:

A)useful in strategic planning
B)a quality improvement technique
C)a financial management term
D)a human resource process

Question 12

Clarifying the organization's philosophy is defined as:

A)writing the mission statement
B)writing the organization's goals
C)strategic planning
D)prioritizing needs

Question 13

A specific target that a unit desires to attain within the time span of one year is called a:

A)goal
B)initiative
C)objective
D)project

Question 14

A SWOT analysis is used in which step of the organizational assessment process?

A)environmental assessment
B)stakeholder assessment
C)review of literature / best practices
D)prioritizing according to available resources

Question 15

When nurse leaders are perceived as knowledgeable,strong risk takers who follow an articulated philosophy of nursing,which of the Magnet Recognition Program characteristics are they demonstrating?

A)quality of care
B)quality improvement
C)quality nursing leadership
D)management style

Question 16

The purpose of the Task Force on Nursing Practice in Hospitals,established in 1983 by the American Academy of Nursing (AAN),was to:

A)monitor quality improvement initiatives
B)track medical errors
C)assess patient safety
D)identify characteristics for retaining hospital nurses

Question 17

In a _____ organizational structure,a nurse may report to more than one manager.

A)tall
B)decentralized
C)matrix
D)centralized

Question 18

When knowledgeable experts,such as advanced practice nurses,are available and being utilized by a hospital,which Magnet Recognition characteristic is being displayed?

A)autonomy
B)nurses as teachers
C)interdisciplinary relationships
D)consultation and resources

Question 19

_____ refers to the number of individuals who report to one person.

A)Matrix
B)Vision
C)Mission
D)Span of control

Question 20

Which of the following is not one of the four elements of a sound vision statement?

A)it is written down
B)it is written in the present tense using action words
C)it covers a variety of activities and spans specific short-term time frames
D)it balances the needs of providers, patients, and the environment

Question 21

Using a matrix design organizational chart defines:

A)a rigid hierarchy
B)varying levels of responsibility
C)the reporting lines
D)the task to be accomplished

Question 22

When conducting a SWOT analysis,one threat that must be considered from the external environment is:

A)unprofitable services
B)increased legislative regulations
C)financial status
D)advanced technology

Question 23

Division of labor can be performed by which of the following criteria? Select all that apply.

A)geographic area
B)product
C)union
D)service

Question 24

Magnet Recognition status for hospitals is achieved through the demonstration of which criteria? Select all that apply.

A)low nurse vacancy rates
B)moderate nurse satisfaction
C)low nurse staff turnover
D)high nurse satisfaction

Question 25

Mission statements should be written according to certain guidelines.Which of the following are some of these guidelines? Select all that apply.

A)no longer than a couple of sentences
B)states the organization's purpose using action words
C)covers a variety of activities and spans a broad time frame
D)should be simple and from the heart

Question 26

Which of the following are some of the goals of the Magnet Recognition Program? Select all that apply.

A)promote quality in a manner that supports nursing practice
B)identify potential patient safety concerns
C)identify excellence in the delivery of nursing service to patients
D)provide a means for the dissemination of best practices in nursing services

Question 27

One Force of Magnetism occurs when the chief nursing officer is a member of the executive team.This is known as:

A)management style
B)organizational structure
C)quality nursing leadership
D)image of nursing

Question 28

Shared governance has been described as an organizational framework that is grounded in a philosophy of decentralized leadership.Which of the following are correct about the concept of shared governance? Select all that apply.

A)it implies the allocation of power and control
B)it fosters autonomous decision making
C)it consists of mutually vested or interested parties
D)it encourages professional liaisons among all hospital levels

Question 29

There are four principles inherent in the concept of whole-systems shared governance.Which of these principles are noted below? Select all that apply.

A)partnership
B)collaboration
C)accountability
D)ownership

Question 30

One purpose of planning is to:

A)structure the organization
B)facilitate the mission
C)identify the strategic plan
D)ensure resources are available

Question 31

Quality outcomes can be achieved through the development of:

A)core measures
B)work processes
C)organizational charts
D)clinical practice councils