Deck 6: Consumer Protection Act, Business Ethics, and Ethical Decision Making

Question 1

The Consumer Protection Act 1986 extends to

A)The whole India
B)The whole India except Jammu and Kashmir
C)The whole India except Nagaland tribal area
D)Both B & C

Answer 1

The whole India except Jammu and Kashmir

Question 2

As per section 2(1)(b) of Consumer Protection Act 1986, "complainant" means

A)a consumer
B)any consumer association registered under the Companies Act, 1956
C)the Central Government or any State Government,
D)All the above

Answer 2

All the above

Question 3

In case of death of a consumer who can prefer compliant under Section 2(1)(b) of Consumer Protection Act 1986

A)his legal heir or representative
B)State Government
C)consumer association registered under the Companies Act, 1956
D)No one can prefer complaint

Answer 3

his legal heir or representative

Question 4

As per section 2(1)(j) of Consumer Protection Act 1986, 'manufacturer' means a person who
(i) makes or manufactures any goods or part thereof
(ii) does not make or manufacture any goods but assembles parts thereof made or manufactured by others
(iii) puts or causes to be put his own mark on any goods made or manufactured by any other manufacturer;Codes:

A)(i) & (ii)
B)(i) & (iii)
C)(ii) & (ii)
D)(i), (ii) & (iii)

Question 5

Which of the following is an example of an area where business ethics apply?

A)Conduct of international operations
B)Nowhere
C)In the personal life of staff
D)None of the above

Question 6

Choose the Incorrect Statement

A)Fulfilling Social Responsibility is Part of Business Ethics
B)Behaviour of an Individual helps in understanding his Values.
C)It is easier to change one's attitude than his values
D)Attitude is a human trait but behaviour is an inborn attribute

Question 7

Which of the following statements most accurately describe the nature of an ethical issue in business?

A)Ethical issues can be resolved if you do what you think is right
B)Ethical issues can be resolved by following the guidance of religious beliefs
C)Ethical issues are difficult because all the choices may do some harm
D)Ethical issues are difficult because the results of a decision are hard to predict

Question 8

Which statements are characteristic of virtue ethics?

A)Our character traits are easily modified, almost on a day-to-day basis if we so choose.
B)Like Kantian ethical theory, virtue ethics requires that we disregard personal emotions and feelings.
C)Virtue ethics is about describing people as good or bad.
D)None of the above.

Question 9

_________________ is the most reliable method to discover solutions to problems and difficulties which seem to be difficult to be tackled by reason and intellect.

A)Chetna
B)Self introspection
C)Brain-stilling
D)Self- introspection

Question 10

Which one of these scenarios are ethical issues?
(i) A company is thinking of employing a robot that will make most of the workforce redundant
(ii) Someone creates an AI
(iii) A judge decides to give someone a prison sentence
(iv) Someone hacks a computer

A)(i) and (ii)
B)(i) and (iii)
C)(ii) and (iii)
D)(iii) and (iv)

Question 11

The questions: "Is there an ethical dilemma here, and if so, how do you define it?" would be utilized during which step of the Professional and Ethical Practice Decisional Strategy?

A)consult with peers and experts.
B)enhance ethical sensitivity.
C)identify potential courses of action.
D)identify the problem.

Question 12

Identify which one feature explains Indian Ethos?

A)Believes in Ego Assertion
B)Based on Spirit of Sacrifice and Self Control
C)Emphasise on Individual Achievement
D)Your Status defines your Character

Question 13

There are two abilities that you must have to properly understand ethics. The first is the ……………………. and the second ability is …………………………..

A)ability to discern; concentration
B)ability to visualize; devotion
C)ability to distinguish; dedication
D)ability to judge; dedication

Question 14

Which of these statements is not an accurate description of ethical relativism?

A)Ethical relativism is a convenient philosophy for managers working in many countries
B)It is acceptable to give and take bribes if that is common practice in an industry or country
C)Morality depends on a particular society
D)Any gift to an employee is unacceptable as it may affect their judgement

Question 15

There are several practical steps that managers can take to improve the level of socially responsible behaviour in their company. Which of the following is least likely to work?

A)Publishing a statement of ethical policy in a booklet for staff
B)Creating a system of ethical reporting which is widely accessible on their website
C)Leading by example
D)Creating ethical structures

Question 16

The Theory of _________ posits that three levels of moral reasoning exist which an individual can engage in to assess ethical issues, dependent on their cognitive capacity.

A)Egoism
B)Power distance
C)Cognitive moral development
D)Uncertainty avoidance